Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Coalition

SEPTEMBER 23, 2022

Four years ago, Toyota partnered with analytics firm Lucidity to track marketing campaigns. The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. The technology paid off by pointing out unscrupulous web bots and other fraudulent sources to Toyota marketers.

Analytic Tools 119

Analytic Tools Feedback Software Data Visualization Marketing 119

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. By analyzing internal customer service data and external review data, AI enables product managers to test their hypotheses and gauge previously unknown scenarios.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. The pains of growing a platform.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time. Product managers have a lot of ground to cover.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Product Talk

SEPTEMBER 11, 2019

She has a relentless focus on finding good markets, a strong sense of urgency to ship a product, and the track record to show that her process works. At the time, I was a Lead Business Analyst. At the time, you couldn’t really find much about product management online. It’s the same for the market.

Research Software 215

Research Software User Testing Data Visualization Feedback Software 215

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 90

Data Visualization Feedback Software Customer Feedback Customer Experience 90

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Car Preferences: Customers range from highly specific to completely flexible.

Customer Experience 78

Customer Experience Data Visualization Research Software Feedback Software 78

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 121

User Testing Product Research Customer Experience Customer Feedback 121

Lenny Rachitsky

JULY 21, 2024

Find the transcript at: [link] Some takeaways: When a product succeeds, we often forget the crucial role marketing played in its adoption. .” ” Many innovative products, from electricity to the internet, faced significant initial skepticism until marketing won consumers over. Create space for unorthodox ideas.

User Testing 120

User Testing Marketing Feedback Software Transportation 120

Andrew Chen

JUNE 18, 2018

Like a toy, a scooter seems underpowered vs other transportation options. It only takes you on short trips – a few blocks at a time. What’s the market size on that?? :). You might check it all the time, before you walk a couple blocks. They are placed all over the place in cities, annoying many.

Transportation 75

Transportation Startups Download Customer Experience 75

Intercom, Inc.

MARCH 7, 2018

With this formula you can see that each time the number of people in the group doubles, the number of connections roughly increases fourfold. Instead, cities are complex adaptive systems that evolve and change over time like an organism. to take just one example, have evolved into more “successful” cities over time.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 94

User Testing Customer Experience Customer Feedback Data Visualization 94

Pragmatic Marketing

FEBRUARY 25, 2020

Evolving from product to solution and platform marketing produces a whole new set of challenges. Krithika Muthukumar , marketing team lead at Stripe , described how the San Francisco-based technology company helps clients open “new doors to the same house” during an AMA on solutions and platform marketing.

Marketing 91

Marketing Product Marketing Transportation Customer Experience 91

Pragmatic Marketing

FEBRUARY 25, 2020

Evolving from product to solution and platform marketing produces a whole new set of challenges. Krithika Muthukumar , marketing team lead at Stripe , described how the San Francisco-based technology company helps clients open “new doors to the same house” during an AMA on solutions and platform marketing.

Marketing 91

Marketing Product Marketing Transportation Customer Experience 91

The Accidental Product Manager

AUGUST 2, 2021

A product management job in this industry has been one to have for a long time. If you don’t believe that the market for sand has been hot, hot, hot then all you have to do is look back to 2014-2015. How these companies were doing was considered to be an indicator of how the shale part of the market was doing.

Transportation 123

Transportation Product Manager Product Management Management 123

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 86

User Testing Customer Feedback Research Software Feedback Software 86

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

The Accidental Product Manager

MARCH 1, 2021

I get a little thrill each and every time I come to the front door and see an Amazon box sitting there waiting for me to bring it into the house and open it up. What they want to do is to find ways to ship things to their customers in fewer and smaller containers. There is even a term for how this makes customers feel: wrap rage.

Transportation 123

Transportation Product Manager Product Management Customer Experience 123

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall.

User Testing 108

User Testing Data Visualization Customer Feedback Customer Experience 108

The Product Coalition

DECEMBER 29, 2022

The global food tech market was valued at USD 220.32 The market will be primarily driven by the advancement of modern sciences in the food industry. In addition to saving time and effort, 3D-printed food is the key to sustainable food production. billion in 2019 and is expected to grow to USD 345.22

Technical Review 133

Technical Review Data Visualization Software Review User Testing 133

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

The Product Coalition

JULY 27, 2021

How to differentiate and build a competitive advantage that you can sustain and defend over time Photo by Pavel Danilyuk from Pexels Creating your product strategy is hard work. Since they were not planning to win, they were always only half-hearted with their commitment, resulting in a mediocre product and low market share.

Product Strategy 147

Product Strategy Strategy Differentiation Customer Feedback 147

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing 123

User Testing Feedback Software Product Research Research Software 123

The Product Coalition

MARCH 12, 2022

Photo by Jackson So on Unsplash Artificial intelligence (AI) is changing the way businesses operate across industries, with companies of all sizes using AI for social media and business operations and providing better experiences for their customers. Some have even started using it as a way to automate customer service.

Artificial Inteligence 149

Artificial Inteligence Data Visualization Analytic Tools Research Software 149

freshtrax

JULY 31, 2024

This might be strange considering how Japanese people tend to live in small homes and often travel via public transportation. How is Costco succeeding in a market with so many cultural hurdles to overcome? Let’s take a look at this market entry success story! These shops are increasingly popular with Japanese shoppers.

Transportation 111

Transportation Travel Branding Marketing 111

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. Segment all users based on needs and user journey stages.

Research Software 92

Research Software User Testing Customer Experience Data Visualization 92

Product Innovation Educators

JULY 18, 2022

Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. 3:21] How do you view the value of pure research and market-driven research? The most effective sensor is.

Research Software 108

Research Software Feedback Software User Testing Marketing 108

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. Specifically, we will learn about a 7-part framework for marketing communications. 17:48] How do we apply these story elements to marketing?

Framework 87

Framework Transportation Marketing Product Manager 87

The Product Coalition

JULY 30, 2020

Reflection on what a minimum viable product ought to look like at the time of its pilot release to the market. I will simply reflect on what a minimum viable product ought to look like at the time of its pilot release to the market. 80% of your users will use only 20% of the functionality.

Research Software 104

Research Software Customer Experience User Testing Data Visualization 104

Userpilot

AUGUST 26, 2024

It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. We asked Charlotte Vermedal, Liv-ex ’s Product Marketing Manager. Let’s dive in.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

FEBRUARY 18, 2021

Done right, personalization can be absolutely critical for new user activation, engagement and retention. Some of their attempts are just cringe-worthy: For instance, I received an email from IKEA about their transport, saying ‘it’s my big day tomorrow’. Personalization in SaaS is such a minefield. How to Personalize Right in SaaS?

Analytic Tools 96

Analytic Tools Software Review Customer Experience Data Visualization 96

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 127

Artificial Inteligence Data Visualization Analytic Tools Research Software 127

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Scripting the interview.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

The Product Coalition

NOVEMBER 19, 2020

my kids all-time favorite ‘Stew’ and ‘Colcannon’ with ‘Bread-Pudding’. Photo by Glenn Carstens-Peters on Unsplash On-Demand apps are a way to ease our hectic lifestyle keeping in mind what a customer wants and provide services accordingly. Favoured by Customers, Favourite among Owners. Not getting public transport?

Reporting Tools 88

Reporting Tools Transportation Customer Experience Entertainment 88

Andrew Chen

JANUARY 9, 2020

which has been taking all my time. 28 ways to grow supply in a marketplace (guest essay by Lenny Rachitsky, ex-Airbnb) I’ve been brainstorming and talking to Lenny, who spent time at Airbnb doing much of the same kind of work that I did at Uber. A really detailed 68 page analysis of the podcast market.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110