Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 115

Strategy Technical Review Product Strategy Product Research 115

Intercom, Inc.

FEBRUARY 23, 2018

It feels like we’re entering a golden age in relationships between customers and businesses. Business owners had a very finite market they could address so every customer and how they perceived the business really mattered. They continued to force customers to send mail or pick up the phone in order to be heard and get help.

Customer Experience 181

Customer Experience Transportation Messaging Technical Review 181

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. This is a time to demonstrate our humanity and empathy. Talk through synch vs. asynch work models and time assumptions. Or adjust assumptions about response times. Think about more inclusive meeting styles.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. Marketing was pushing what we gave them, and we hadn’t built something worthwhile. Hello, recumbent bikes.

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

The Product Coalition

SEPTEMBER 23, 2022

Four years ago, Toyota partnered with analytics firm Lucidity to track marketing campaigns. The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. The technology paid off by pointing out unscrupulous web bots and other fraudulent sources to Toyota marketers.

Analytic Tools 140

Analytic Tools Feedback Software Data Visualization Marketing 140

Product Innovation Educators

MARCH 18, 2024

He has over 35 years of experience in the Medical Industry, has launched over 40 products, and has 17 patents under his belt. I started through my experience as a respiratory therapist. Through my experience at ResMed, we developed some of the most world-class, very comfortable masks you could ever imagine. I love this car.”

Development 281

Development Customer Feedback Feedback Software Transportation 281

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Productside

MARCH 18, 2025

The biggest showdown in product management is BACK and this time, its all about the most promising startups. Forget the flashy marketing. Customer Feedback Which tool turns user insights into real product decisions? Youll free up time to spend on actual product strategyimagine that. Forget the hype.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 141

User Testing Product Research Customer Experience Customer Feedback 141

Product Innovation Educators

JANUARY 21, 2019

Learning from 40 years of innovation experience. The principles of Lean-Driven Innovation lead to more value for customers and faster value capture (e.g., Now he enjoys sharing his experience with others. The first is to focus on the customer need. It becomes an experiment instead of a big project.

Product Research 185

Product Research Product Management Product Manager Transportation 185

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. By analyzing internal customer service data and external review data, AI enables product managers to test their hypotheses and gauge previously unknown scenarios.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Product Talk

SEPTEMBER 11, 2019

She has a relentless focus on finding good markets, a strong sense of urgency to ship a product, and the track record to show that her process works. At the time, I was a Lead Business Analyst. At the time, you couldn’t really find much about product management online. It’s the same for the market.

Research Software 224

Research Software User Testing Data Visualization Feedback Software 224

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. The pains of growing a platform.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time. Product managers have a lot of ground to cover.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing 146

User Testing Feedback Software Product Research Research Software 146

The Product Coalition

DECEMBER 29, 2022

The global food tech market was valued at USD 220.32 The market will be primarily driven by the advancement of modern sciences in the food industry. In addition to saving time and effort, 3D-printed food is the key to sustainable food production. billion in 2019 and is expected to grow to USD 345.22

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Andrew Chen

JUNE 18, 2018

Like a toy, a scooter seems underpowered vs other transportation options. It only takes you on short trips – a few blocks at a time. What’s the market size on that?? :). You might check it all the time, before you walk a couple blocks. They are placed all over the place in cities, annoying many.

Transportation 75

Transportation Startups Download Customer Experience 75

Intercom, Inc.

MARCH 7, 2018

With this formula you can see that each time the number of people in the group doubles, the number of connections roughly increases fourfold. Instead, cities are complex adaptive systems that evolve and change over time like an organism. to take just one example, have evolved into more “successful” cities over time.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Pragmatic Marketing

FEBRUARY 25, 2020

Evolving from product to solution and platform marketing produces a whole new set of challenges. Krithika Muthukumar , marketing team lead at Stripe , described how the San Francisco-based technology company helps clients open “new doors to the same house” during an AMA on solutions and platform marketing.

Marketing 91

Marketing Product Marketing Transportation Customer Experience 91

Pragmatic Marketing

FEBRUARY 25, 2020

Evolving from product to solution and platform marketing produces a whole new set of challenges. Krithika Muthukumar , marketing team lead at Stripe , described how the San Francisco-based technology company helps clients open “new doors to the same house” during an AMA on solutions and platform marketing.

Marketing 91

Marketing Product Marketing Transportation Customer Experience 91

The Product Coalition

MARCH 12, 2022

Photo by Jackson So on Unsplash Artificial intelligence (AI) is changing the way businesses operate across industries, with companies of all sizes using AI for social media and business operations and providing better experiences for their customers. Some have even started using it as a way to automate customer service.

Artificial Inteligence 171

Artificial Inteligence Data Visualization Analytic Tools Research Software 171

The Accidental Product Manager

AUGUST 2, 2021

A product management job in this industry has been one to have for a long time. If you don’t believe that the market for sand has been hot, hot, hot then all you have to do is look back to 2014-2015. How these companies were doing was considered to be an indicator of how the shale part of the market was doing.

Transportation 123

Transportation Product Management Product Manager Management 123

Mind the Product

JANUARY 16, 2020

Transitioning from a functional role such as marketing or engineering to product can seem daunting, especially if your education and experience aren’t specifically tailored to product, but it can be done. We spoke to two product managers to find out how they moved from marketing to product.

Data Visualization 174

Data Visualization Customer Experience Customer Feedback Transportation 174

Mind the Product

MARCH 30, 2020

His decision was based on a “gut feeling”, which turned out to be spot-on – along with his timing. “Looking back now, I feel grateful and very blessed to have taken the risk at that time. It’s something, he says “you have to be able to apply in a product job, where every single detail in the user experience matters”.

Finance 147

Finance User Testing Transportation Research Software 147

The Accidental Product Manager

MARCH 1, 2021

I get a little thrill each and every time I come to the front door and see an Amazon box sitting there waiting for me to bring it into the house and open it up. What they want to do is to find ways to ship things to their customers in fewer and smaller containers. There is even a term for how this makes customers feel: wrap rage.

Transportation 123

Transportation Product Management Product Manager Customer Experience 123

Mind the Product

APRIL 20, 2017

We got excited about its Snapchat-like Messenger Day, Venmo-like Payments, ride-requesting Transportation, and Event Reminder. One of the most innovative Chinese apps is WeChat, and for a long time it’s had a number of the features that Messenger has just recently launched. It doesn’t matter if one is an iPhone user or Android user.

Development 202

Development Data Visualization Transportation Customer Experience 202

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Mind the Product

SEPTEMBER 4, 2017

You’ll find platforms across many industries, from transportation to book publishing. Uber was able to reach many prospective customers with these APIs, in effect using its partners as a discovery and customer acquisition channel. My experience is in working on multiple platforms in the food-tech and supply-chain industries.

Analytic Tools 134

Analytic Tools Feedback Software Data Visualization Technical Review 134

Product Innovation Educators

JUNE 24, 2016

3) Innovators – product/market fit creators. How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test. A brief introduction to using journey mapping to innovate the customer experience and create disruptive products.

Customer Feedback 121

Customer Feedback Artificial Inteligence User Testing Product Management 121

The Product Coalition

JULY 27, 2021

How to differentiate and build a competitive advantage that you can sustain and defend over time Photo by Pavel Danilyuk from Pexels Creating your product strategy is hard work. Since they were not planning to win, they were always only half-hearted with their commitment, resulting in a mediocre product and low market share.

Product Strategy 148

Product Strategy Strategy Differentiation Customer Feedback 148

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 149

Artificial Inteligence Data Visualization Analytic Tools Research Software 149