bpma ProductHub

OCTOBER 2, 2017

I wanted to do a book like this for a long time. I had set out to create a software product for roadmapping but soon discovered people don’t have good processes that support roadmapping. As companies adopt agile and lean methodologies, there was clear need for education on a new way to manage product roadmaps”.

Books 394

Books Software Review Roadmap Workshop 394

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Sachin Rekhi

APRIL 5, 2020

Ada and I both had the privilege of working at two data-driven companies, LinkedIn and SurveyMonkey , led by two analytically rigorous leaders, Jeff Weiner , and the late Dave Goldberg. Those experiences shaped the way that we both now think about building an effective data-driven product culture. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Intercom, Inc.

AUGUST 17, 2020

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. And with the right tools, it’s accessible to companies of all sizes, opening a door to a world of opportunity for growth. While all of that might sound daunting, it doesn’t have to be implemented all at once.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Some of our own customers are experiencing up to 10 times the number of new chat conversations. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] How can you capture the right user stories , for instance, if you are unsure who the users are and why they want to use the product? But don’t stop there.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Roman Pichler

SEPTEMBER 11, 2023

But in practice, organising teams around products can be challenging, especially when a company lacks a clear understanding of what a (digital) product is and if it does not embrace a product-led way of working. I view it as an entity that creates tangible value for users and possibly customers as well as the business.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. The ultimate goal is for us as a company to be more intentional with our language.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. Multi-cloud architectures.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 247

Research Software Feedback Software User Testing Customer Experience 247

Roman Pichler

NOVEMBER 1, 2022

This can be reassuring for customers and stakeholders. This makes the roadmap harder to understand, and it increases the effort to keep it up to date. It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Sense their frustration?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Book a demo now to see how it can boost customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Research Software 97

Roman Pichler

APRIL 2, 2019

This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals. I once worked on a new product development effort where more than one hundred developers in three locations had been allocated right from the start of the project. 3 Build an MVP.

Feedback Software 224

Feedback Software Research Software User Testing Customer Experience 224

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You can submit yours here.

Product Research 301

Product Research Feedback Software Analytic Tools User Testing 301

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. I gather data through surveys about observations.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Product Talk

JULY 17, 2024

Whether they have a hard time negotiating with stakeholders , feel pressure to commit to multiple outcomes, or unintentionally assign themselves an output instead, this is a critical aspect of continuous discovery where it’s all too easy to be led astray. How and when does an outcome change over time? Integrations are outputs.

Product Research 295

Product Research Onboarding KPIs Data Visualization Customer Experience 295

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 135

Analytic Tools Research Software Reporting Tools Software Review 135

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Reporting Tools 100

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #4: The product owner is responsible for writing user stories.

Weak Development Team 350

Weak Development Team Product Research User Testing Customer Experience 350

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Why are more people leaving reviews? Mobile Customer Sentiment. App Ratings and Reviews. Why is your app rating decreasing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

APRIL 13, 2021

In Intercom, we believe that shipping is our company’s heartbeat. A large part of making this belief a reality is the idea of running less software. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. So how do we handle these exceptions?

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Research Software 91

Product Talk

OCTOBER 6, 2021

Recently, Hope Gurion walked through three scenarios where she argued teams might benefit from including customer segments on their opportunity solution trees. I like to work ruthlessly to simplify the opportunity space as much as possible so that I can quickly see where I should spend my time and energy. I can’t emphasize this enough.

User Friction 253

User Friction Customer Experience Customer Feedback Software Review 253

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

Product Research 281

Product Research Technical Review Feedback Software Research Software 281

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? And beyond code, beyond visuals and interactions, what do they all have in common with each other? I use apps for everything from movies and music to weather and maps.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. Larger companies often have several portfolios; early-stage startups, in contrast, usually have a singleton one—it consists of just one offering.

Weak Development Team 269

Weak Development Team Strategy Software Review Vision 269

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 234

User Testing Reporting Tools Customer Experience User Friction 234

TechEmpower - Product Management

DECEMBER 11, 2023

million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Given this diversity, it's important to be selective in the development services company with whom you choose to partner. Is user interface and graphic design a necessity?

Software Developers 118

Software Developers Software Development Software Review Development 118

Product Talk

JUNE 12, 2019

The link to recognizable company goals—and the fact that it looks nothing like a Gantt chart —facilitates a healthier discussion about choices the teams are making with finite resources. Co-create with customers. Fight Organizational Amnesia with Color-Coding. Tweet This. Improve stakeholder collaboration. Tweet This.

Reporting Tools 237

Reporting Tools Feedback Software Data Visualization Product Research 237

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. But this is where many companies are struggling. The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228