Userpilot

AUGUST 8, 2024

Target market : Also known as your target audience, this is the customer segment your product aims to serve. It is typically broken down into personas – fictional characters that embody your customers’ needs, challenges, etc. Although it isn’t a SaaS brand, Apple easily comes to mind.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Product Strategy 88

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 74

Data Visualization User Testing Analytic Tools Customer Feedback 74

Userpilot

JUNE 8, 2022

So, let’s find out what these NPS alternatives are and how they can help you increase your customer retention. The NPS metric (Net Promoter Score) measures customer loyalty, satisfaction, and their tendency to become brand promoters. It is calculated by asking customers how likely they are to promote your product.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 4, 2024

Vanity metrics are data points that appear impressive on the surface but offer little insight into a product’s actual performance or growth. For example, growing social media followers doesn’t necessarily mean improving your brand visibility or acquiring new customers.

Data Visualization 81

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 81

Userpilot

JUNE 14, 2023

In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. TL;DR Customer journey analysis examines customer interactions with a brand to identify areas for improving and increasing customer satisfaction.

Data Visualization 78

Data Visualization Analytic Tools Customer Feedback Feedback Software 78

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 79

UX User Testing Development Team Review Customer Experience 79

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What are the 5 stages of customer engagement?

Analytic Tools 69

Analytic Tools Feedback Software User Testing Customer Experience 69

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. What is customer feedback?

Feedback Software 64

Feedback Software User Testing Customer Feedback Analytic Tools 64

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

NOVEMBER 21, 2022

For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. Product launch managers collaborate with the marketing manager to set the launch and product goals and timelines. They also work with the customer success team on product onboarding to drive adoption.

Product launches 83

Product launches Product Research User Testing Research Software 83

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

MARCH 19, 2021

However, now that you can gain customer insights, go and try methods that use those inputs actively. Since at this stage building your rapport is important (marketing, branding, UX already on full throttle, growth engines are starting soon) consider methods that use more than 1-2 factors in prioritization. Relies a lot on user scoring.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

FEBRUARY 28, 2024

Custom themes. Pendo's theme customization capabilities let you create different color palettes to ensure that all in-app guidance aligns with your brand assets and native UI. It's worth noting that you'll only be able to customize themes after installing the Pendo snippet. Flexible dashboards.

Data Visualization 88

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 88

Userpilot

SEPTEMBER 23, 2022

Employ gamification to make your product more fun and engaging for your customers, thus encouraging them to stick around. Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. What is customer churn? Offer better customer support.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 12, 2023

Goal-oriented onboarding follows the same principle but focuses on helping users achieve their objectives. This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics).

Analytic Tools 70

Analytic Tools Feedback Software Onboarding KPIs User Testing 70

Userpilot

SEPTEMBER 18, 2024

You can also use onboarding checklists to help users understand what steps to take next. It helps them navigate your product without feeling overwhelmed and elevates customer satisfaction levels. Adoption (for SaaS) The adoption stage starts after a user crosses the activation point.

Onboarding KPIs 83

Onboarding KPIs Framework Data Visualization Analytic Tools 83

Userpilot

MAY 31, 2021

In summary, a Product Manager is responsible for leading the creation of a product, while a product marketing manager is a person who is in charge of taking the product to market and ensuring its commercial success. The product marketing manager role, on the other hand, focuses on driving signups, adoption, and retention.

Analytic Tools 70

Analytic Tools Onboarding KPIs Research Software Product Marketing 70

Userpilot

JUNE 3, 2022

An effective way to target these phases is by creating individual customer journey maps (rather than combining them all into one). That should give you the level of insight and clarity you need to ensure each onboarding phase is engineered to meet your product goals effectively. Understanding the Aha moment for your users.

Analytic Tools 82

Analytic Tools Onboarding KPIs Research Software Feedback Software 82

Sequent Learning

OCTOBER 29, 2024

Product managers must work closely with engineering, marketing, sales, and customer support teams to ensure cohesive execution of product goals. Maintaining Consistency Across Touchpoints Larger organizations have numerous customer touchpoints, from marketing and sales to customer support.

User Testing 40

User Testing Technical Review Feedback Software Customer Feedback 40

Userpilot

JUNE 17, 2022

You’ll be able to provide a more consistent experience, improve customer satisfaction with personalized journeys, and cut costs with more efficient business processes, which means you can scale much faster. You should look at all of your customer onboarding processes to understand what can be automated.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

OCTOBER 31, 2022

Another important aspect for product managers to consider is customer loyalty. With Userpilot you can quickly create, customize and launch NPS surveys that fit the look and feel of your brand. Target user segments. The more data, the better your product decisions. Understand customer loyalty with NPS.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 81

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software User Testing Feedback Software 52

Userpilot

JANUARY 20, 2024

HelpHero’s survey analytics Survey analytics is interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

The Product HQ

JUNE 10, 2024

B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch. To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. Is the product customer-centric?

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

NOVEMBER 27, 2023

Pendo pros Let’s take a look at some of the benefits of using Pendo: No-Code : Pendo lets you create surveys , in-app guides , and track metrics without needing to write your own code, which saves a lot of time (while making product experiments or split-testing a lot easier). Features include: Removal of UserGuiding branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

JANUARY 20, 2024

Engaging Walkthroughs : Create interactive walkthroughs tailored to specific user segments, making onboarding a breeze and driving product adoption. In-App Help : HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 20, 2024

Engaging Walkthroughs : Create interactive walkthroughs tailored to specific user segments, making onboarding a breeze and driving product adoption. In-App Help : HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 17, 2024

Engaging Walkthroughs : Create interactive walkthroughs tailored to specific user segments, making onboarding a breeze and driving product adoption. In-App Help : HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

NOVEMBER 26, 2023

You’ll be able to select from various analytics widgets that track product goals, feature adoption, guide views, time-on-app, and other core metrics. Growth : Pendo’s Growth plan is designed to be used for a single web or mobile app but can accommodate a custom number of MAUs. Features include: Removal of UserGuiding branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 30, 2023

Pendo pros Let’s take a look at some of the benefits of using Pendo: No-Code : Pendo lets you create surveys , in-app guides , and track metrics without needing to write your own code, which saves a lot of time (while making product experiments or split-testing a lot easier). Let’s take a look at a better alternative – Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

DECEMBER 15, 2023

You’ll be able to select from various analytics widgets that track product goals, feature adoption, guide views, time-on-app, and other core metrics. Growth : Pendo’s Growth plan is designed to be used for a single web or mobile app but can accommodate a custom number of MAUs. Features include: Removal of UserGuiding branding.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 27, 2023

You’ll be able to select from various analytics widgets that track product goals, feature adoption, guide views, time-on-app, and other core metrics. Growth : Pendo’s Growth plan is designed to be used for a single web or mobile app but can accommodate a custom number of MAUs. Features include: Removal of UserGuiding branding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

JANUARY 20, 2024

Here are the notable drawbacks of adopting Userlane: Visual Customization Restrictions : One of Userlane’s apparent setbacks lies in its restricted visual customization capabilities. If you have an eye for aesthetic and unique branding elements might find the platform limiting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 20, 2024

Here are the notable drawbacks of adopting Userlane: Visual Customization Restrictions : One of Userlane’s apparent setbacks lies in its restricted visual customization capabilities. If you have an eye for aesthetic and unique branding elements might find the platform limiting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 20, 2024

Here are the notable drawbacks of adopting Userlane: Visual Customization Restrictions : One of Userlane’s apparent setbacks lies in its restricted visual customization capabilities. If you have an eye for aesthetic and unique branding elements might find the platform limiting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 17, 2024

Here are the notable drawbacks of adopting Userlane: Visual Customization Restrictions : One of Userlane’s apparent setbacks lies in its restricted visual customization capabilities. If you have an eye for aesthetic and unique branding elements might find the platform limiting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 30, 2023

You’ll be able to select from various analytics widgets that track product goals, feature adoption, guide views, time-on-app, and other core metrics. Growth : Pendo’s Growth plan is designed to be used for a single web or mobile app but can accommodate a custom number of MAUs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52