Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MARCH 5, 2018

At Intercom, we’re always experimenting with new ways to deliver a better user experience through live chat and have learned a couple of lessons from more than 20,000 customers using our chat solutions. Maybe you only sell to B2B SaaS companies under 200 employees. Set proper expectations.

Customer Experience 204

Customer Experience User Friction Product Research User Testing 204

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? That way, you can deliver hyper-personalized experiences that speak directly to their needs. The most common variables used in B2B segmentation. What is B2B market segmentation?

Analytic Tools 97

Analytic Tools Customer Experience B2B Data Visualization 97

The Product Coalition

APRIL 28, 2020

When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. The moment we talk about maximising the user experience with a software product, there are 3 words that do the rounds?—?customization, It implies distrust and lack of commitment towards the user.

Customer Experience 82

Customer Experience User Experience Analytic Tools User Testing 82

Product Talk

APRIL 5, 2023

Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. We weren’t trying to go head-to-head with other messaging services.

Engineering 257

Engineering Feedback Software Product Research Technical Review 257

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MARCH 30, 2025

Encourage web app users to install and use your mobile app If your app is a mobile version of a web product, then encouraging your current users to adopt your app serves as a helpful low-hanging fruit. Boost Your Mobile User Acquisition Strategy with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

JANUARY 27, 2023

Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? TL;DR Free trials drive PLG by providing users with a chance to experience the product value. What is it?

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

The Product Coalition

APRIL 19, 2022

You have the distinct advantage of having a solid relationship with your customers as a B2B company. For you, this means making sure your branding and experiences are consistent across all devices and channels. That’s exactly how visitors will feel when they come across a website that plainly does not prioritize user experience.

User Testing 177

User Testing Customer Feedback Product Research Customer Experience 177

Userpilot

OCTOBER 1, 2022

With UX gamification and emotional design , game elements such as badges, points, and levels result in a more fun experience (reducing the friction to adopt your product). For example, here’s how Mailchimp celebrates when you schedule your first campaign: Gamified message on Mailchimp.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

OCTOBER 16, 2022

For the best user experience, combine all the self-help resources in an easily accessible knowledge base. And by proactive, we mean well in advance and using multiple channels such as social media, in-app messaging , websites, and other channels. StoryChief’s website banner example.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Provide sales teams access to key HubSpot lead data directly from Intercom messages.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. For instance, a B2B software company might target IT Managers or Marketing Directors, tailoring content to address their specific needs, as suggested by Leadfeeder.

User Testing 58

User Testing Research Software Data Visualization Reporting Tools 58

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. They act as referrals, answer questions and eventually, help you with user-generated content. Create your user persona to gather important information about your target audience. B2B SaaS customer journey map.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Use Data to Refine Your Message.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Mironov Consulting

SEPTEMBER 14, 2020

When considering VP Marketing hires, they push on positioning, messaging, MQL funnels, social media engagement, and broad marketing strategy. I do see a big divide between B2C and B2B/enterprise products, and therefore their product managers. The buyer tends to be the user, and value stories aren’t routed to the CFO for scrutiny.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

The Product Coalition

MAY 24, 2023

Analyze which messages best appeal to each audience segment and optimize your campaigns with these insights in mind. After all, your users will search specifically for a tutorial when they experience an issue with your software. At Alconost, we think B2B videos should be as easy to understand as B2C communications.

Customer Experience 138

Customer Experience User Testing Advertising Customer Feedback 138

Userpilot

NOVEMBER 13, 2023

Simply guide users to areas of interest based on which customer segment they belong to. Personalized onboarding message. Use interactive product walkthroughs to decrease friction Interactive product walkthroughs help guide users through all the key actions and encourage them to learn by doing.

Feedback Software 105

Feedback Software Data Visualization Analytic Tools User Testing 105

Userpilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. A professional with no experience building consumer products (e.g., has only worked on enterprise or B2B tools).

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Product Coalition

JANUARY 18, 2022

In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. However, for small businesses with minimal incoming live chat volume, this Rocket.Chat Omnichannel has proven to be a great source for multitask where it ensures not to miss out on any incoming messages Cost? —?Free Proprietary #5?—?Live

Feedback Software 146

Feedback Software Customer Communications Software Review Data Visualization 146

Userpilot

SEPTEMBER 5, 2024

With Fullstory autocapture, you can: Ensure user privacy and data integrity, even as your product evolves. Gain a complete understanding of the user experience. Uncover hidden user insights. Why you may need a Fullstory alternative: Limited user engagement and feedback modules. Segment users AND companies.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software User Testing 103

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Product Talk

FEBRUARY 8, 2023

Dan Clem is the Senior Product Manager at Zonar Systems, a B2B company that provides hardware and software solutions for commercial vehicle fleet operators. His team does research with existing users to help identify opportunities for new business directions. Andy Hugelier is the Senior Director of Product Design at Opal.

Research Software 215

Research Software Feedback Software Analytic Tools Customer Communications 215

Userpilot

JUNE 28, 2023

But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? TL;DR In-app marketing , aka in-product marketing, is any message or marketing campaign displayed in-app and designed to make users take specific action steps. This article provides an answer.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 14, 2024

Customer behavior models also help them improve user experience and boost customer retention. Userpilot can help you track user activity in real time, generating data that power a comprehensive customer behavior model. However, not everyone sells luxury or experiences. Book a demo now to see how.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Intercom, Inc.

MARCH 28, 2022

Second, expectations are rising for consumer-grade experiences. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Send in-app messages with modals to recruit interview participants.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

FEBRUARY 19, 2024

In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page. Tracking drop-off rates helps teams identify usability issues, improve conversion rates, enhance user experience, and optimize the onboarding process. Want to find out how Userpilot can help you reduce your drop-off rates?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 16, 2024

Hopstack’s differentiator is its exceptional user experience. UserGuiding differentiates itself through affordable pricing UserGuiding is a user onboarding tool that empowers SaaS companies to engage users through interactive guides, checklists, and other in-app messages. make a point of aligning your teams.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

MAY 30, 2024

TL;DR The Aha moment is when the user realizes the value of the product or feature and understands how it can help them achieve their goals. For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162