Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. The number of times the user clicks on the button.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Company: B2B SaaS with 11-50 employees. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

DECEMBER 3, 2022

The acquisition stage in SaaS is quite different from B2B and it usually starts with a trial or demo since customers want to interact with the product and experience value before purchasing. Personalized customer service helps you gain a competitive advantage, meet customer expectations, boost conversions, and increase customer retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Considering the impact of recurring revenue, retention , churn, and referrals, customer experience is especially important in a B2B SaaS model.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

JUNE 19, 2023

In B2B, while user engagement refers to the one who’s actively using your product, customer engagement refers to an account that has multiple users. A/B testing different messages, formats, and designs to optimize user engagement. In B2B SaaS, the person using the app is not necessarily making the purchase decision.

User Testing 98

User Testing Product Research Customer Experience Feedback Software 98

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. What are the main components of a B2B GTM strategy?

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Custom Button & Open Script: Embed the changelog on any website or app for a fully integrated experience. Targeted messaging for specific user segments. Pricing Paid plans start at $39/month 2.

Feedback Software 52

Feedback Software User Testing Product Research Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

A great majority of SaaS B2B companies invest in user onboarding (96%), including personalized experiences (71%), frictionless sign-up flows (74%), and welcome screens (79%). Self-service automated help allows users to access assistance and guidance on their own terms – whenever and wherever they want.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

JUNE 20, 2023

But it’s impractical for most B2B SaaS products. You’ll also find it easier to track onboarding analytics. But you can turn the table around by adding a prompt using tooltips or other in-app messages to drive engagement to relevant features: Example of using an empty state to drive action during the user onboarding process.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). Especially if you’re looking for a sustained increase in signups or launching your product for the first time, paid ad campaigns are often a more efficient way to test initial messaging or scale your marketing efforts sustainably. A personal message goes a long way.

Startups 129

Startups Feedback Software Onboarding KPIs Customer Experience 129

Userpilot

AUGUST 15, 2024

Usually, he works with B2B companies that have already achieved product-market fit and are looking to scale their operations. He believes that to grow faster, businesses must learn faster—by constantly gathering data , validating assumptions, and iterating quickly. Ben’s method is about continuous learning and experimentation.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Userpilot

JUNE 28, 2023

TL;DR In-app marketing , aka in-product marketing, is any message or marketing campaign displayed in-app and designed to make users take specific action steps. In-app marketing , aka in-product marketing, is any message or marketing campaign displayed inside the app and designed to make users take specific action steps.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

MAY 20, 2024

Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. Track your product metrics with Userpilot’s dashboards. Product analytics.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Use emotional design and messaging to develop brand consistency. For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. Stick around and become loyal.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

AUGUST 2, 2018

You’re building marketing, you’re building messaging, but you’re also building experiences. We have a second set of PMs focused on our data products, which include our events pipeline, data processing, statistics and all of our reporting around experimentation programs. Playing into greed and fear.

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Usersnap

SEPTEMBER 12, 2023

John is the co-founder of PricingSaas , a competitive intelligence product that uses AI to summarise pricing changes across the B2B SaaS industry. You can embed surveys to emails to collect off-site and post-experience feedback as well. You can even start using the pricing survey templates he suggests immediately!

Product Research 52

Product Research User Testing Research Software Feedback Software 52