Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Feature & Events Dashboard in Userpilot. You can even create custom dashboards and track all relevant activation and adoption metrics and reports from one place.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

JUNE 5, 2024

ActiveCampaign is a marketing automation platform that enables targeted email and SMS campaigns, personalized messaging, chatbots, and campaign performance analysis. Create custom reports and dashboards. Userpilot dashboard. A centralized dashboard for real-time survey response analysis. Send personalized SMS messages.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Mixpanel

MARCH 16, 2020

So to solve this, we figured out our users by persona, and we sent messages about their sales activity that would be relevant to them. Eventually we found users making their own analyses instead of dropping off, because of these relevant messages. Mixpanel: Seelk is in a transitional phase, moving from agency to SaaS.

Onboarding KPIs 64

Onboarding KPIs B2B Data Visualization Customer Feedback 64

Product Talk

SEPTEMBER 4, 2024

Botify is a B2B SaaS company that helps large websites drive sustainable and profitable growth through organic search optimization. Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. Claire says that now it’s much easier to make better product decisions.

Product Research 145

Product Research Onboarding KPIs CTO Coach Research Software 145

Userpilot

MARCH 14, 2023

To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. Userpilot can help you increase your freemium conversion rate with in-app messages that target specific user segments and contextual prompts based on product usage data. Segment users for targeted messaging.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Your user would be interacting with your app on a large desktop screen, capable of clearly displaying your app’s entire dashboard.

Customer Experience 83

Customer Experience Customer Feedback User Testing Feedback Software 83

Userpilot

JULY 2, 2022

Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard. They made sure to communicate the main message and then direct users to their blog where to read more about it or to the pricing page to easily compare the new options. Ahrefs did just that with in-app messages on their pricing page inside the app.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

JULY 13, 2023

The best tactics to drive business growth include: Personalize the customer experiences by tailoring in-app messages , recommendations, and offers to increase conversion rates. Within the B2B company space, the industry average conversion rate ranges from 14% to 25%. NPS Analytics Dashboard in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

MAY 7, 2024

Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps. Salesflare Salesflare is an intelligent CRM platform for small and medium-sized businesses, particularly those operating in B2B sectors. Rocketbots welcome screen.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JULY 28, 2024

For example, if a customer reaches a product milestone, send them a personalized message to acknowledge it. ClientSuccess – Best for B2B customer success management and retention. Custify – Best for B2B customer success automation and personalized engagement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. So you can drive account expansion with messages targeted at the right audience.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Some good examples of anticipatory design applications include: Canva uses anticipatory design to simplify and personalize user dashboards so they can create their artwork in less time.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

The Product Cafe

FEBRUARY 4, 2024

Building Habits Every morning, my routine starts with the automatic scroll through Instagram or a quick glance at Slack messages and emails. For instance, when you see a notification from Slack, it's an external trigger prompting you to open the app and check your messages. Subscribe for free to receive new posts and support my work.

Feedback Software 59

Feedback Software Data Visualization Customer Experience User Testing 59

Userpilot

JULY 21, 2024

ClientSuccess – Best for B2B customer success management and retention. Custify – Best for B2B customer success automation and personalized engagement. allows retention managers to create targeted email campaigns, personalized messaging, and automated workflows based on customer behavior and data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 20, 2024

ClientSuccess and ChurnZero focus on B2B customer success, health scoring, and churn prediction, etc. ClientSuccess – Best for B2B customer success management and retention. Custify – Best for B2B customer success automation and personalized engagement. Looking into tools for retention managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. Better tailored message for customer segments. You can also segment customers’ profiles based on behaviors and send messages to different customer segments. Onboarding. Conclusion.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Amplitude

DECEMBER 18, 2018

Broadcast impact across your entire organization with TV-mode Dashboards! With TV Mode for Dashboards, you can post large-format visuals of product metrics on televisions and other public displays so everyone within your company can see how the product is performing. Available for all customers. Available for all customers.

Data Visualization 65

Data Visualization Customer Experience User Testing Customer Feedback 65

Userpilot

JULY 11, 2024

ClientSuccess – Best for B2B customer success management and retention. Custify – Best for B2B customer success automation and personalized engagement. allows retention managers to create targeted email campaigns, personalized messaging, and automated workflows based on customer behavior and data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

APRIL 20, 2022

Here’s what we found from our study of various trials and industries: The B2B sector benchmark is between 14-and 25% due to the complexity of the SaaS products involved. Also, keep in-app prompts contextual ; you want to send the right upgrade message at the right time so that you don’t come off as ‘sales-y.’.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JUNE 19, 2024

For instance, a company heavily focused on social media marketing might require strong social media analytics skills, while a B2B company might prioritize experience with marketing automation tools. Conduct A/B tests and experiments to optimize campaign elements such as ad creatives, messaging, targeting criteria, and landing pages.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

DECEMBER 3, 2022

The acquisition stage in SaaS is quite different from B2B and it usually starts with a trial or demo since customers want to interact with the product and experience value before purchasing. Customer lifecycle marketing is about communicating the right message to each individual customer. Userpilot flows dashboard.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Mind the Product

MARCH 7, 2018

This approach is pretty common in B2B companies: in a world of high-touch sales cycles and complex products, getting hands-on with support requests and product problems used to be an important part of the product manager’s job description. Use Data to Refine Your Message. ” – Martin Eriksson , Mind the Product.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Userpilot

SEPTEMBER 11, 2023

Banners : These are prominent messages or notifications that appear at the top or bottom of the screen. Onboarding emails : Automated messages sent to users' email addresses to guide them through the onboarding process, prompt account upgrades, or deliver any relevant information.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Banners : These are prominent messages or notifications that appear at the top or bottom of the screen. Onboarding emails : Automated messages sent to users' email addresses to guide them through the onboarding process, prompt account upgrades, or deliver any relevant information.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Banners : These are prominent messages or notifications that appear at the top or bottom of the screen. Onboarding emails : Automated messages sent to users' email addresses to guide them through the onboarding process, prompt account upgrades, or deliver any relevant information.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Banners : These are prominent messages or notifications that appear at the top or bottom of the screen. Onboarding emails : Automated messages sent to users' email addresses to guide them through the onboarding process, prompt account upgrades, or deliver any relevant information.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

Banners : These are prominent messages or notifications that appear at the top or bottom of the screen. Onboarding emails : Automated messages sent to users' email addresses to guide them through the onboarding process, prompt account upgrades, or deliver any relevant information.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

UX Studio: Product Management

JUNE 22, 2021

Everyone is responsible for answering support messages for a few days every four to six weeks. Answering support messages helps everyone to see what people understand and what they don’t. B2B: customer visits and sales meetings. There are many different ways to make this happen: Support. This makes a huge difference.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130

Userpilot

MAY 18, 2023

It includes everything from how customers perceive your marketing messages to what they think about your pricing fairness, customer service, product suites, etc. But the major ones for B2B SaaS are: Product usage rate: This metric measures how much of the product your users engage per time. You can also track usage trends by segment.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Mixpanel

JULY 27, 2020

Ever dropped a link to a beautiful dashboard in Slack and been met with awe by colleagues? number of messages sent PayPal ? Whether it’s ‘videos uploaded’ or ‘messages sent’, your pricing page should nudge would-be users towards the core outcomes you want them to achieve in your product. For example: Wistia ? welcome email ?

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

People-First Product Leadership

SEPTEMBER 17, 2023

Aakash is the product lead at a B2B dev tools startup, a Harvard MBA grad, an angel investor, and a PM coach. Growth Role: The First 90 Day Plan Growth Role: The Learning Plan How to write the perfect 90-day plan 90 Day Plan Template I was recently featured on Aakash Mehta’s podcast.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52