Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Mixpanel

MARCH 16, 2020

So to solve this, we figured out our users by persona, and we sent messages about their sales activity that would be relevant to them. Eventually we found users making their own analyses instead of dropping off, because of these relevant messages. Mixpanel: Seelk is in a transitional phase, moving from agency to SaaS.

Onboarding KPIs 64

Onboarding KPIs B2B Data Visualization Customer Feedback 64

Product Talk

SEPTEMBER 4, 2024

Botify is a B2B SaaS company that helps large websites drive sustainable and profitable growth through organic search optimization. Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. Claire says that now it’s much easier to make better product decisions.

Product Research 217

Product Research Onboarding KPIs CTO Coach Research Software 217

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Pendo The dashboard on Pendo. Additional reports: You get a built-in Product Engagement Score dashboard. Lack of templates: There arent many ready-to-use dashboards or templates to get started quickly. UserGuiding dashboard. for collecting user sentiment data.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Gainsight

JULY 19, 2019

For those of us in B2B SaaS, we often interact with solution admins, internal champions, or decision-makers, not our end users. We decided to use Gainsight PX , our Product Experience Platform, to create targeted messages in the hopes that they would resonate better with the intended audience.

Analytic Tools 53

Analytic Tools Messaging Customer Experience Data Visualization 53

Intercom, Inc.

JANUARY 20, 2022

Here’s what we’ve heard,” and the message was, “Look, momentum is really important. ” People loved that message. But I think for the rest of us, building B2B or B2C SaaS tools, speed actually matters a whole bunch. We’ve done interviews. ” It was like, “Oh, thank you.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Your user would be interacting with your app on a large desktop screen, capable of clearly displaying your app’s entire dashboard.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Userpilot

JUNE 2, 2024

Also, you get custom dashboards to view these reports and filter the data. Custom analytics dashboards and reports like funnel analysis for identifying friction Dashboards in Userpilot. Qualtrics Qualtrics dashboard. Main features of Leadspace Designed for B2B marketing and sales teams. Surveys in Userpilot.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). Especially if you’re looking for a sustained increase in signups or launching your product for the first time, paid ad campaigns are often a more efficient way to test initial messaging or scale your marketing efforts sustainably. A personal message goes a long way.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. However, as Lisa experienced, this was not the case in the B2B space. Learn how Lisa (and you) can quadruple your UX research response rates with Userpilot.

User Testing 75

User Testing Product Research Research Software Data Visualization 75

Mind the Product

MARCH 7, 2018

This approach is pretty common in B2B companies: in a world of high-touch sales cycles and complex products, getting hands-on with support requests and product problems used to be an important part of the product manager’s job description. Use Data to Refine Your Message. ” – Martin Eriksson , Mind the Product.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Andrew Chen

JULY 10, 2018

Here’s the list: GMV, net revenue, gross margin / contribution margin, MoM growth rate, Market share, Liquidity, AOV, Items per basket, Messages, NPS, User reviews, Cohort retention, Repeat orders, Whale curves, Sector/Geo/Product concentration, Fragmentation, CAC, Channel scalability, Channel mix, LTV, LTV/CAC, Unit economics, Burn rate.

Startups 110

Startups Onboarding KPIs Customer Experience Systems Review 110

Userpilot

AUGUST 30, 2021

Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. KPI and other custom-built dashboards. Heap’s dashboard. Amplitude’s dashboard. Mixpanel’s dashboard. How Product Marketing Managers use product analytics. Tracking custom events.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

MARCH 21, 2024

The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth. For instance, understanding the job titles and roles can help tailor communication and message strategies to address each role’s unique job-to-be-done. Source: Brafton.com.

Data Visualization 88

Data Visualization User Testing Customer Experience Customer Feedback 88

Userpilot

MARCH 14, 2023

To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. Userpilot can help you increase your freemium conversion rate with in-app messages that target specific user segments and contextual prompts based on product usage data. Segment users for targeted messaging.

Feedback Software 85

Feedback Software Analytic Tools User Testing Data Visualization 85

Userpilot

JUNE 2, 2024

No-code tool for event tracking, reports, and custom dashboards. Behavioral data analysis with an interactive dashboard. An example of customer segmentation can be to separate users by time with the app, triggering messages based on different time frames. Dashboards. User behavior and user journey analytics : Userpilot.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

MAY 8, 2024

Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage.

Data Visualization 85

Data Visualization User Testing Customer Feedback Analytic Tools 85

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. Many B2B SaaS users dislike product tours. Its interactive walkthrough allows users to understand how to use its product easily: First, you will see what the Trello board looks like and will be prompted to name it: Welcome to Trello dashboard. Sales approach.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Feature & Events Dashboard in Userpilot. You can even create custom dashboards and track all relevant activation and adoption metrics and reports from one place.

Onboarding KPIs 81

Onboarding KPIs Data Visualization Analytic Tools User Testing 81

Userpilot

APRIL 26, 2024

Have built-in and custom analytics dashboards for easy data visualization. Keap for tracking conversions and automating personalized messages to users. Dashboards for customer data analytics. Review user data on Userpilot’s main dashboard. Use your analytics to build reports All-in-one analytics dashboards.

Data Visualization 79

Data Visualization Analytic Tools Reporting Tools Software Review 79

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. What’s B2B? Broadly, business-to-business (B2B) means building and selling products primarily for corporations and organizations. What’s Enterprise? Rigorous A/B testing is a favorite tool in our B2C kit.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

JUNE 5, 2024

ActiveCampaign is a marketing automation platform that enables targeted email and SMS campaigns, personalized messaging, chatbots, and campaign performance analysis. Create custom reports and dashboards. Userpilot dashboard. A centralized dashboard for real-time survey response analysis. Send personalized SMS messages.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Reporting Tools 82

UX Studio: Product Management

JUNE 22, 2021

Everyone is responsible for answering support messages for a few days every four to six weeks. Answering support messages helps everyone to see what people understand and what they don’t. B2B: customer visits and sales meetings. There are many different ways to make this happen: Support. This makes a huge difference.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130

Amplitude

DECEMBER 18, 2018

Broadcast impact across your entire organization with TV-mode Dashboards! With TV Mode for Dashboards, you can post large-format visuals of product metrics on televisions and other public displays so everyone within your company can see how the product is performing. Available for all customers. Available for all customers.

Data Visualization 65

Data Visualization Customer Experience User Testing Customer Feedback 65

Userpilot

JUNE 27, 2024

Userpilot allows you to create onboarding flows without coding and enables tracking activation rate and related metrics from a single dashboard. These consist of in-app messages , usually tooltips or driven actions, which show users the key features they need AND prompt them to engage with them. Want to join them? Book the demo!

Analytic Tools 84

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 84

Userpilot

JULY 2, 2022

Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard. They made sure to communicate the main message and then direct users to their blog where to read more about it or to the pricing page to easily compare the new options. Ahrefs did just that with in-app messages on their pricing page inside the app.

User Testing 82

User Testing Customer Experience Feedback Software Customer Feedback 82

Userpilot

AUGUST 24, 2023

As the competition in the B2B SaaS space is growing, SaaS companies need even better product analytics to drive product growth. These include retention analysis, customizable dashboards , user profile analysis , and AI-powered analytics. Apart from these, more analytics features will be launched in Q4 of this year.

Data Visualization 72

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 72

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates. The messaging and ad testing process typically begins with creating multiple ad variations.

User Testing 84

User Testing Feedback Software Product Research Analytic Tools 84

Userpilot

JULY 16, 2024

UserGuiding differentiates itself through affordable pricing UserGuiding is a user onboarding tool that empowers SaaS companies to engage users through interactive guides, checklists, and other in-app messages. Initially, Dock used overly broad messaging to target the larger B2B market. make a point of aligning your teams.

Differentiation 86

Differentiation Analytic Tools Research Software Feedback Software 86

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 95

Analytic Tools Research Software Reporting Tools Customer Communications 95

Userpilot

JULY 10, 2024

Use in-app messages to announce new features and updates, enhancing user engagement and encouraging plan upgrades. These personas will help you tailor your marketing efforts to meet each group’s specific needs and preferences – ensuring your messages resonate and drive engagement. User persona example.

Analytic Tools 83

Analytic Tools Feedback Software Research Software User Testing 83

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Intercom, Inc.

JANUARY 31, 2019

April: I think the best thing B2B SaaS vendors can do is stay really focused on their differentiators because there are things about your solution that your best customers really love about you, and the rest of it really doesn’t matter. We use the insights from our product as to what messages are resonating with the customers.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70