Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Product Innovation Educators

FEBRUARY 20, 2023

Segment the market by: Demographics (or firmographics for B2B). Attitudes: What do customers believe? The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. Segment the market by: * Demographics (or firmographics for B2B).

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

NOVEMBER 13, 2023

TL;DR Customer enablement includes all the steps you take to provide customers with a positive experience so they can derive maximum value from your product or service. Customer enablement and sales enablement aren’t the same. Simply guide users to areas of interest based on which customer segment they belong to.

Feedback Software 105

Feedback Software Data Visualization Analytic Tools User Testing 105

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

To invite these users to talk with us, we scheduled a push notification in Localytics to be sent to the users in the segment above. It gets sent every day to the users that are in the segment (no user receives the message twice).

User Testing 170

User Testing Customer Experience Customer Feedback Feedback Software 170

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7, while the median NPS is 39. You can download our product metrics benchmarks here.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 8, 2024

Announce and drive adoption of new features with consistent messaging across channels. Reward loyal customers with exclusive benefits and early access to new features. Ensure clear and consistent product messaging through quality copywriting. Foster a sense of community among users for support and belonging.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

The Product Coalition

APRIL 25, 2018

3 years ago I decided it’s time for me to leave my product role in a large B2B software company and start my own B2C startup called Missbeez. I would like to share with you some of the insights of my journey so far and the key differences between leading a B2B product and a B2C one. User = Buyer Sounds obvious right?

B2C 60

B2C B2B Feedback Software User Testing 60

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

JANUARY 18, 2022

The key that boosts your sales, marketing and customer support. In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. Moreover, this way of communication is mostly preferred by customers nowaday. It also allows you to post hours of operations and custom away messages.

Feedback Software 145

Feedback Software Customer Communications Software Review Data Visualization 145

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. More users make the product more valuable which enhances user satisfaction. This reduces the customer acquisition cost (CAC).

Customer Experience 105

Customer Experience Customer Feedback Customer Satisfaction Messaging 105

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Second, expectations are rising for consumer-grade experiences. Read more ?.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

SEPTEMBER 10, 2024

Apart from popular segmentation types, you can also explore these lesser-used alternative methods: Value segmentation : Categorizes customers based on their potential revenue and worth. Firmographic segmentation : Suited for B2B contexts, it classifies businesses by characteristics like size, industry, and location.

Research Software 104

Research Software Data Visualization Marketing Customer Experience 104

Userpilot

JUNE 2, 2024

TL;DR Customer intelligence is the key to personalizing the customer experience and creating products that live up to user expectations. CI insights can help improve customer satisfaction and loyalty. These platforms collect and analyze customer data and turn it into meaningful insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

MAY 26, 2024

TL;DR Customer Effort Score (CES) is a metric used to measure how much effort a customer has to put in to resolve an issue , complete a transaction, or achieve their goal while interacting with your product or service. CES surveys might not be enough to collect 360-degree customer feedback. Book a demo to get started.

Customer Experience 103

Customer Experience Customer Feedback Product Research User Friction 103

Userpilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. Product usage data: lots of users mean lots of usage data that can be used to iterate on your MVP. Loom upgrade prompt.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Better yet, good retention can actually make it easier to acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JULY 14, 2022

And (unlike high-touch), it uses technology to automate most of the customer success processes. For most SaaS businesses, a tech-touch model will help: Scale customer success without expanding the team. Increase customer satisfaction and loyalty, setting up the stage for customer-led growth.

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 21, 2024

SaaS companies utilize a variety of customer profile templates, including: The Simple Customer Profile Template focuses on key customer details, aiding in tailoring communications and strategies for impactful, personalized interactions. Customer sentiment data analysis in Userpilot. Create in-app surveys with Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

MARCH 14, 2023

Its benefits include: It helps you personalize the customer journey by making it possible to deliver relevant messaging to each user, improving overall customer satisfaction. I dentify trends among existing customers, including their pain points, usage patterns, etc. Event triggering in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Amplitude

FEBRUARY 1, 2021

A well-crafted user segment will help articulate the right value prop, and guide you towards the right marketing messages and channels to reach these audiences. Many companies make the mistake of only using demographic or firmographic data to define the target user segment. Choose Post-launch KPIs That Gauge Product Usage.

Product launches 111

Product launches Strategy User Testing Product Research 111

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Menu Widget: Host the changelog alongside feedback and support channels, enhancing user accessibility. Frequency Control: Avoid overwhelming users with tailored timing for pop-ups.

Feedback Software 52

Feedback Software User Testing Product Research Customer Feedback 52

Userpilot

SEPTEMBER 5, 2024

Why you may need a Fullstory alternative: Limited user engagement and feedback modules. Not specifically tailored for B2B/SaaS. No dedicated customer support. Unlike Fullstory, Userpilot goes beyond passive observation and enables you to actively improve user satisfaction through contextual experiences. Avoid bias.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software User Testing 103

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. You can filter to see session replays of specific users in Userpilot.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 2, 2024

An example of customer segmentation can be to separate users by time with the app, triggering messages based on different time frames. User feedback. Conduct in-app customer feedback surveys to gather insights about your product. It integrates with many popular business tools and lets you customize your CSS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

MAY 14, 2024

Insights into consumer behavior allow marketers to craft the right messages and target potential customers through the most effective channels. Webster and Wind Model : Stresses the importance of organizational buying behavior, looking at how companies make purchase decisions in a B2B context. What Is a Consumer Behavior Model?

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Userpilot

AUGUST 14, 2024

– Firmographic (for B2B) —company size, industry, and annual revenue. A customer segmentation strategy is a systematic approach to building and analyzing customer segments while using tactics to achieve goals. This is helpful for B2B marketing , sales, and product strategies. Customer satisfaction score.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. What is SurveyMonkey? Userpilot pricing. #2

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 19, 2024

Heatmaps and session recordings give you granular insights into the friction points that cause user drop-offs. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. A/B testing can help you optimize your onboarding flows and in-app messages for better conversion rates. Book the demo!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52