Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Product Management University

JULY 15, 2020

The B2B Product Manager July 2020. We’re also serving up helpful tips on delivering more valuable product integration, a simple recipe for business requirements, positioning and product demos. Enjoy the B2B Product Manager July 2020 issue. Integrated Products or Integrated Workflows: What Your Customers Really Want.

Magazine 130

Magazine B2B Product Management Product Manager 130

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. Home apps: Mobile customer engagement benchmarks. Family apps: Mobile customer engagement benchmarks. Subcategories for Personal Services Apps: Home and Family. Consumer sentiment.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Product Management University

DECEMBER 17, 2020

B2B Product Manager December 2020 Issue. You’ve survived 2020 and demonstrated incredible resilience. We’d welcome the opportunity to be your partner in 2021 to become more customer outcome focused in how you build, market, sell and deploy your solutions. Becoming Customer Outcome Focused in 2021. August 2020.

Magazine 130

Magazine B2B Product Management Product Manager 130

Alchemer Mobile

MAY 7, 2020

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Product Management University

OCTOBER 20, 2020

The B2B Product Manager October 2020. If they’re not energizing buyers and creating a sense of urgency, it might be time for a changeup! Creating a Product Strategy: Is It Worth the Effort? Product Demo Workshop November 12, 2020. Thank you very much for your time today. August 2020. View the magazine.

Magazine 130

Magazine B2B Product Research Product Management 130

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Emerge Insights

FEBRUARY 3, 2020

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.

Customer Experience 81

Customer Experience Naming User Experience Customer Feedback 81

Product Management University

JUNE 18, 2020

The B2B Product Manager Magazine June 2020. “PRODUCT” Market Analysis vs. “SOLUTIONS” Market Analysis: 3 Key Differences That Impact Products and Positioning. You learn new skills by putting them into practice at the exact time you need them. We’ve covered them all! In This Issue.

B2B 130

B2B Magazine Product Management Product Manager 130

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 132

User Testing Product Research Data Visualization Customer Feedback 132

Intercom, Inc.

DECEMBER 10, 2020

Few are better placed to explain the concept of customer success than Nick Mehta. As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 The customer is in the driving seat.

Customer Experience 223

Customer Experience B2B Data Visualization Product Research 223

Alchemer Mobile

SEPTEMBER 10, 2020

In the first half of 2020, iOS and Google Play apps were downloaded 64 billion times, an increase of five percent year-over-year and 10 percent from the second half of 2019. Here are some common themes among the most successful lifestyle apps during this time: Quickly pivoting product roadmap and expanding services. Dating Apps.

User Testing 189

User Testing Feedback Software Customer Experience Customer Feedback 189

The Product Coalition

NOVEMBER 19, 2020

TL; DR: The Scrum Guide 2020 The Scrum Guide 2020 is available now: Change is coming to make Scrum more accessible and inclusive beyond software development. Learn more about the changes, download the brand new and free Scrum Guide 2020 Reordered to spot patterns quickly, and join the Scrum community discussion.

Software Review 93

Software Review Research Software Download User Testing 93

Intercom, Inc.

MARCH 28, 2022

Second, expectations are rising for consumer-grade experiences. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! The responsibility of customer experience is never up to just one department.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Alchemer Mobile

JULY 16, 2020

When we experience emotion, chemicals are released in our brains that make us feel positively or negatively about what’s happening in front of us. Whether customers complete a purchase, leave a review, or mention your company socially, there is always an emotional state connected to their action. What is Customer Emotion Data?

User Testing 147

User Testing Customer Experience Customer Feedback Data Visualization 147

Alchemer Mobile

APRIL 16, 2020

It’s an interesting time to be in marketing and product management. Globally, brands are anticipating the timing of return-to-business as the world grapples with COVID-19, as well as what the “new normal” will mean for customer engagement. But deprioritizing customer sentiment and feedback is not the answer.

Data Visualization 147

Data Visualization User Testing Customer Experience Customer Feedback 147

Mixpanel

JUNE 29, 2022

In 2020, there was an unfathomable global pandemic. During uncertain times, capital becomes even harder to come by and leaders at companies big and small must think twice about how they deploy their resources. From March 1, 2020, to March 15, 2020, our number of weekly new users decreased as the pandemic hit.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Reporting Tools 96

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Education apps saw some of the worst retention rates in 2020, especially in annual retention (4% compared to the macro average of 35%). Shifting our focus to app store reviews, here are the 10 most popular phrases for both iOS and Android throughout 2020. Popular Phrases.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. Companies that automate customer support are nearly 4x more likely to see CSAT improvements. . Understanding the automation opportunity.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

MAY 25, 2021

From their site directly: “ We’re Zola, the wedding company that’ll do anything for love, and we’re reinventing the wedding planning and registry experience. Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Product Management University

MARCH 3, 2021

The performance of product management and the ripple effect (positive and negative) on engineering, marketing, sales and customer success is front and center this month. Product Positioning vs. Market Positioning: The Key Difference. You can solve legitimate customer problems and still not deliver high-value outcomes.

B2B 130

B2B Product Management Product Manager Magazine 130

Mind the Product

OCTOBER 6, 2020

The post Building Products in AsiaPac – Colin Pal and Adrienne Tan on The Product Experience [rebroadcast] appeared first on Mind the Product. With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene, and have some amazing advice to share. Remote working.

Customer Experience 172

Customer Experience Government Consulting Dashboard 172

The Product Coalition

MAY 6, 2020

because it’s one of the most trending approaches to mobile app development that implies building an app that runs on both iOS and Android platforms, covers a broader audience, and allows you to save money and development time. The hybrid apps built by Brainvire Infotech always look intuitive, user-friendly, beautiful, and unique.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Userpilot

AUGUST 27, 2024

TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development. Collect zero-party data : Collecting zero-party data allows for more accurate personalization and gives customers control over their data—building more trust.

User Testing 81

User Testing Analytic Tools Feedback Software Research Software 81

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Depending on industry (energy, manufacturing, security, et.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Why is this? Love Dialog.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. There were two engagement commonalities in Business Services apps: first were the ways consumers behaved within their apps, and second were the ways they felt about their mobile experiences. Working in Mobile Business Services in 2021.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . Conversion Drivers.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Gainsight

MARCH 6, 2020

” We need a pathway to take positive action. To reassert some positive control over our universe. So here are five positive, proactive things I want to challenge you to do, based upon our five values at Gainsight. As a leader, now is the time to thank your team and show how much you appreciate them.

Positioning 126

Positioning Airlines Government Events 126