Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Travel is hectic enough without having to deal with technology snafus, so let your app be a helpful tool rather than a hindrance to smooth travel. On top of that, the app becomes even more personalized when the customer is traveling.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. The term “business travel” might easily evoke images of a glittering world filled with business-class flights, expensive corporate dinners, luxury hotel stays, and various enjoyable activities.

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 140

Travel Data Visualization Product Research Research Software 140

Alchemer Mobile

DECEMBER 8, 2022

Travel industry customer sentiment findings. Finding #1: Travel app customers report loving their app experience the most in the spring and the least in the winter. The winter months can be some of the most challenging, frustrating, and grueling months to travel, regardless of where you’re going. Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

JANUARY 5, 2021

Growing traveler volumes make it difficult for airports to reduce baggage delivery times, but some airports are breaking up the boredom and reducing perceived delay by spicing up terminals and walkways with digital jungles and other curiosities. Because standing around at the airport is tedious.

Transportation 279

Transportation User Testing Research Software Travel 279

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app. Justification: Sets the scene for the user, grounding them in the time travel experience.

Customer Experience 81

Customer Experience Travel UX Feedback Software 81

Alchemer Mobile

MARCH 23, 2022

The individual industries include Media & Entertainment, Finance, Healthcare, Shopping, Food & Drink, Travel, Business Services, Personal Services, Utilities, and Education. ?Watch They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

The Product Coalition

JUNE 9, 2023

Discover six proven strategies to enter the field without experience. Continue reading on Product Coalition »

Travel 128

Travel Product Management Product Manager Management 128

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel. It will help to improve the results of information search massively, especially during travelers’ stay.

Reporting Tools 153

Reporting Tools Data Visualization Research Software Travel 153

Product Talk

FEBRUARY 28, 2024

“We wanted to increase engagement of web content via guide consumption, opening up our travel deals, possibly hitting that booking icon. For this iteration, they began talking to customers to learn more about how people travel. The child opportunity within that was “I have limitations around when I can travel.”

Product Research 275

Product Research Onboarding KPIs Feedback Software User Testing 275

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Food and Drink. Healthcare. Personal Services. Media and Entertainment. Business Services. The mobile channel continued to be the most powerful and direct channel to consumers across all industries, with engagement outperforming desktop web and television.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

APRIL 28, 2021

Travel apps ratings and reviews were around or slightly lower than macro app averages. While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to travel again. Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

NextBigWhat

DECEMBER 15, 2024

Your essential travel companion for quick unit conversions. The post Your essential travel companion for quick unit conversions. – UnitMate appeared first on nextbigWhat.

Travel 52

Travel 52

Product Talk

JANUARY 10, 2024

We had plans to travel, to ski and mountain bike, and to devote some time to our learning goals. Instead of traveling and recharging, we spent a lot of time at home recovering. I am considering going to Oslo in October for Y Oslo , but otherwise won’t be traveling for events. But alas, the year didn’t go as planned.

Feedback Software 227

Feedback Software ChatGPT Product Research Generative AI 227

Roman Pichler

MAY 1, 2019

Additionally, reduce the amount of travel that takes place in order to develop the product, particularly flights as these cause high carbon emissions. Personally, I’ve found that video calls can often make it unnecessary to travel. That’s not only good for the planet; it also helps your company save money.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Roman Pichler

MAY 1, 2019

Additionally, reduce the amount of travel that takes place in order to develop the product, particularly flights as these cause high carbon emissions. Personally, I’ve found that video calls can often make it unnecessary to travel. That’s not only good for the planet; it also helps your company save money.

Artificial Inteligence 253

Artificial Inteligence Travel Customer Experience Data Visualization 253

Alchemer Mobile

APRIL 22, 2021

The Travel app category is especially prone to negative sentiment through reviews due to the nature of their business; it’s easy for consumers to leave frustrated feedback in the moment, and even easier for them to forget about positive experiences once they conclude.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Mind the Product

NOVEMBER 21, 2021

This Sunday Rewind, we travel back to a 2018 and a post by Terry Corderio where he suggests a variety of ways for us to 'get emotional' when designing our products. [.] Read more » The post SUNDAY REWIND: Product design: Let’s get emotional appeared first on Mind the Product.

Travel 185

Travel 185

The Product Coalition

NOVEMBER 9, 2024

A look into how digital product teams practice a more flexible approach that rethinks traditional development techniques. Continue reading on Product Coalition »

Travel 94

Travel Development Technology Leadership 94

The Product Bistro

DECEMBER 11, 2018

I should have known that would be a harbinger of the level of travel that I would need to do. (My A rugged 3 months of travel (ask Akimoto-san, AKA Sherpa-san) about travel in Japan in February. Running in the morning wherever I am traveling. Sales training in 2004 in Europe. NT9000 product releases. Where am I?

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

Product Talk

JUNE 12, 2019

During the meeting, the product leader drew on the whiteboard the portion of the opportunity solution tree that specifically related to the client’s role as a sports team travel director and invited him to improve upon it. During the whiteboarding session the client clarified his success metric as a travel director.

Reporting Tools 238

Reporting Tools Feedback Software Data Visualization Product Research 238

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Travel: (Airbnb, Ryanair) 35.5%. Text” I’ve installed a lot more than that on my phone: 161 apps at last count. I use apps for everything from movies and music to weather and maps.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. Unfortunately, things didn’t go to plan.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Despite its focus on reducing travel expenses, most people involved the development effort were collocated at one site in the US. Unfortunately, things didn’t go to plan.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Alchemer Mobile

MARCH 16, 2021

App categories include Media and Entertainment, Finance, Food and Drink, Healthcare, Personal Services, Shopping, Travel, Utilities, Business Services, and Education. This year, we expanded the number of app categories included in our data to give an industry-specific point of view to mobile app engagement strengths and weaknesses.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MAY 21, 2019

We took exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report and segmented it by different app categories, including as Food and Beverage, Media, Retail, Travel, Lifestyle, and Finance.

Webinar 37

Webinar Feedback Software Data Visualization Travel 37

The Product Coalition

FEBRUARY 1, 2021

The travel tech giant just touched down with a brilliant new vision. Did you miss it? It’s arguably their first one ever. Let’s take a look Continue reading on Product Coalition ».

Vision 167

Vision Travel Technology Startups 167

The Product Bistro

MARCH 8, 2021

economists David Autor and Elisabeth Reynolds argued in  an analysis  last year that the crisis could reduce the need for some kinds of low-wage workers, like those who serve business travelers. NY Times, Sunday, February 28, 2021. Musings on the Future of Work.

Naming 195

Naming White Paper Travel Article 195

Roman Pichler

JULY 20, 2016

This is particularly important for date-driven products like smartphones that must be ready for Christmas sales or a travel app that has to be updated before the summer holidays start. 8 Make your Roadmap Measurable.

Roadmap 348

Roadmap Agile Technical Review Weak Development Team 348

The Product Coalition

DECEMBER 21, 2021

It can be an Airbnb add-on to stay Homes and experiences (curated travel experience). Airbnb user base, revenue, Y-O-Y growth, average paid amount per night, curated experience market size on Online travel agents (OTA) etc that helps you to make your model for opportunity sizing.

Product Research 169

Product Research User Testing Research Software Travel 169

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Understanding consumer behavior in tourism in the digital transformation has been critical for travel agencies and hoteliers.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Mind the Product

SEPTEMBER 26, 2021

This Sunday rewind, we travel back to #mtpcon London in 2018 to hear from Kim Goodwin [.] When you think about what your team’s metrics are measuring, do you feel confident that you’re measuring the right things? Are humans at the core of your thinking and are you really putting what people value front and centre?

Travel 154

Travel Product Management Product Manager Management 154

Roman Pichler

APRIL 13, 2021

A small number of indicators are helpful for safely getting to your destination, including how fast you are travelling and how much battery/fuel is left. In the worst case, you act on irrelevant data and make wrong decisions. Think of driving a car.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Mind the Product

FEBRUARY 11, 2020

They say travel is the best education. If you travel outside your office and speak to potential or existing customers, you may be surprised by what people have to say. Showing videos of humans struggling with our marketing pages made them realise that their assumptions were misguided.

User Testing 172

User Testing Development Product Research Customer Feedback 172

Mind the Product

APRIL 13, 2020

and got to build a team which transformed, as Christina put it, “a bunch of browse-based properties into search-based properties, things like travel and autos”. When I left Zynga, I tried a bunch of things: travel writing, culinary school, advising food startups… none suited me. And it was OKRs that eventually led her to teaching.

Technical Review 219

Technical Review Weak Development Team Travel Product Research 219

The Product Coalition

JANUARY 25, 2024

By automating these tasks, chatbots contribute to a smoother and more efficient travel planning experience. Travel Transactional chatbots transform travel planning by assisting users in booking flights, discovering local attractions, and making restaurant reservations.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Intercom, Inc.

APRIL 29, 2020

Early on, for instance, we made an update to our mobile functionality to give a hard-hit customer in the travel sector even more control over their chatbots. They’re making virtual travel possible, providing their users with a way to explore the world and their hosts with another source of income.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228