Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Product Innovation Educators

JULY 18, 2022

However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. 3:21] How do you view the value of pure research and market-driven research? customer interaction with an existing product. We look for sensors to sense the market need.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities? a skateboard.

User Testing 146

User Testing Feedback Software Product Research Research Software 146

Product Innovation Educators

APRIL 24, 2023

Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. Our guest, who has been researching this for over 20 years, is Dr. Marianne Lewis. Our guest, who has been researching this for over 20 years, is Dr. Marianne Lewis.

Research Software 264

Research Software User Testing Product Research Reporting Tools 264

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Consumer behavior is not a new concept for research.

Research Software 116

Research Software Feedback Software User Testing Travel 116

Melissa Perri

JULY 14, 2016

We had learned so much about what was preventing users from signing up on the site, and it was a lot clearer which direction in which we should be going. BUT we still had to test our ideas. To create a front of the funnel website that markets to our target users and converts them.” This isn’t a strategy, this is a plan.

Product Strategy 306

Product Strategy Onboarding KPIs Strategy Transportation 306

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. Their customers rely on their offline-first mobile app to guide them through complex fieldwork.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. In product management, AI is increasingly leveraged in the research phase of the product lifecycle. jobs are at a high risk of automation.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. What isUX UX is about understanding user behaviour. UX is not about pushing the users to the finish line in the fastest time possible. UX is not about pushing the users to the finish line in the fastest time possible.

UX 105

UX Feedback Software Customer Experience User Testing 105

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

Research Software 175

Research Software Product Research User Testing Customer Experience 175

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Productside

MARCH 18, 2025

Customer Feedback Which tool turns user insights into real product decisions? Wildcard Wonders Which tool takes on unique product challengesfrom user interfaces to special-purpose workflowswithout the frustration? Data is one thing, but gleaning direct quotes and user-driven insights is another.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Mind the Product

APRIL 28, 2020

Transport, especially home delivery providers, faces big challenges. Here’s how one transport company solved this challenge. There are standard procedures which require users to sign acceptance documents. Delivery drivers have standard procedures which require users to sign acceptance documents (Image: Shutterstock).

Agile 197

Agile Transportation User Testing Document 197

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. You’re rethinking transportation itself using physics as your guide. What is the benefit to the customer?

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Healthcare company Solv built a Custom Bot for MultiCare.org to help people self-assess their symptoms and book same-day doctor’s appointments.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Lenny Rachitsky

FEBRUARY 25, 2025

product marketing, user research, content design, etc.). Some net-new work could be commissioned to close critical gaps in understanding user behaviors, especially if these gaps are identified early. Other functions could be added depending on availability/resourcing (e.g. What are some of the leader’s favorite/pet ideas?

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Fitness: (Fitbit, Strava) 35.3%. Maps & transport: (Strava, Google Maps, Uber) 45.2%. “Snapchat opens with the camera view so users can create their snaps as quickly as possible.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Product Innovation Educators

MARCH 18, 2024

Back in the day, when you pick someone up and put them on oxygen, the oxygen cylinder goes right between their legs on the gurney as they’re transported to the ambulance. The next step is to interview patients and talk in general terms through a PowerPoint or show them a prototype and get their feedback. I love this car.”

Development 281

Development Customer Feedback Feedback Software Transportation 281

freshtrax

AUGUST 12, 2021

In the beginning of July, I had an opportunity to speak at GlobalSaké’s 7th event of 2021, “Japan and Germany New Markets Entry Strategy ”, to share how important conducting research is prior to entering the Japanese market. Again, researching about Japan and the market space is important for market entry.

User Testing 105

User Testing Research Software Marketing Transportation 105

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

User Testing 131

User Testing Data Visualization Customer Feedback Customer Experience 131

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Product Judgment is obtained through direct experiences with customers. What exactly is it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I’m researching. At the time, I was a Lead Business Analyst. Tweet This.

Research Software 220

Research Software User Testing Data Visualization Feedback Software 220

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. So I wanted to share how I think about the hierarchy of user friction and provide examples and best practices for solving for each.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Alchemer Mobile

NOVEMBER 18, 2020

Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. I was talking to insurance companies and telecoms to understand how they could leverage the car data to create efficiencies and excellent customer experience. Here’s what Liz had to say!

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Recruiting.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

Mind the Product

JANUARY 19, 2021

In this episode, sponsored by Pendo , listen to learn about: * Product Management in transport tech. * Consumers are changing at a faster rate than they ever have, and of course we’re feeding that by instant everything. Review us on your podcast app so that we can use your feedback to be better. Quote of the Episode.

Startups 185

Startups Feedback Software Technical Review Product Research 185

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Select the right vertical As previously said, vertical SaaS solutions do not take a “one-size-fits-all” strategy. Conducting market research is also essential.

Research Software 146

Research Software Feedback Software Reporting Tools User Testing 146

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 141

User Testing Product Research Customer Experience Customer Feedback 141

The Product Coalition

DECEMBER 29, 2022

Here are some future food tech trends to watch out for: Personalized diets: Future food tech to meet the needs of individual customers Personalization of food has been predicted as the future for at least the last 20 years. The dramatic reduction in the costs associated with the various tests mentioned is a second step forward.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Product Innovation Educators

JANUARY 24, 2022

We’re an innovation company, not a research company. Through customer discovery with these people, we learned that solar would be effective. We developed the O2 Cube to fill small oxygen cylinders that can be used while the child is transported on a motor scooter or bicycle to the hospital. 6:58] What happened next?

Research Software 271

Research Software Product Research Healthcare Product Manager 271

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? How do we make improvements to our sites without annoying our users? Well, you would likely begin by contacting your users and telling them that you plan to make a change to your site.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? You’ll need a platform to do this.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. To illustrate the customer journey in the present.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Intercom, Inc.

DECEMBER 9, 2021

This week on Inside Intercom, you’ll hear from our Senior Director of Product Design Emmet Connolly , Product Engineer Sam Murray , and Customer Support Specialist Robert Dunleavy on how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs. This article was brought you by Michal Halperin Ben Zvi, PhD. &

Research Software 98

Research Software Feedback Software Transportation User Testing 98