Userpilot

DECEMBER 21, 2024

Heap is one of multiple analytics tools that offers session replay functionality. But is it the best one for your team? That’s what this article will help you decide! I will show you how it works, discuss its main capabilities and limitations, and suggest an alternative session recording tool to consider. Overview of Heap session replay feature Heap session replays allow you to watch user interactions with your websites and web and mobile apps: their scrolls, mouse movements, clicks, taps,

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Data Visualization Analytic Tools Feedback Software Product Research 59

Lenny Rachitsky

DECEMBER 21, 2024

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.

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Userpilot

DECEMBER 21, 2024

Ive been using session recordings for nearly a decade, and I can confidently say that were best friends now. Theyre a treasure trove of granular insights into actual user journeys that no analytics platform can replicate. But it wasnt always smooth sailing. In fact, our relationship got off to a pretty rocky start. Why? While session recordings are incredibly powerful, they can also feel overwhelming at first.

User Friction 59

User Friction Data Visualization Analytic Tools Customer Feedback 59