Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review Artificial Inteligence 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. End-user training is all about educating customers on what software offers and how they can maximize their usage. In-app guidance is one of the best ways to train customers, but you should have a strategy before you start.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

TLDR; Instructional design software helps you create custom eLearning courses and training material. Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. Segment users and personalize in-app training with Userpilot. Let’s go!

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Software Review 87

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Build the necessary technical depth within the team needed through training and experimentation. Increase observability and empower teams to support their infrastructure through tooling and training.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Product Management University

MARCH 23, 2023

The telling demos are more like an introductory training class on the product versus a sales presentation. We’ll call you if we have any questions.” “Can you explain how your system reads resumes from job applicants?” Telling demos aren’t going to energize anyone. They usually end with, “Thanks for the very informative demo.

Demo 243

Demo Product Research Systems Review Workshop 243

Roman Pichler

FEBRUARY 9, 2022

This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. It’s usually not something you can learn within a few days or by attending a single training course. Meetings : Prepare and facilitate meetings.

Reporting Tools 339

Reporting Tools Feedback Software Weak Development Team Product Research 339

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  That’s great training for field sales engineers or support teams, but shallow for application developers.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

FEBRUARY 26, 2018

Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. We might have trained for years in college to learn how to write software (and this is a sharp tool in our tool chest) but our primary job is to solve problems for customers. We are a product company. They are called product engineers.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 153

Research Software Product Manager Product Management Systems Review 153

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 86

Feedback Software Systems Review CTO Coach Data Visualization 86

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 79

Analytic Tools Feedback Software Reporting Tools Systems Review 79

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Historically sales training has been a pretty low priority for most entrepreneurs. It’s okay if you are ‘terrible’ at it. Put a well-defined sales process in place.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Productside

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The NASA waterfall model includes System Requirements Review, Preliminary Design Review and Critical Design Review. NASA and SpaceX are pioneers in 21st-century deep space exploration.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mind the Product

JUNE 23, 2017

A team going through training on Kanban principles. All teams trained on Kanban. Everyone was professionally trained over a period of a few weeks, so we all had the same message and understanding. Everyone was professionally trained over a period of a few weeks, so we all had the same message and understanding.

User Testing 183

User Testing Systems Review Software Review Product Research 183

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. Explore other articles in the series.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Mind the Product

AUGUST 19, 2019

An ML system would probably catch more mistakes but would be far more expensive to build. Your website is super popular so you take just the last couple of months to train a model. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour.

Artificial Inteligence 190

Artificial Inteligence Data Visualization Product Research Reporting Tools 190

Intercom, Inc.

JUNE 9, 2021

With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Allyship training. It’s more difficult to communicate the way we work and the nuances of our culture. Support elements .

Feedback Software 253

Feedback Software Customer Experience Systems Review Presentation 253

Intercom, Inc.

JANUARY 5, 2022

Start training your employees on compliance practices and how to spot these malicious emails from day one – the quicker they adopt a security-first mindset, the sooner it becomes part of the culture. How does that feel? But it feels great and super rewarding to hit the milestone and do it here in San Diego. Because nothing could be more true.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JUNE 14, 2022

Vendor managers select new translators, test them, and train the ones that pass the tests to work on our projects. The third phase is in-country review. Then they do test assignments, and we begin cross checks, which are reviews by other translators. We use the same system to check test assignments from new translators.

Feedback Software 126

Feedback Software User Testing Systems Review Technical Review 126

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. This feature is especially useful for quickly initiating surveys to collect feedback from the internal teams you collaborate with or have trained.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

TechEmpower - Product Management

OCTOBER 9, 2023

While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching. One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  Selling add-on services, customization, consulting, training, security audits, and best-practices coaching is an obvious way to bulk up a software-only deal.  

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Roy Madden

AUGUST 31, 2020

We’re designing systems to protect against machine learning bias. In the wake of recent acts of extreme brutality and injustice and mass protests, we’re examining our role in perpetuating systems of inequality. Bias sneaks into machine learning algorithms by way of incomplete or imbalanced training data. Break down silos.

Artificial Inteligence 119

Artificial Inteligence Feedback Software Research Software User Testing 119

The Product Coalition

JUNE 15, 2023

This article explores the concept of an agility healthcare system and provides solutions to overcome implementation challenges. Therefore, more and more healthcare companies work with software development companies to implement agility healthcare systems. How would an agile health system benefit healthcare delivery?

Healthcare 122

Healthcare Agile Feedback Software Systems Review 122

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent. Examples include: When is my next credit card payment due?

Artificial Inteligence 107

Artificial Inteligence Banking Technical Review Systems Review 107

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Product Management Unpacked

JUNE 23, 2020

He explains that upwards of 50 percent of his day is spent handling very tactical work – whether this means reviewing the language of a marketing document or sharing an insight regarding a particular customer request. Discovering Product Management . He explains that the variety in his experiences has helped him succeed in product management.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Due to the nature of support, it is a reactive role. To this end, they focus on provisioning, installing, and configuring new systems to ensure they’re operating efficiently and as designed.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

The Product Coalition

MARCH 23, 2022

The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. However, imagine that the app doesn’t integrate into the rest of the system resulting in the front-desk navigating between two systems. How frustrating would that be? Is that benign?

Framework 124

Framework Reporting Tools Technical Review Systems Review 124

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Mushrooming of training sessions and certifications on PM reflects the situation quite well. . This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon.

Technical Review 159

Technical Review Research Software Product Manager Product Management 159