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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. These trends are just the tip of the customer engagement landscape iceberg. And many are striving to provide just that.

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Sprint Review – Make it Much More Than a Demo…

Agile Velocity

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

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Revolutionizing Design with AI-Powered Design Systems

UX Planet

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process.

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5 code review best practices

Atlassian

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Security : Does the code expose the system to a cyber attack?

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WalkMe Product Tours: An In-Depth Review + A Better Alternative

Userpilot

WalkMe product tours are interactive guides made up of ‘tip balloons’ that provide users with step-by-step guidance. It enables non-technical team members to create engaging product tours within minutes. While there are no public prices, WalkMe reviews from actual users report custom plans of up to $20,000+/year. Learning curve.

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Pendo Free: A Thorough Review + Better Alternatives

Userpilot

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. In-app guides Pendo Guides are in-app messages and prompts that provide tips on how to get the best out of the product and guide users to activation.

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How does technology make us lost in the digital noise?

UX Planet

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.