Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 92

Data Visualization Technical Review Reporting Tools Technical Advisors 92

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. All that information was transferred down to the person who called back.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Show off your Product Manager (technical) skills. Here’s what Ritesh Thombre, Sr Product Manager(Data & Analytics) at ZS advises: Ritesh Thombre on presenting skillsets in your resume.

Data Visualization 82

Data Visualization Analytic Tools Technical Advisors User Testing 82

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Challenges of transitioning from a non-technical background. She works with executives worldwide, advising them on product strategy and leadership. out of 5 stars. Where to buy?

Research Software 98

Research Software Feedback Software Books Analytic Tools 98

eG Innovations

JULY 2, 2021

There are three ways in which scripts can be used in eG Enterprise: To add new monitoring capabilities into the system (e.g., To remote control a system, a user session, or application from the web-based console itself (e.g., to take a screenshot of a session, to reboot a system, log off a user, etc.).

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Mind the Product

DECEMBER 8, 2017

By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid. Many companies forget that it is advisable to keep product specifications restrained. The Lily Drone: Famous for an ambitious design that was too costly to produce.

Technical Advisors 73

Technical Advisors Customer Experience Certifications Wireless 73

Lenny Rachitsky

AUGUST 13, 2024

” Motivations can be diverse: solving technical problems, proving oneself, having a grand mission, or simply wanting to be successful. Lacking technical knowledge: Startups need technical founders who can build the first prototype. They’re generally technical. Engineering is really hard and valuable.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

Business of Software Conference

JULY 7, 2021

Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. The range of blueprints alone suggests that we should all be cautious about buying into one system or another. One proven sales playbook, system or process simply cannot fit all models.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. This is especially true if none of your founding team members have any deep marketing strategy expertise.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

FEBRUARY 19, 2019

Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. You can specify a system for bug reporting. Technical configurations on application and test environment must be done. Crowdtesting is not advisable in these situations.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Providing more and more value over time, along a clearly-defined customer lifecycle journey – like this: The system you build to gain a greater efficiency in pushing your users down the user journey is called a flywheel.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Data Visualization 102

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies.

User Testing 109

User Testing Feedback Software Framework Onboarding KPIs 109

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. Today, we’re talking to Jeff Beaumont from GitLab. Operational reporting.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Employee onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

The Product Coalition

MARCH 21, 2018

A mentor advised me to think about three broad categories?—?the Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used. Read recent work / decks : Review all the recent work from the team?—?product

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

The Product HQ

JULY 1, 2024

Therefore, it’s advisable to filter your industry when looking for an exact yearly salary figure. Other factors that play a role are location and technical expertise. That’s why it’s best to check specific employee reviews for different companies too. The difference comes when the industry requires a lot of technical knowledge.

B2B 52

B2B Technical Advisors Reporting Tools Product Management 52

Modus Create

MAY 11, 2020

One technique we use here at Modus and we advise for is the featureless roadmap – it helps teams to concentrate on objectives and outcomes rather than create granular pieces of deliverables that don’t fit together. Every failure is an opportunity to learn and every crisis is a system failure. Second, Ego Sanitization.

Technical Advisors 56

Technical Advisors User Testing Technical Review Feedback Software 56

Intercom, Inc.

MAY 19, 2022

That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales. Macrina Sheridan: We’re currently re-evaluating some of the tools and systems we have in place at Aircall.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

eG Innovations

JULY 21, 2022

The audience also shared some of their own technical experiences of real-world AVD usage. Where can I get technical details of real AVD deployments at scale? At Zeetim we advise repurposing of laptops to a Thin Client OS. Where can you get good quality (preferably with technical substance) on AVD?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 However, a lot of reviews cite the speed of the platform to load as a bit of a problem. It’s not up to the standard of a dedicated CRM system though. Few customer success managers are also developers.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Providing more and more value over time, along a clearly-defined customer lifecycle journey – like this: The system you build to gain a greater efficiency in pushing your users down the user journey is called a flywheel.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

eG Innovations

AUGUST 11, 2022

George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Can I use System Center Operation Manager (SCOM) for Citrix monitoring? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

The Product Coalition

MARCH 30, 2019

Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2. Payment gateways help collect customer and card information to be relayed from merchant website to the acquiring bank.

Banking 60

Banking Technical Advisors Customer Experience Systems Review 60

Userpilot

JANUARY 5, 2022

It’s also advisable to ensure they contain a CTA and a X button, so that the user has the choice to either engage with the value the modal is offering, or go back to what they were doing previously. A modal is a large, rectangular UI pattern that’s often used to interrupt what the user is doing and grab their attention. Product tour.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). However, this is an insufficient solution.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

AUGUST 12, 2024

Then, he founded the Silicon Valley Product Group to pursue his interests in helping others create successful products through his writing, speaking, advising, and coaching. For the sake of operating under the product model, it’s essential to systemize the way you detect problems, communicate them, and solve them.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52