Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 108

Analytic Tools Feedback Software Systems Review Data Visualization 108

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Coalition

OCTOBER 27, 2021

The BullPerks team performs thorough due diligence of every crypto startup launching on the platform. What’s unique about the BSCPad’s system is its two-round system that guarantees fair decentralized launches. Unlike most crypto launchpads, BullPerks offers low-entry access to early-stage deals for retail investors.

Technical Review 167

Technical Review Systems Review Research Software Startups 167

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Talk

OCTOBER 23, 2024

Our more senior engineer might be most interested in system architecture, code reviews, and mentoring other engineers. The most senior engineer might be most interested in system architecture, code reviews, and mentoring other engineers. However, sometimes this doesn’t work for engineering.

Technical Review 212

Technical Review Engineering Product Research Reporting Tools 212

Intercom, Inc.

AUGUST 11, 2021

Monitoring and alerting systems aren’t perfect, and it can take some time for the customers to notice problems and report them to the support team. We all deal with business-critical legacy systems from time to time. Even the simplest change to those systems could be risky because of your lack of context and the potential blast radius.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Then draw a coordinate system that takes into account time, captured as sprints, and effort in the product backlog, which might be expressed as story points. Rough, high-level estimates are sufficient.

Technical Review 238

Technical Review Customer Experience Systems Review Feedback Software 238

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. But it made the idea tangible and showed that, in theory, everything could be built on top of a single system. Let’s say our system consists of these five objects.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Roman Pichler

APRIL 3, 2018

Which management systems are required? It is therefore important that you regularly review the business strategy, as well as the product strategy—biannual reviews for the former, and quarterly reviews for the latter, as a rule of thumb. Ownership of Business and Product Strategy.

Strategy 264

Strategy Product Research Weak Development Team Systems Review 264

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. So when you look at it at a glance, it looks correct, and until you really apply your slower systemic reasoning, it can be hard to see that. So, it’s an interesting question.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For apps in the hardest-hit industries, DAU is down 60-75%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Product Talk

MAY 15, 2024

This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. Tweet This While this system wasn’t perfect, it worked pretty well for Ellen’s needs. With the user ID, they could look the person up in Amplitude and see how active a user they were.

Product Research 299

Product Research Feedback Software Analytic Tools User Testing 299

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

JUNE 22, 2021

These platform dynamics have led to the emergence of API-first apps that are designed to connect and deeply integrate with your existing messaging, CRM, and prospecting technology to streamline communication and enhance each touchpoint of the sales motion – without having to “rip and replace” entire sales systems.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Alchemer Mobile

AUGUST 26, 2021

Ratings and reviews. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In order to overcome this challenge, you should implement a tool that prompts the right people at the right time to leave a review at the app store.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

JANUARY 28, 2021

Wikipedia defines software bugs as “an error, flaw or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways.” Most bugs arise from mistakes and errors made in either a program’s design or its source code, or in components and operating systems used by such programs.”

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Mind the Product

SEPTEMBER 22, 2020

Any system starts to fall back into disorder given any amount of time, and alignment is prone to entropy like any other system. Review us on your podcast app so that we can use your feedback to be better. In this episode, sponsored by Amplitude , * Everything you ever wanted to know about alignment. * Quote of the Episode.

Feedback Software 212

Feedback Software Systems Review Consulting Article 212

Product Management University

APRIL 25, 2023

Because this headline is so different than the typical headline, “Experienced Product Marketing Leader,” the resume reviewer is more likely to pause and read your resume because it engages them. Again, if eyes are on your resume, the uniqueness of the headline will cause the reviewer to slow down and take it in.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Finally, one of the most difficult lessons was, “Old systems die hard,” says Himanshu. Old systems die hard.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. We all know and love Slack.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 175

Weak Development Team UX User Testing Technical Review 175

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. This would become evident when incident review action items wouldn’t have obvious owners, or excessive operational work began to appear on product teams’ roadmaps.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Product Management University

MARCH 23, 2023

“Can you explain how your system reads resumes from job applicants?” Instead of going right into the explanation, you can do one of two things. If the user scenario is clear based on the context of the conversation, paraphrase the scenario and get confirmation before you explain. “So,

Demo 243

Demo Product Research Systems Review Workshop 243

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130