Alchemer Mobile

APRIL 21, 2021

While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to get back into a normal groove with their education systems and preferences. Ratings, Reviews, and Interactions. Shifting our focus to app store reviews, here are the 10 most popular phrases for both iOS and Android throughout 2020.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

APRIL 28, 2021

Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews. star rating, and had 1,223 reviews. Shifting our focus to app store reviews. 2021 Engagement Benchmarks for Utilities Apps.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. His was one of six sub-teams all designing portions of the autonomous driving system. “I Mid-summer test.

Research Software 223

Research Software Systems Review Technical Review Development 223

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Alchemer Mobile

APRIL 6, 2021

Ratings and Reviews. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. star rating, and had 4,695 app store reviews.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. This could also be due to stringent processes or lack of the same. Soft Skills Required for the Role.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

The Product Coalition

OCTOBER 15, 2024

When I was Head of Product at eBay, one of my primary responsibilities was to lead and build eBay’s new catalog system. We spent months defining how the new catalog system should work. I’ll just say that it was a totally different concept than the existing system’s one. That’s just one of the challenges we had.

Customer Experience 135

Customer Experience Systems Review Roadmap Customer Satisfaction 135

Product Innovation Educators

MARCH 3, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Product Innovation Educators

NOVEMBER 30, 2020

That could be a simple pass-fail scoring or a more complex system. [8:21] The level of complexity of the portfolio management system needs to line up with the decision-making pace of the organization. In some cases, a simpler system is better than a complex system. 8:21] Who is involved in portfolio management?

Systems Review 293

Systems Review Technical Review Product Manager Product Management 293

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). .” In our latest Patreon-exclusive article , we explore: Why product ecosystems are becoming essential for success. Ready to future-proof your PM career?

Systems Review 150

Systems Review Customer Experience Management Management 150

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Social proof can also be in the form of ratings & reviews as reviews from existingusers. As we know from usability heuristics, Users expect systems to be interactive and provide feedback based on theirusage.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

MAY 21, 2020

Rarely, they come due to professional interest alignment. My network is a great learning support system. But I must admit, once I graduated, networking opportunities shrunk drastically. Moreover, the networking opportunities all mentioned channels offer are usually personal, or via shared interest and hobby.

Product Manager 468

Product Manager Product Management Management Management 468

Roman Pichler

MARCH 3, 2025

5] Hackman suggests in his book Collaborative Intelligence that effective teams must fulfil six conditions: Real Team (social system, clear boundaries, collective accountability, and at least moderate stability), Compelling Purpose, Right People, Clear Norms of Conduct, and Team-focused Coaching.

Weak Development Team 199

Weak Development Team Product Research Research Software User Testing 199

UX Planet

JANUARY 18, 2025

Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs. This approach has allowed us to address urgent issues in the legacy system while simultaneously building the future of the application.

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image credit: Karena E.I Its simple and straight to thepoint.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

AUGUST 11, 2021

Monitoring and alerting systems aren’t perfect, and it can take some time for the customers to notice problems and report them to the support team. We all deal with business-critical legacy systems from time to time. Even the simplest change to those systems could be risky because of your lack of context and the potential blast radius.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Then draw a coordinate system that takes into account time, captured as sprints, and effort in the product backlog, which might be expressed as story points. Rough, high-level estimates are sufficient.

Technical Review 241

Technical Review Customer Experience Systems Review Feedback Software 241

The Product Guy

JUNE 25, 2018

Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. Continuous Learning: Leveling up your skills.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. But it made the idea tangible and showed that, in theory, everything could be built on top of a single system. Let’s say our system consists of these five objects.

Framework 272

Framework Customer Experience Systems Review User Testing 272