Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 92

Data Visualization User Testing Customer Experience User Experience 92

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT). Get a demo.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Product Research 97

Userpilot

SEPTEMBER 24, 2024

Deploying the major types of survey questions enables you to understand your customers better and make more data-driven product improvements. We'll delve into 11 types of survey questions, providing concrete survey question examples and best practices to help you collect accurate feedback at scale. MCG survey question.

Data Visualization 95

Data Visualization Customer Feedback Product Research User Testing 95

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. TL;DR Survey data analysis is the process of turning raw data into insights that can help you improve your business.

Data Visualization 92

Data Visualization Product Research User Testing Analytic Tools 92

Userpilot

MAY 27, 2024

A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments. Opt for the right survey tool.

Customer Feedback 99

Customer Feedback User Testing Feedback Software Customer Experience 99

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 82

Data Visualization Customer Experience User Experience Analytic Tools 82

Userpilot

SEPTEMBER 26, 2024

Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. Solution : Unolo implemented Userpilot to run in-app surveys, including NPS surveys. They recorded a 44% completion rate for their surveys.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience. You can also gather qualitative user insights via in-app surveys.

Data Visualization 91

Data Visualization Customer Feedback Customer Experience Analytic Tools 91

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

Product Research 103

Product Research Data Visualization User Testing Customer Feedback 103

Userpilot

JUNE 4, 2024

Triggering post-event survey questions can significantly boost your response rates and the quality of your user feedback. But how do you know when to trigger a survey or not? Let’s explore some post-event survey examples and then explain how you can do it as well! Post feature release survey questions.

Feedback Software 83

Feedback Software Analytic Tools Product Research Events 83

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

MARCH 23, 2022

First-party data about your customers – which your business can legitimately collect, own, and use without privacy concerns – will be critical for businesses to deliver personalized experiences. Businesses demand a next-generation product approach to technology and user experience. And we believe we have done it”.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Alchemer Mobile

AUGUST 2, 2024

Customer Satisfaction Survey (CSAT) CSAT surveys are valuable as they enable the measurement of specific aspects of the customer experience. These surveys provide a snapshot of a customer’s experience at a particular moment. Like an NPS survey, a CES survey utilizes a Likert Scale.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

MAY 17, 2022

Take a look at a few examples of methods that you could utilize in your own customer feedback solution: Product roadmap prioritization: In-app surveys help you quickly gather feedback on what is most important to your current customers and what they would like to see from your app in the future.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Management Unpacked

SEPTEMBER 17, 2021

A lot to manage for these servant-leaders, for sure.

Product Management 204

Product Management Product Manager Product Research User Testing 204

Intercom, Inc.

FEBRUARY 9, 2021

This is combined with an increase in the uptake of digital channels (more on that later): according to a recent McKinsey & Company survey , executives are three times more likely to say that at least 80% of their consumer interactions are digital in nature, compared to before the pandemic. “I Turn to personalized automation.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

APRIL 11, 2019

It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. Market research helps identify the target audience for a product or service through large-scale surveys and analysis of secondary data.

User Testing 126

User Testing Product Research Data Visualization Customer Feedback 126

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. And he said, “Oh, you know, every three or six months we send them an email survey.” Have you, Paige?

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Product Talk

FEBRUARY 8, 2023

Mohamed also cautions that while it’s easy to set up Intercom, you have to be careful about interrupting the user experience with your app or other email sequences for onboarding. He also adds that email may not be effective for your users and may lead some users to unsubscribe. Benedikte also used Intercom at OwnersRoom.

Research Software 200

Research Software Feedback Software Analytic Tools Customer Communications 200

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. NPS survey in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

SEPTEMBER 10, 2024

Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. Creating a CES survey with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Alchemer Mobile

AUGUST 2, 2024

Customer Satisfaction Survey (CSAT) CSAT surveys are valuable as they enable the measurement of specific aspects of the customer experience. These surveys provide a snapshot of a customer’s experience at a particular moment. Like an NPS survey, a CES survey utilizes a Likert Scale.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 88

Data Visualization Analytic Tools Research Software User Testing 88

Roman Pichler

SEPTEMBER 2, 2024

Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience. This may include conducting surveys, interviewing users and customers, mapping the consumption chain, and performing competitor research and analysis.

Product Research 215

Product Research Product Strategy Strategy Research Software 215

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) Pendo vs. Userpilot.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JULY 16, 2024

Lastly, continuously iterate by analyzing feedback , conducting A/B tests , and refining user experiences to discover what works best. Ready to perfect your SaaS product experience strategy? Within the SaaS industry, product experience encompasses all the interactions customers have with your product. User testing.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Product Research 94

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Customer Feedback 95

Customer Feedback Data Visualization User Testing Analytic Tools 95

UX Planet

JANUARY 1, 2025

This level is evident since we all want to design user-centered products that align with businessgoals. User experience: Measure how UX research impacts the user experience. Task success rate measures how effectively an individual user completes tasks. User satisfaction score (CSAT). New course alert!

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Satisfaction 87

Userpilot

OCTOBER 2, 2023

TL;DR Generative research explores and understands users’ needs , motivations, and behaviors to inspire new product ideas and concepts. Some of the benefits of generative research are understanding how users experience your product, how much they know about it, and generating new ideas. Book a demo to find out more.

User Testing 102

User Testing Product Research Research Software Feedback Software 102

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools Product Research 91

Userpilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. The user watches a video on what it means to be investigative. They see the survey. They complete the survey.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Userpilot

SEPTEMBER 30, 2024

We caught up with Wei-Di Huang, the Senior Product Manager at CYBERBIZ , to talk about his Userpilot experience. CYBERBIZ success story – a quick summary Challenges : CYBERBIZ needed to redesign its admin panel to enhance the user experience and effectively introduce its new features. It's kinda tedious.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MAY 1, 2024

It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. You can perform a needs analysis using various methods, such as user feedback surveys, focus groups, and interviews. Analyze user behavior data collected to identify patterns and trends.

User Testing 92

User Testing Feedback Software Analytic Tools Research Software 92