Mind the Product

NOVEMBER 30, 2017

Monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits. Be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

Data Visualization 94

Data Visualization Technical Review Reporting Tools Technical Advisors 94

The Product Coalition

MARCH 6, 2019

2 Training & Support B2B products might need a guided tour, more support and service to train the end users of the client organization. It might even entail a dedicated account manager providing in-office training and phone support/demos etc. for the client organization.

B2C 60

B2C B2B Customer Experience Enterprise 60

Centercode

AUGUST 7, 2020

That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. Setting up your self-help resources. What about the bugs you can’t fix?

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Gainsight

DECEMBER 21, 2022

Many companies have a fragmented set of sites—training, community , documentation, self-service, etc. While not for everyone, many established vendors will combine premium CS with premium support, training, and professional services credits into a recurring value realization offering. Monetization.

Data Visualization 52

Data Visualization Customer Experience Support Training Document 52

The Product Coalition

NOVEMBER 14, 2018

Services (customer support, training, etc.) Marketing collateral (presentations, training materials, sales guides, etc.) Engineers (software engineers, quality assurance engineers, etc.) Marketing (product, social, brand, communications, etc.) Sales (pre-sales, sales, account management, etc.) Finance (pricing, revenue, etc.)

Product Manager 60

Product Manager Product Management User Testing Finance 60

Userpilot

AUGUST 8, 2024

This service can be provided through support, training, consulting, and other value-added services. Service Strategy A service strategy focuses on delivering value through better service rather than just the product itself. It involves creating a comprehensive experience for customers by providing exceptional service.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Product Strategy 88

Userpilot

JUNE 23, 2024

A few shared reasons, like insufficient training, limited staffing, complex customer issues, and no standardized procedures or centralized knowledge bases , cause these issues. But once you perfect your customer service problem-solving and better train your customer service team, the benefits are endless. Inadequate training.

Customer Experience 52

Customer Experience User Testing Feedback Software Customer Feedback 52

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Again, I am not saying this is the only way a product organization would look, but this is a possibility.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

Gainsight

OCTOBER 31, 2018

Specifically, they are creating premium “Customer Success Plans” which often including premium support, training, professional services “points,” and advanced Customer Success. Many companies are trying to break the logjam of budgeting by self-funding CS out of their own pockets.

User Testing 61

User Testing Customer Experience Support Training Product Research 61

ProductPlan

AUGUST 1, 2019

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.

Customer Experience 76

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 76

Intercom, Inc.

OCTOBER 10, 2018

Take this opportunity to really connect with your customers, and if you wouldn’t say the words in a “normal” spoken interaction, don’t say them in a support conversation. In our customer support training sessions to introduce new teammates to the Intercom customer support organization as a whole, we include a lesson on PREACH.

Framework 191

Framework Customer Experience Systems Review Support Training 191

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ? What’s In a Name?

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64