Mind the Product

JANUARY 3, 2020

We knew the upgrade would only be noticed by a small, but demanding, group of users who would also be sensitive to any software glitches. We studied the Web Content Accessibility Guidelines, WCAG 2.1. We checked its structure and the user experience from the perspective of a person without any visual disability.

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Mind the Product

APRIL 26, 2020

As a UX designer and a product manager of a life-science research product, we resolved to deploy a digital solution that would provide researchers, working to develop COVID-19 tests, with easy access to much-needed information on coronavirus detection protocols. If you have a story or case study to share, we’d love to hear from you.

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UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

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Mind the Product

NOVEMBER 3, 2022

A failed redesign is expensive and has a big negative impact on user trust, satisfaction and business metrics. Read more » The post A case study: how to produce a winning app redesign appeared first on Mind the Product.

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The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

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User Testing Customer Experience Research Software Customer Feedback 296

The Product Coalition

DECEMBER 23, 2021

UX does matter. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Businesses can focus on UX/UI testing for accessibility. If you still doubt it, assess this.

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UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. User Profile A unique space for you to upload your journey memories and make connections with other explorers.

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Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

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UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Observe Real Interactions : Use Hotjar or FullStory (AI-enhanced analytics) to watch user interactions on websites and apps. Or just use microsoft clarity.

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The Product Guy

NOVEMBER 29, 2019

Draw conclusions from variations of the emoticons about users, their behaviour, and their emotional relationship to content, products and services. Enhance user experience through the empathy you have built up. Make sure that all parties involved in the development phase are already dealing actively with users wishes.

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Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

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Research Software Data Visualization User Testing Analytic Tools 105

UX Planet

OCTOBER 24, 2024

Lean UX Canvas Lean UX Canvas is a tool designed to help teams quickly capture and validate their ideas, with focus on user experience and iterative development. Lean UX Canvas by Jeff Gothelf [link] Lean UX Canvas components Business problem: This is where you define the main business challenge you’re trying to solve.

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User Testing Data Visualization Product Research Research Software 105

UX Planet

MARCH 6, 2025

Business vs UX language by Vitaly Friedman. For example, when you propose a product redesign and say that it will lead to a better user experience, management might not understand how exactly better UX translates to business goals. You can use it as a reference when planning yourtalk.

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Product Innovation Educators

OCTOBER 16, 2023

Summary of some concepts discussed for product managers [2:56] What is your perspective as a customer experience (CX) designer? My experience is in strategy, customer experience, and user experience. Some companies already have UX researches who specialize in qualitative research. It all comes down to tasks.

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Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. UX Designer Jamieson Hickingbotham now finds multiple ways to address a single customer need. Tell me a little about your team. What are you working on?

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Product Research User Testing Data Visualization Reporting Tools 163

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

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UX Planet

FEBRUARY 3, 2025

Conducted A/B testing to validate design decisions and optimize user experience. This Notion Doc I created contains step-by-step guides to leverage ChatGPT in your job hunt, from building your UX case study in minutes to analyzing your resume forsuccess. Why it works: Data-driven design is the future.

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Research Software Feedback Software User Testing ChatGPT 109

UX Planet

MARCH 15, 2025

I focused on understanding AI products, the strategies that drive them, and how AI can enhance user experience and business outcomes. This allowed me to gain insights not only about the technology but also about the market , business applications , and how to build user-friendly AI products. Much love and appreciation No 16.

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Data Visualization Artificial Inteligence Customer Feedback Technical Review 107

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

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User Testing Data Visualization Customer Feedback Product Research 62

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. A big risk with a project like this is always end user experience. You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. Would end users be glad to see the bot?

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UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design.

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User Testing Product Research Reporting Tools Testing 75

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. TSR: Indicates how effectively users can achieve theirgoals.

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UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences.

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UX Planet

AUGUST 14, 2024

In this post, I’ve collected new free courses that will help you improve your UX design skills. You’ll find something worth studying to enhance your skills or learn a new trade. link] Intro to UI/UX design Photo by NordWood Themes on Unsplash Intro to UI/UX design is a free course for beginners in English and French.

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The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Guest Post by: David Parmelee, Digital Strategy Consultant.

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Research Software User Testing Analytic Tools Product Research 273

UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Well, not exactly.

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Userpilot

AUGUST 17, 2024

We’ve talked to Isa Olsson, UX Researcher and Designer. TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. Why did Zoezi decide to give Userpilot a shot?

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Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. UX designer are creating worlds, and people live in those worlds. ” Jonathon: You mentioned earlier that good UX humanizes technology.

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Research Software UX Reporting Tools Analytic Tools 168

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

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Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

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Userpilot

OCTOBER 28, 2024

From the word go, users can learn the most effective ways to use features, why they matter, and how your product can help them achieve their goals. You can think of this as a 3-step process: Start by segmenting your power users by personas. You don’t want to send project managers on the ideal path for UX designers, after all.

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Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

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Product Research User Testing Research Software Data Visualization 104

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

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Research Software Analytic Tools User Testing Feedback Software 103

freshtrax

MAY 24, 2022

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog.

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UX Planet

JULY 15, 2024

Photo by Brooke Cagle on Unsplash To gain and improve your UI/UX design skills, you need theoretical knowledge and access to practical resources that will help you realise quality and attractive projects. In this publication, I’ve collected eight websites indispensable for anyone aspiring to become a UI/UX design pro.

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Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

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Product Talk

NOVEMBER 14, 2018

The UX Conference. User Experience Lisbon. Enterprise UX. Front UX & Product Management Case Study Conference. UX Scotland. IXDA Interaction Week. Seattle, WA. SaaStr Annual. San Jose, CA. The Product Event. San Francisco, CA. MTP Engage Manchester. Manchester, UK. London, UK. ProductCon London.

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