Mind the Product

APRIL 26, 2020

So far (as of 24 April 2020), these survey results indicate that 84% of users find the new solution useful. Additional feedback has indicated that the new solution has made it easier for our users to find the information they need. If you have a story or case study to share, we’d love to hear from you. Conclusion.

Research Software 195

Research Software Feedback Software User Testing Product Research 195

Product Innovation Educators

DECEMBER 16, 2024

Why study the 19 key activities of software product managers? Nishant’s motivation came from his personal experience navigating different product management roles over six years. Why study the 19 key activities of software product managers?

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

Research Software 334

Research Software Weak Development Team UX Analytic Tools 334

The Product Guy

MARCH 5, 2025

A case study on how realigning priorities increased user engagement by 25%. A real-world case study proving why digging deeper leads to better product decisions. A growing library of frameworks, case studies, and actionable tools. How to use the 5 Whys technique to uncover the real root cause.

Roadmap 150

Roadmap Customer Feedback Technical Review Article 150

The Product Guy

FEBRUARY 26, 2025

A case study on how transparency and ethical decision-making restored customer confidence and reduced churn. A growing library of frameworks, case studies, and actionable tools. In our latest Patreon-exclusive article , part of the Roadmap to Mastery Collection , we explore: Why trust is now a product featurenot just a brand value.

Differentiation 150

Differentiation Roadmap Technical Review Article 150

The Product Guy

FEBRUARY 24, 2025

A case study of how soft skills transformed a struggling team into a high-performing unit. A growing library of frameworks, case studies, and actionable tools. The essential soft skills that top PMs are focusing on now. Whats Inside the Full Article? The biggest challenges PMs face in mastering soft skills.

Technical Review 150

Technical Review Product Management Product Manager Management 150

Product Innovation Educators

JANUARY 27, 2025

Interestingly, most serial innovators he studied did not have traditional business degrees. Instead, they learned business “on the street” through direct experience, observation, and an innate ability to solve real-world problems.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

The Product Guy

NOVEMBER 29, 2019

Draw conclusions from variations of the emoticons about users, their behaviour, and their emotional relationship to content, products and services. Enhance user experience through the empathy you have built up. Make sure that all parties involved in the development phase are already dealing actively with users wishes.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Userpilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

The Product Guy

FEBRUARY 5, 2025

A real-world case study of how strategic influence drove a 20% increase in engagement and reduced technical debt. The case study of a team struggling with competing priorities and how strategic influence resolved their conflictleading to tangible success. A growing library of frameworks, case studies, and actionable tools.

Technical Review 150

Technical Review Customer Feedback Article Leadership 150

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

Customer Experience 98

Customer Experience User Experience Research Software User Testing 98

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

FEBRUARY 21, 2025

A case study on how ecosystem strategy led to a 30% increase in user adoption. How to align partnerships, integrations, and customer experiences. A growing library of frameworks, case studies, and actionable tools. The challenges PMs will face managing interconnected systems. Ready to future-proof your PM career?

Systems Review 150

Systems Review Customer Experience Management Management 150

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

The Product Coalition

AUGUST 17, 2021

Rather than sacrificing user experience with incomplete data, we have agreed that the panel won't support such campaign types. As I already mentioned earlier, No-gos draw a clear line which the Shape Up team should not cross. In our case, we knew that for some campaign types it is not technically possible to get complete data.

Feedback Software 158

Feedback Software Analytic Tools Reporting Tools Research Software 158

Mind the Product

MARCH 4, 2021

Product managers looking for academic materials on technology and user experience won’t struggle to find what they need. However, when it comes to economics, especially Microeconomics, there are very few resources and case studies focused on the software industry.

User Experience 222

User Experience Customer Experience Technology Product Management 222

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). To do this, we will analyze effective strategies and refer to some key successful studies. No one can denythat. If so, read on! And, believe us, it is.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

OCTOBER 28, 2024

47% User Activation Rate with Userpilot: Attention Insight Case Study Attention Insight improved their new user activation rates by over 47% with Userpilot’s onboarding flows. Click here to read the full case study about The Room. userpilot.com How can Userpilot help you implement user onboarding strategies?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

User Testing 62

User Testing Data Visualization Customer Feedback Product Research 62

Product Innovation Educators

OCTOBER 16, 2023

Summary of some concepts discussed for product managers [2:56] What is your perspective as a customer experience (CX) designer? My experience is in strategy, customer experience, and user experience. 16:17] Take us through how to talk to customers and do observational studies. It all comes down to tasks.

User Testing 285

User Testing Product Research Customer Experience User Friction 285

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Use prompts like these to get targeted insights: General Analysis Analyze this UI design in terms of usability, visual hierarchy, and overall user experience.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

User Testing 148

User Testing Product Research Data Visualization Customer Feedback 148

UX Planet

FEBRUARY 3, 2025

Conducted A/B testing to validate design decisions and optimize user experience. This Notion Doc I created contains step-by-step guides to leverage ChatGPT in your job hunt, from building your UX case study in minutes to analyzing your resume forsuccess. Why it works: Data-driven design is the future.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Multiple studies conclude that remote usability testing is effective and leads to usability findings similar to in-person testing.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

MARCH 6, 2025

For example, when you propose a product redesign and say that it will lead to a better user experience, management might not understand how exactly better UX translates to business goals. Business vs UX language by Vitaly Friedman. Another thing you should avoid is the use of abstract things.

User Testing 92

User Testing Customer Feedback Customer Experience Management 92

Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

Research Software 156

Research Software Weak Development Team UX Analytic Tools 156

Product Innovation Educators

SEPTEMBER 9, 2024

Case Study: Apple as an Analyzer (Fast Follower) While Apple is often seen as a highly innovative company, its success comes more from its role as an analyzer or fast follower. Project Selection Criteria for Innovation Choosing the right projects for your innovation portfolio is critical.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Roman Pichler

FEBRUARY 4, 2019

For example, the issues some users experience with the latest version of your product. In fact, studies have found that over 60% of face-to-face is communication done non-verbally. Consequently, the individual is likely to be more trustful and open with you. Listen for Facts, Feelings, and Needs.

Customer Experience 310

Customer Experience Information Books Positioning 310

The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Guest Post by: David Parmelee, Digital Strategy Consultant. You may buy this ebook at [link].

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

UX Planet

OCTOBER 24, 2024

Lean UX Canvas Lean UX Canvas is a tool designed to help teams quickly capture and validate their ideas, with focus on user experience and iterative development. Identify the user segments or personas you need to include in the research to ensure you’re collecting relevant insights. Success Metrics: How you’ll measure success.

User Testing 105

User Testing Data Visualization Product Research Research Software 105

Mind the Product

APRIL 8, 2019

A Case Study in What not to do. My first manager, Eric, was a walking case study in how you shouldn’t handle product decisions. Not to mention the most important piece–the user experience of patient-facing features. When I started my career, I joined a team building a web-based patient portal for healthcare providers.

Product Research 195

Product Research Research Software Customer Experience User Testing 195

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. Social Proof: Incorporate customer testimonials, case studies, and trust badges to build credibility. For example, list benefits like Save time, increase efficiency, reduce stress.

User Testing 58

User Testing Research Software Data Visualization Reporting Tools 58