UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Image Credit: Karena E.I Image Credit: Karena E.I Image credit: Karena E.I

Customer Experience 83

Customer Experience Data Visualization Research Software Feedback Software 83

The Product Coalition

AUGUST 17, 2021

Rather than sacrificing user experience with incomplete data, we have agreed that the panel won't support such campaign types. As I already mentioned earlier, No-gos draw a clear line which the Shape Up team should not cross. In our case, we knew that for some campaign types it is not technically possible to get complete data.

Feedback Software 150

Feedback Software Analytic Tools Reporting Tools Research Software 150

Mind the Product

MARCH 28, 2019

Over 85% of Usability Issues Identified With a Moderated Usability Study. Moderated usability studies involve in-person tests with real users. The 4 Phases of Moderated Usability Studies. They follow up with respondents, schedule the tests, and confirm with participants before the study. Preparation. Recruiting.

User Testing 186

User Testing Product Research Customer Experience Customer Feedback 186

Mind the Product

MARCH 4, 2021

Product managers looking for academic materials on technology and user experience won’t struggle to find what they need. However, when it comes to economics, especially Microeconomics, there are very few resources and case studies focused on the software industry.

User Experience 208

User Experience Customer Experience Technology Product Management 208

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app.

Customer Experience 70

Customer Experience Travel Feedback Software UX 70

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences.

Research Software 67

Research Software Data Visualization Feedback Software Onboarding KPIs 67

Piyanka Jain

NOVEMBER 14, 2024

I’ve seen first-hand how tiny data-driven tweaks can lead to massive business results, and I’m going to share how to accomplish those with a little case study. A SaaS company I recently worked with had over 50 million active users enjoying a host of great free features. Yeah… these aren’t accidents. The Result?

Customer Experience 195

Customer Experience User Testing Framework Education 195

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience.

Data Visualization 84

Data Visualization Customer Feedback Customer Experience Analytic Tools 84

Roman Pichler

FEBRUARY 4, 2019

For example, the issues some users experience with the latest version of your product. In fact, studies have found that over 60% of face-to-face is communication done non-verbally. Consequently, the individual is likely to be more trustful and open with you. Listen for Facts, Feelings, and Needs.

Customer Experience 309

Customer Experience Information Books Positioning 309

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

User Testing 127

User Testing Product Research Data Visualization Customer Feedback 127

Intercom, Inc.

MARCH 5, 2018

A recent HBR study analyzed 1.25 At Intercom, we’re always experimenting with new ways to deliver a better user experience through live chat and have learned a couple of lessons from more than 20,000 customers using our chat solutions. In Sales, timing is everything.

Customer Experience 204

Customer Experience User Friction Product Research User Testing 204

Product Talk

NOVEMBER 14, 2018

User Experience Lisbon. Front UX & Product Management Case Study Conference. May . SiriusDecisions Summit. Austin, TX. Budapest, Hungary. San Francisco, CA. Lisbon, Portugal. Kraków, Poland. MTP Engage Hamburg. Hamburg, Germany. ProductCon San Francisco. San Francisco, CA.

Naming 180

Naming Government Events Agile 180

Roman Pichler

JUNE 4, 2018

But to take advantage of new and existing digital assets, align them with physical products and services and create a seamless user experience, and increase the overall value created, companies require product professionals—dedicated, qualified product people who look after the digital assets.

Product Management 246

Product Management Product Manager Weak Development Team Management 246

Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

Research Software 132

Research Software Weak Development Team UX Analytic Tools 132

Intercom, Inc.

FEBRUARY 16, 2021

But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. Uber’s interface provides the user with animation, gamification, and visuals to engage and inform them as they wait for your ride.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Mind the Product

APRIL 8, 2019

A Case Study in What not to do. My first manager, Eric, was a walking case study in how you shouldn’t handle product decisions. Not to mention the most important piece–the user experience of patient-facing features. When I started my career, I joined a team building a web-based patient portal for healthcare providers.

Product Research 174

Product Research Research Software Customer Experience User Testing 174

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Talk

FEBRUARY 14, 2024

Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin. To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards.

Analytic Tools 260

Analytic Tools Research Software Product Research User Testing 260

The Product Coalition

MAY 5, 2022

If you want to solve for something less quantifiable– like user sentiment or comprehension– you might run a supervised study with a small, targeted group of participants. In both instances, users gave feedback directly to my teams in real-time. And it’s one of the places where your users and customers can be most helpful.

User Testing 133

User Testing Feedback Software Research Software Customer Experience 133

Intercom, Inc.

NOVEMBER 5, 2018

A recent study from Twilio showed that nine out of ten consumers said they want to be able to use messaging to talk to businesses. A Facebook Nielsen study of more than 12,500 consumers revealed that 53% of buyers are more likely to buy from a business they can message, as opposed to endless forms, email campaigns and cold calls. “53%

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. My focus was on understanding users deeply, utilizing personas, user journey maps, and the SCAMPER method to drive innovation and user-centric design.

Customer Experience 79

Customer Experience User Testing Customer Feedback User Friction 79

Userpilot

NOVEMBER 18, 2023

In short, user path and product analysis are a necessity for all product managers trying to design a smooth user experience. So let’s look at how you can use user path analysis to your advantage. Study user paths to design an optimal onboarding flow. Usage patterns across multiple user paths.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 104

Research Software Reporting Tools Artificial Inteligence Customer Experience 104

The Product Coalition

DECEMBER 23, 2021

The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Secondly, most fintech apps are to deal with users from across the globe. UX does matter. If you still doubt it, assess this.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 81

Data Visualization Analytic Tools Research Software User Testing 81

Product Talk

DECEMBER 15, 2021

Richard Simms, Senior User Experience Designer at SEEK Learning. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021.

Product Research 214

Product Research Customer Experience Research Software Reporting Tools 214

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. By allowing users to find what they are looking for as effortless as possible, a well-developed IA improves the overall user experience of the product.

Information 73

Information Branding Positioning Research Software 73

UX Planet

DECEMBER 6, 2024

Benefits of responsive e-learning appdesign Firstly, why do you need a functional design in the app where people study focusing on educational materials, not visuals? Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. and Quizlet.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

The Product Coalition

MARCH 18, 2021

Ease of upgrade: Users of SaaS products don’t need to upgrade the software since the provider manages the upgrades behind the scenes. Therefore, users save time and money. Software providers have studied the evolution of this delivery model, and they have implemented many best practices. They have prioritized the ease of use.

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Userpilot

OCTOBER 2, 2023

Some of the benefits of generative research are understanding how users experience your product, how much they know about it, and generating new ideas. It’s easy to conduct generative research using concept testing , in-app surveys , user journey mapping, focus groups, and diary studies.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

The Product Coalition

FEBRUARY 5, 2021

Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries. In the academia of applied science in 2012 it was not common practice to think about design and user experience.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

UX Studio

JUNE 27, 2024

They run studies on large representative samples to infer results for the whole population. Methods Market research methods : surveys, focus groups, competitor analysis, price studies, and conjoint analysis. Develop : encompasses testing concepts, usability, concept testing, card sorting, and price studies.

User Testing 78

User Testing Product Research Market Research Research Software 78

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. The book also provides material to help with planning and executing each study type.

User Testing 74

User Testing Books Product Research Testing 74

Userpilot

JANUARY 9, 2024

A Single Ease Question (SEQ) is an incredibly simple yet effective method for measuring user experience with a system usability scale. They’re typically used after a user completes a specific task. The SEQ asks users directly: “Overall, how difficult or easy was it to perform this task? Sensitive to changes.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218