Mind the Product

MARCH 28, 2019

While user research should always be a part of the product development process, there are a couple of options when it comes to the level of investment companies make in testing and research: moderated or unmoderated user research. Over 85% of Usability Issues Identified With a Moderated Usability Study. Preparation. Recruiting.

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User Testing Product Research Customer Experience Customer Feedback 186

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. It might not be intuitive, but extra UX effort here can actually make the machine learning effort much more likely to deliver good results.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

OCTOBER 10, 2019

UX designer are creating worlds, and people live in those worlds. I am someone who started as a librarian and then became an information architect and then became a UX person and then became a publisher and then became a conference producer and podcaster. ” Jonathon: You mentioned earlier that good UX humanizes technology.

Research Software 168

Research Software UX Reporting Tools Analytic Tools 168

UX Planet

JULY 11, 2024

As a UX recruiter and team manager, I will reviewing a Google Course case study from Kevin, a self-taught UX designer based in Illinois. He decided to enroll in the Google UX Design Certificate Program in hopes of enhancing the limited amount of UX knowledge he already had. Let’s get into it.

Technical Review 80

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Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. Then Marco Pretorius joined the company as Head of UX. But there was still more they could be doing.

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Product Research User Testing Customer Experience Research Software 237

Product Talk

APRIL 8, 2020

The members of our team are Mina Kasherova , Senior Product Manager, Raya Raycheva , Senior User Researcher, Rosie Kipling , Insight Analyst, Fernando Leite , Senior UX Designer, and Giulio Ambrogi , Front-End Developer & Tech Lead. Please give us a quick overview of Simply Business. Tweet This.

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Product Research User Testing Research Software Data Visualization 289

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

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User Testing Product Research Research Software Data Visualization 75

Intercom, Inc.

FEBRUARY 16, 2021

That’s ok, let’s test this hypothesis. It may seem like an oxymoron, but taking the time to regularly study the building blocks of visual design – like buttons, objects, and the myriad uses of Gestalt principles in layouts – will save you time in the long run. “Your mind is like a collection of LEGO bricks. Not convinced?

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User Testing Feedback Software Research Software Customer Experience 283

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well.

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UX Planet

JUNE 12, 2024

Today, I will visually take you through how recruiters evaluate a portfolio case study. This a portfolio review of Bre Huang’s case study titled Uber Scooters Platform. I chose this case study because despite being an entry level project, it is presented really well. Conclusion: I would bring in Bre for a UX design interview.

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UX User Testing Feedback Software Customer Feedback 52

UX Studio

JUNE 27, 2024

Research helps answer tough questions, so knowing when and how to use UX research vs market research methods is crucial. What characteristics define market research vs UX research? How can you combine market research and UX research? UX Research vs Market Research Differences Not all research works the same.

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User Testing Product Research Market Research Research Software 78

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

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Feedback Software Analytic Tools Research Software Data Visualization 93

UX Studio

OCTOBER 4, 2022

But there is a silver lining: you can find new and exciting fields, such as UX research, where you will be considered as a great candidate for a UX researcher position. You can start the transition into the world of UX with easy and affordable steps, and if you found it exciting you can invest more into your career change.

Research Software 84

Research Software UX Reporting Tools Feedback Software 84

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. You’ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product’s usability, and more.

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User Testing Books Product Research Testing 70

Product Talk

MAY 4, 2022

The UX research team also pulls recordings into Tetra Insights , a research analysis and repository tool. Leveraging low-fidelity mockups helps them understand if participants can grasp new concepts or easily discover new parts of the UX, whereas high-fidelity prototypes enable them to test full user flows and information architecture.

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Research Software Feedback Software Product Research Data Visualization 234

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Bring together UX, product, analytics, optimisation, and marketing teams and talk about the roadmap.

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User Testing Product Research Research Software UX 121

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. What does user testing do? User research vs usability testing.

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User Testing Product Research Customer Feedback Research Software 113

Userpilot

JANUARY 9, 2024

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 87

Research Software Feedback Software Analytic Tools User Testing 87

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 126

User Testing Product Research Data Visualization Customer Feedback 126

Userzoom

MAY 20, 2020

offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. Director, Research Partner, discusses the skills you need to successfully design and conduct remote research studies. 5) Test your study extensively.

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User Testing Research Software Customer Feedback Technical Review 120

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. The terms ‘usability testing’ and ‘user testing’ are often used interchangeably. Ok, that’s great for UX theory nerds.

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User Testing Product Research Reporting Tools Testing 60

Product Talk

FEBRUARY 14, 2024

To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards. For example, in a field test with users, they saw that there was some confusion with icons in their product.

Analytic Tools 263

Analytic Tools Research Software Product Research User Testing 263

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 76

Product Research User Testing Research Software Data Visualization 76

UX Planet

SEPTEMBER 16, 2024

Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Lean UX is a different way of approaching UX design. Let’s get into it… What is Lean UX?

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User Testing Product Research UX Research Software 70

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

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Data Visualization User Testing Research Software Product Research 70

UX Planet

AUGUST 14, 2024

In this post, I’ve collected new free courses that will help you improve your UX design skills. You’ll find something worth studying to enhance your skills or learn a new trade. link] Intro to UI/UX design Photo by NordWood Themes on Unsplash Intro to UI/UX design is a free course for beginners in English and French.

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UX User Testing Certifications Research Software 69

UserVoice

APRIL 4, 2017

When it comes to studying user-experience and their interactions with your product, UserTesting comes highly recommended due to its robust set of usability-testing functions. For A/B testing, Optimizely is a popular option that enables product managers to float product and UX trial balloons to segments of their user bases.

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Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. In this article, we aim to introduce you to seven such quintessential UX design laws.

Data Visualization 70

Data Visualization UX Research Software Feedback Software 70

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. UX for Beginners: A Crash Course in 100 Short Lessons by Joel Marsh Don't be fooled by the bite-sized lessons—this book packs a punch.

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User Testing Books Customer Experience Customer Feedback 79

The Product Coalition

NOVEMBER 14, 2023

They have a strong command of UX and visual design, can run user interviews, help us discover what to build, and create designs when requirements are still in motion. This means that we have an extremely high visual design and UX bar when looking at portfolios, so I index heavily on portfolios. Credit to [link] Example 2.

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Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. User research includes several techniques, such as surveys, interviews, focus groups, and usability testing.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Performing usability tests at different phases of your design process to help you identify and fix design problems.

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User Testing Customer Feedback Customer Experience UX 81

Userpilot

MARCH 27, 2023

The Solution: Userpilot onboarding flow with a Driven Action After testing Userpilot , Arjoon decided to build the first onboarding flow. Appcues , but I found Userpilot the most user-friendly when building the flow. I could actually build the flows myslelf, without anybody ’s help.”

Analytic Tools 83

Analytic Tools Research Software User Testing Data Visualization 83

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. Case in point: a study Nir cites comparing Google and Bing. Third-party studies have taken the search results from Google and Bing and stripped out the branding so that people in the study couldn’t see which was which.

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