The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Are they keen to test it out?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mind the Product

FEBRUARY 14, 2020

While we might think of all debt as bad, Janna says this isn’t the case. What’s not fine, Janna says, is when tech debt is accrued without intention; because this happens when there isn’t a shared understanding of how the product will be built, and tech debt usually arises outside the control of the tech team.

Weak Development Team 204

Weak Development Team Customer Experience User Testing Roadmap 204

Mind the Product

JULY 12, 2017

Prioritisation is a necessary evil of every product development lifecycle. Prioritisation is one of the most critical aspects of product development. Unfortunately this isn’t always the case – we’ve all come across poor decision-making in organisations. Poor Prioritisation. However, it doesn’t have to be this way.

Weak Development Team 181

Weak Development Team Data Visualization Customer Experience User Testing 181

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 178

User Testing Weak Development Team Customer Experience Airlines 178

Intercom, Inc.

JANUARY 19, 2021

A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. There is a somewhat legendary startup mantra, initially popularized by Facebook, that says you must “ move fast and break things ” when trying to scale a product. Here’s a simple framework for managing it. Moving fast makes you slow.

Framework 272

Framework Customer Experience Systems Review User Testing 272

The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. We’ll explore how you can test and research ideas for your product, service, or business model. The result of idea validation is to develop a feasible prototype or MVP?—?both New ideas are exciting. Can it be done?

User Testing 162

User Testing Product Research Research Software Feedback Software 162

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Ethical frameworks for product development. * The Black Mirror Test.

Product Research 137

Product Research User Testing Testing Customer Experience 137

The Product Coalition

MAY 26, 2021

AI technology in education develops your learning method properly. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods. We have previously explained how automating organizational businesses can lower down the activity of the office team.

Artificial Inteligence 197

Artificial Inteligence Education Reporting Tools Feedback Software 197

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. Here I’ll discuss how.

Weak Development Team 139

Weak Development Team User Testing Customer Communications B2B 139

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. yeah, don’t forget to develop a version for drivers.

Reporting Tools 168

Reporting Tools Weak Development Team Development Technical Review 168

Mind the Product

APRIL 13, 2020

Christina Wodtke’s path to her current standing as an established authority on the attributes of high-performing teams and the use of OKRs has been a roundabout one. She’s also due to deliver a workshop on how to design product teams with intention at MTP Engage Hamburg. So what about high-performing teams? And I loved it. ”.

Technical Review 219

Technical Review Weak Development Team Travel Product Research 219

Mind the Product

JANUARY 24, 2019

MVP is a phrase that startup people love to throw around. 15 years ago we founded a product development studio, Mint Digital, and we’ve launched at least 100 MVPs since then. Then we met a man who had developed the technology to personalise marshmallows. This concept split the team. Looking back, this was a bad MVP.

User Testing 188

User Testing Weak Development Team Customer Experience CTO 188

Lenny Rachitsky

MARCH 5, 2024

It’s free, available to everyone, and if you can pull off a great launch, Product Hunt can change your startup’s growth trajectory. However, the little-known truth is that of the thousands of startup founders who try their hand at Product Hunt each week, very few see any impact. One name kept coming up: Leo Bosuener.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? Adam: What are some of those early A/B tests that stick with you most?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. ” Michelle: I know.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. Define your ideal customer profile.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for. This normally takes some automation of testing and a suite of DevOps improvements, and this is where a lot of businesses stop. This takes time to learn.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Mind the Product

MARCH 20, 2018

And yet if you look at what you typically read on Medium and other startup-savvy publications, you’ll mostly read about launching products and optimising for growth. They get better at using it, and develop needs for more advanced usage. They gave prolific feedback and built relationships with our team.

Strategy 170

Strategy User Testing Product Research Weak Development Team 170

Mind the Product

SEPTEMBER 20, 2017

Three mindsets of product development. Design Thinking is how we explore and solve problems; Lean is our framework for testing our beliefs and learning our way to the right outcomes; and Agile is how we adapt to changing conditions with software. The good and bad of goal-based measurements. Purpose, Alignment, and Autonomy. “Be

Agile 196

Agile Research Software Feedback Software Product Research 196

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Questions such as “Why isn’t this live yet?”

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world.

Product Research 314

Product Research User Testing Research Software Analytic Tools 314

Intercom, Inc.

FEBRUARY 20, 2020

His book, Why Are We Yelling: The Art of Productive Disagreement , takes some of these learnings and distills them into an actionable guidebook for “how to turn arguments into a productive and enjoyable dialog rather than a bad-natured confrontation.”. I had my own startup after Amazon for a few years. Short on time?

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. It’s from another team, so you can be completely honest with me. However, not all methods are equally effective when deciding what is valuable. Your Skills Resume: Can you Identify Profit? My name is Jacob.

User Testing 145

User Testing Product Research Customer Experience Weak Development Team 145

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Test your assumptions, always. On a bad day, a lot more of it got thrown away. Focus on outcomes over output.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 120

Customer Experience Weak Development Team User Testing Customer Feedback 120

Mind the Product

APRIL 3, 2019

Often I see interesting ideas that come from user research failing A/B testing because they’re not given enough time to iterate and improve on those designs over six months before they’re on parity or better than the existing stuff. Troubleshooting a poor product launch. Troubleshooting a poor product launch.

Customer Experience 139

Customer Experience Product Research User Testing Entertainment 139

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Outbound 183

Outbound Technical Advisors Weak Development Team Startups 183

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

ProductPlan

AUGUST 4, 2020

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. And what it’s not.

Weak Development Team 126

Weak Development Team Product Research User Testing Differentiation 126

Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?

Weak Development Team 223

Weak Development Team User Testing Customer Feedback Customer Experience 223

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. We pioneered an embeddable widget, and everything was very test-driven at a time when others just weren’t doing anything similar.

Onboarding KPIs 196

Onboarding KPIs User Testing Customer Experience Weak Development Team 196

The Product Coalition

OCTOBER 13, 2022

Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum. Poor questions yield little value. ?? Time goes by, runway decreases.

User Testing 137

User Testing Books Product Marketing Marketing 137

Intercom, Inc.

AUGUST 17, 2018

Last year, we decided to test a new, more personalized landing page strategy for our Google AdWords campaigns. We tested this strategy with our live chat solution, and in the past year have seen significant improvement throughout our marketing funnel. Step 1: Prioritize the opportunities you want to test.

User Testing 136

User Testing Data Visualization Advertising Weak Development Team 136