Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Split

JULY 13, 2023

The need for efficient and effective software development methodologies has never been more paramount. Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Then, they write the minimum amount of code needed to pass the test.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Roman Pichler

SEPTEMBER 11, 2023

This aligns everyone and ensures that the various deliverables and outputs—for instance, the source code, the end-user documentation, the marketing collateral, and the training materials—fit together. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Intercom, Inc.

DECEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: By pushing the scale and training these models with more and more data, these bots started exhibiting qualitative changes like learning abstract concepts without supervised learning. General purpose transformer or something like that [ Generative Pre-Trained Transformer ].

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.*  But fixing what’s broken still belongs to whoever broke it. [2]

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Roman Pichler

JULY 20, 2016

If your goal is to acquire customers, for example, then ask yourself how many new customers should be acquired; or if your goal is to reduce technical debt, determine how much of the bad code should be removed or rewritten. 10 Regularly Review and Adjust the Roadmap. Carry out this exercise together with the development team.

Roadmap 361

Roadmap Agile Technical Review Weak Development Team 361

Userpilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. In contrast, other similar tools typically focus on one specific area of the digital adoption process, whether its user onboarding, product analytics, or employee training. According to user review platforms, their plans start at $7,000/year.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JUNE 23, 2021

You can’t build software without encountering incidents – from critical bugs to full-blown outages, dealing with incidents are an inevitable part of the process. As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. Ask five key questions.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Alchemer Mobile

NOVEMBER 22, 2024

Our platform empowers you to deepen relationships and connect with customers wherever they are in their journey. Pain Point #2: Steep learning curve Many platforms promise powerful features but are so complex that they require extensive training and technical expertise.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. If you sell software today, there’s a 99.9% Start early. How does that feel? Liam: The whole area is a new space.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mind the Product

MARCH 3, 2020

He joined us to chat about how to approach training (for yourself and for others), how to quantify the value you get, and how to focus on the right things. He joined us to chat about how to approach training (for yourself and for others), how to quantify the value you get, and how to focus on the right things. Talk to us. Tweet at us!

Product Research 206

Product Research Feedback Software Technical Review Entertainment 206

Roman Pichler

FEBRUARY 9, 2022

This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. Meetings : Prepare and facilitate meetings.

Reporting Tools 355

Reporting Tools Weak Development Team Feedback Software Product Research 355

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries.

Agile 192

Agile Startups Technical Review Software Review 192

Intercom, Inc.

MARCH 31, 2020

Many medical offices and hospitals are extremely crowded due to COVID-19. Their software even comes pre-loaded with the information doctors need on COVID-19. They are also offering doctors free use of its platform and free teleconsultation training.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

UX Planet

JANUARY 18, 2025

Could you share the written offer so I can begin reviewing and planning? Get legal advice: Dont sign restrictive terms without a lawyers review. Absence of Benefits or Resources Why its a problem: No benefits could mean out-of-pocket costs for healthcare, training, or essential design toolsexpenses that add upfast.

Reporting Tools 111

Reporting Tools Research Software Data Visualization Systems Review 111

UX Planet

NOVEMBER 13, 2024

Go to the Billing page, select Try Pro for free, copy your referral code, and share it with your network. Once five people sign up with your link, you’ll get a promo code for free access to Uizard Pro for one month. Once you’re done, click ‘Start Training” at the top right-hand corner.

Research Software 105

Research Software Feedback Software Data Visualization UX 105

The Product Guy

NOVEMBER 15, 2019

In many cases the amount of time spent resolving an issue (by support, development, account management, training and even, sometimes, the CEO) seems far in excess of the time it would have taken to design & build the software correctly in the first place. The testing revealed that the tool had significant usability issues.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Product Innovation Educators

APRIL 26, 2021

They have trained and certified over a million people and provide a vast community for Agile practitioners to interact. . We’re a certifying body and training organization with trainers in every country and about 1.38 28:54] Where is Scrum used other than for software projects? million certifications.

Reporting Tools 204

Reporting Tools Feedback Software Technical Review Agile 204

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. This doesn’t require any coding unless you want detailed customization to match your UI.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. Delve deeper into trends to understand if changes in metrics are due to team performance or if they’re reflective of broader issues or product improvements. No problem.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. How are you going to turn that cash into code? And how can I then turn that code back into cash? “Building software isn’t a home run type endeavor.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. If you haven’t communicated and trained your team on it, it doesn’t work. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset.

Software Review 125

Software Review Product Research Onboarding KPIs Government 125

The Product Coalition

DECEMBER 20, 2021

I was assigned to organize training for a small group of manual testers so that the best of them could turn into QA Automation. Well, I’d never worked with testers or rather I’d never taught testers how to code. The main task of QA Automation specialists is to check someone else’s code with their own.

Engineering 148

Engineering Software Review Reporting Tools Data Visualization 148

Mind the Product

APRIL 28, 2020

Sharon Bowman’s book , Training from the Back of the Room! Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!)

Product Research 185

Product Research Feedback Software Technical Review Entertainment 185

Roman Pichler

APRIL 7, 2025

TrainerRoad is an indoor cycling app that offers personalised training plans. Its TrainNow feature suggests a workout for users who do not follow a structured plan but want to train whenever they feel like it and still get the right workout recommendation. [4] Fourth, do you systematically review the product strategy?

Product Strategy 156

Product Strategy User Testing Data Visualization Strategy 156

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. e) Every new Sprint Retrospective should start with reviewing the status of the action items decided upon during the previous Sprint Retrospective. and act appropriately in due course.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167