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(I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.* But fixing what’s broken still belongs to whoever broke it. [2]
Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer trainingsoftware: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Multimedia content support.
Through the series of tweets, he argued that as cloud and SaaS technology business models become mainstream, the notions of “pre-sales” and “post-sales” have become antiquated: “However, with the shift to bottom-up, this role is changing. What does a leader of Customer Success, Professional Services, Support, Training, etc.
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