Intercom, Inc.

FEBRUARY 26, 2018

Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. Young startups go out of business regularly and their security and reliability is often worse than more mature companies. ” At Intercom, we build a SaaS solution for our customers, but we don’t consider ourselves a software company.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. a product leader.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. How to make sure that such software products are truly universal? Non-transparent system response Imagine a case: after starting an operation, the system stops responding. And here’s when UX testing steps in.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Software Engineering jobs are among the most in-demand and highest-paying jobs on the labor market today. Bureau of Labor Statistics projects that software engineering jobs will grow by 22% in this next decade. Here is our list of the top 30 software engineering interview questions you will likely experience.

Software Engineering 52

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PMLesson's Ace the PM Interview

JUNE 26, 2020

There’s nothing to be nervous about once you’re confident in your skills and knowledgeable about the normal software engineering interview questions. This article will start by talking a little about the procedure of most software engineering interviews. For years, he used his off-time to learn about software engineering.

Software Engineering 52

Software Engineering Feedback Software Software Review Engineering 52

Sachin Rekhi

JUNE 1, 2017

So I convinced a local telecom, PaeTec Communications, which I knew had software engineers, to let me do a 2 week shadowing in my junior year in high school, where I literally just sat next to various technical folks all day throughout the company, observed, and helped out where I could.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. Due to his exemplary work, Debashish received his final offer just before his final presentation.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. Based on what she learned from this exercise, Lisa designed the weekly check-ins to cover all the information that engineers said they care about most.

Product Research 259

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability.

Software Review 98

Software Review Software Developers Software Development Systems Review 98

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 70

Feedback Software Systems Review CTO Coach Data Visualization 70

PMLesson's Ace the PM Interview

MARCH 10, 2020

Building your first software engineering resume might seem overwhelming, but don’t worry. Here at Exponent we’ve reviewed thousands of tech resumes to bring you a surefire set of best practices. Here's an example software engineering resume from our co-founder Jacob: Read on to learn how you can do the same.

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 108

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PMLesson's Ace the PM Interview

DECEMBER 20, 2021

A Code Review, also sometimes called a "Peer Code Review," is the software engineering process that involves developers looking over code for mistakes or other problems. In many instances, code reviews involve many different developers working together. How does this relate to software engineering interviews?

Software Review 52

Software Review Systems Review Software Engineering Engineering 52

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

Lenny Rachitsky

FEBRUARY 22, 2024

Netflix does not have a structured performance review system; instead it relies on ongoing conversations and the annual 360 feedback process. Operating a company with informal performance reviews and limited planning processes requires competent, driven, and trustworthy individuals.

CTO 116

CTO Feedback Software Analytic Tools Technical Review 116

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-80s, many of the software engineering jobs were for special-purpose machines or applications. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

The Product Coalition

MAY 18, 2022

So it will be our best choice if we want to define problems, vulnerabilities, and errors in the earlier stages of the software development life cycle. In the early phases of custom software development, problems and errors are often simple and easy to solve. Ask yourself what can go wrong? Ask how we can make problems solved easier?

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Reporting Tools Software Developers Software Development Feedback Software 126

Mind the Product

APRIL 5, 2018

In this ProductTank San Francisco talk Alex Miller, one-time software engineer in the content understanding team at Yelp, gives us a case study of using machine learning (specifically deep learning) to provide a ranking system that surfaces the most beautiful photos of a business to the top of their page. Basic Photo Ranking.

Artificial Inteligence 101

Artificial Inteligence Feedback Software Systems Review Software Review 101

Product Talk

DECEMBER 7, 2022

If you work on software that your internal colleagues use (e.g. call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Most people will resist simply due to a fear of the unknown. It depends.

User Testing 235

User Testing Reporting Tools Customer Experience User Friction 235

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

The Product Coalition

OCTOBER 3, 2020

The biggest hurdle to this trend would however be the well conditioned bosses and chiefs in the factory-system hierarchy, who will find the WFH option as counter-intuitive or even as grossly over-celebrated. Everything is timed, gamed into a system, which is then ‘modeled’ and ‘frameworked’ into dictums.

Customer Experience 149

Customer Experience Systems Review Technical Review User Testing 149

PMLesson's Ace the PM Interview

OCTOBER 4, 2021

System design is a critical tech interview for many different roles - from software engineers (SWE) to technical program managers (TPM) to engineering managers (EMs) and even product managers. As we mentioned, we wouldn't blame you for feeling intimidating before coming into a system design interview.

Systems Review 52

Systems Review Technical Review Data Visualization User Testing 52

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? We wrote this article to guide you.

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

The Product Coalition

JULY 8, 2020

Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost. Another appealing reason to hire a Vietnamese software development team is the quality of services. It has motivated them to invest more in education.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

TechEmpower - Product Management

SEPTEMBER 25, 2023

If you're grappling with this issue, identifying the specific cause can be difficult, especially if you don’t have a software background. This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak.

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Weak Development Team Software Review Development Technical Review 104

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. Why Care About Software Architecture? It’s important to take your medicine of system design. It’s why Agile works so well!

Software Review 98

Software Review Systems Review Data Visualization Document 98

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Split

MARCH 30, 2023

Feature toggles—or feature flags or flippers—are a powerful tool software engineers use to enable and disable certain features within a codebase. This allows changes in the system to be tested with minimal risk of disruption or downtime. – Cost savings by reducing the time spent on manual testing and debugging processes.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

The Product Coalition

APRIL 17, 2023

Online reviews Another critical source of user experience information is online reviews. For example, online reviews have helped us understand that one of the primary jobs to be done for our customers is getting feedback in one place. How we collect feedback from online reviews: We use Savio’s Chrome extension.

User Testing 126

User Testing Customer Feedback Feedback Software Analytic Tools 126

Intercom, Inc.

APRIL 22, 2021

With his latest book, Staff Engineer , Will is hoping to answer all of these questions. In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

PMLesson's Ace the PM Interview

MAY 6, 2022

Security engineering interviews are some of the toughest in the tech industry. As a security engineer, your job is all about reducing risk for technical products by thwarting malicious behavior. What sort of anomalies would you look for to identify a compromised system? man-in-the-middle)? General conceptual questions (e.g.

Engineering 52

Engineering Software Review Technical Review Research Software 52

ProductPlan

APRIL 4, 2019

But before we dissect this pivotal moment in Google’s history and how Pichai used it to propel Google into completely new markets—and himself up the corporate ladder—let’s step back and review how he even got to that position. Life before Google.

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Technical Review Systems Review Software Review Customer Experience 96

Intercom, Inc.

OCTOBER 19, 2018

The software engineering industry often onboards new hires through short-term programs designed to familiarize engineers with the company’s code base and best practices in order to set them up for success in their role. Our systems engineers quickly developed a script to fix this, but this was only a cupcake solution.

Engineering 106

Engineering Technical Review Software Review Systems Review 106