UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

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Feedback Software Research Software Analytic Tools Data Visualization 88

Userpilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Alchemer Mobile

MAY 19, 2021

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

NOVEMBER 10, 2022

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Rightpoint.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

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User Testing Product Research Reporting Tools Testing 75

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Novel users don’t always grasp a full idea regarding what instruments best fit the process of trading diverse stocks.

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Weak Development Team UX User Testing Technical Review 184

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

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Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

JANUARY 27, 2024

Software necessitates hardware, and the expanding scope of software drives an ever-increasing dependence on physical computing, storage, and networking resources, contributing to a carbon footprint. An application supporting complex tasks or serving numerous users inevitably demands more computing resources, increasing power usage.

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Analytic Tools Research Software Reporting Tools Software Developers 153

The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. Hence resources can be shared effectively.

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User Testing Product Research Testing Software Review 158

UX Planet

DECEMBER 18, 2023

In the ever-evolving landscape of digital experiences, mastering UI/UX design is no longer just a skill — it’s a strategic advantage. Best Resources : Check out the following resources for learning new design skills. Since it’s Sketch’s blog, you can expect that all resources will interweave the Sketch platform to teach.

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Certifications Software Review Customer Experience UX 98

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe features overview + reviews. With WalkMe you can create sophisticated user guides and walkthroughs. In-app/product communication with users.

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Analytic Tools Reporting Tools Software Review Technical Review 98

UX Planet

MARCH 29, 2025

Conversely, positive experiences encourage repeat visits and foster lasting relationships. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception.

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Feedback Software UX Weak Development Team Research Software 64

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Sometimes, keeping track of all of these resources becomes a nightmare. Sometimes, keeping track of all of these resources becomes a nightmare. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Reveal

FEBRUARY 20, 2025

They track everything from user behavior to system performance. Many dashboard libraries require developers to spend a significant amount of resources to make sure the analytics features are both functional and performant. This is because dashboards are data-heavy due to their large datasetsi.e.,

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Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Mixpanel

FEBRUARY 10, 2021

Common examples that fall within this category include: Latency: The delay between a user’s action and the application’s response. Initial load time: The time it takes for the page to appear to the user. Uptime: How long or how reliably a system has been running. Help docs usage: How users engage with help resources.

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Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

AUGUST 30, 2024

TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. WalkMe’s customer behavior analytics suite includes tools for user journey and guidance engagement analysis.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

MARCH 30, 2025

You can get these insights through open-ended survey questions or by monitoring app store reviews and social media sentiment. These free-form customer comments can reveal challenges in the user journey that you hadn’t even considered. To begin, segment users based on demographics, behavior, and preferences.

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Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. Personalized end-user support. Resource centers. Help Scout.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

AUGUST 19, 2019

From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer? Integrity classifiers allow to flag harmful or malicious user-generated content.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

FEBRUARY 24, 2023

with a code base that can be used across multiple operating systems, browsers, and devices (desktop, mobile, tablet) on one computer. As a user, you are entirely in control of what content people can see so that you can provide a greater level of customer service. billion in 2020 to $5.8 billion by 2023.

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Reporting Tools Data Visualization Software Review Technical Review 141

eG Innovations

MARCH 26, 2021

In this blog post, we will look at five key capabilities that VMware Horizon administrators need in their monitoring tools to enable them to monitor, diagnose, fix, and operate their VMware Horizon deployments: 1 Monitoring the User Experience of VMware Horizon Users. Monitoring the User Experience of VMware Horizon Users.

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Reporting Tools Analytic Tools Data Visualization Software Review 105

Mind the Product

NOVEMBER 12, 2018

If you’re looking to scale internationally then you should dedicate time and resources to localization quality. Localization has always been a big part of Canva’s growth strategy, so we’ve got a few systems in place that make sure we have it front of mind from the start: Product Design. That’s a little sad, don’t you think?

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Research Software User Testing Software Review Product Research 172

NextBigWhat

AUGUST 4, 2020

Design in high fidelity using the design system, take care of the edge cases, the unhappy flows and conduct usability testing on the prototype. When designing in high-fidelity, consider the first time user experience, empty states, nth time UX, and any issues that might come in due to technical constraints.

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Framework User Testing Technical Review Feedback Software 111

Intercom, Inc.

DECEMBER 12, 2018

We’ve held close to 100 webinars with Zoom and the user experience for the business (it hooks into your CRM very nicely) and for participants (the video quality is unparalleled) is next level. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Examples of post-purchase touchpoints include thank you and welcome emails, upsell and cross-sell messages, onboarding flows , self-service resources, and new feature announcements.

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Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

APRIL 21, 2024

Free up support staff to focus on more complex issues by also adding self-service resources. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Book a demo to learn more. Why is in-app support important?

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Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

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Analytic Tools Feedback Software Customer Experience User Testing 52

Modus Create

MARCH 14, 2023

By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. The project, titled How to Travel Better , used the latest web technologies to create an interactive user experience. These systems rely on natural language processing algorithms to take orders.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. UserGuiding Ease of use Resource center Basic targeting Small to mid-sized SaaS 4.7

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Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

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Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. Process pain points Process pain points arise from inefficiencies within your company’s systems. Poor value proposition.

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User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JANUARY 20, 2025

Negative user experience = lost customers Users get frustrated when they encounter functional bugs like a payment system failure, a broken feature, or a poorly functioning app. Increased Development and Support Costs Bugs drain your resources and your teams' mental peace.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. TL;DR This is a professional who focuses on creating intuitive and engaging product interfaces that enhance user experiences.

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Data Visualization Analytic Tools Research Software Feedback Software 52

ProductPlan

NOVEMBER 10, 2020

Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. But the company is also selling the market a different type of product: a high-quality online shopping experience. The overall user experience of an eCommerce website or app consists of many technological components.

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

Userpilot

JUNE 4, 2024

TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Ready to create engaging user experiences for your SaaS?

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Data Visualization Feedback Software Research Software Analytic Tools 104

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Categorization & Tags: Organizing content with clear categories and tags enhances discoverability and user experience. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

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Reporting Tools Magazine Software Review Customer Experience 57