Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Security : Does the code expose the system to a cyber attack?

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. They’ve spent hours reading customer reviews, checking out your pricing options and researching competitors.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 133

Technical Review Analytic Tools Software Review User Testing 133

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Check out our resource library for free guides to an array of popular app marketing metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Companies already use this tech novelty for authentication and expediting transactions.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Data vs Intuition.

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Give them extra resources. The resources you send should be relevant to what your customer was chatting about, or a natural “next step” in the process of supporting them.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Coalition

JANUARY 27, 2024

Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. Software necessitates hardware, and the expanding scope of software drives an ever-increasing dependence on physical computing, storage, and networking resources, contributing to a carbon footprint.

Analytic Tools 136

Analytic Tools Research Software Reporting Tools Software Review 136

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. Reputable resources to check out for more information: The Stanford NLP group: [link].

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Product Talk

SEPTEMBER 1, 2021

If your leaders don’t agree with your outcome, you’ll be fighting an uphill battle when it comes to getting more resources. While Human API is a discovery-friendly company, the tech lead and designer hadn’t done this type of discovery work before. Continuous discovery is more of a journey than a destination. Tweet This. Tweet This.

Product Research 256

Product Research User Testing Technical Review Data Visualization 256

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 81

Systems Review Software Review Technical Review Healthcare 81

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Note, the list doesn’t include checklists or the resource center functionality. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. But does the free plan live up to the expectations?

Data Visualization 82

Data Visualization Software Review Analytic Tools Feedback Software 82

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

SEPTEMBER 29, 2023

For instance, think of the tech giant, Microsoft. A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. Role dysfunction isn’t just a sophisticated term.

Technical Review 128

Technical Review Systems Review Document Article 128

Mind the Product

AUGUST 23, 2019

The product is simply a resource in service of the business model. Looking at strategy from this view can be useful to understand the bigger context, but it is typically built on a system of assumptions that may not be realistic. Technical, regulatory, and patents. A Better way. What is viability? What is feasibility?

Technical Review 161

Technical Review Feedback Software User Testing Systems Review 161

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

The Product Coalition

DECEMBER 8, 2020

There is a substantial amount of knowledge available on overcoming the technical hurdles?—?desirability, The systems, people and processes at play that make these enormous feats of achievement possible have a way of wrapping their tentacles around new product ventures then slowing them down, impairing them and, sometimes, killing them off.

Development Team Review 149

Development Team Review Technical Review Systems Review Software Review 149

Userpilot

AUGUST 30, 2024

TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI.

Data Visualization 80

Data Visualization Analytic Tools Reporting Tools Feedback Software 80

The Product Coalition

APRIL 18, 2021

Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. Considering all factors, no technology can deliver expected results without testing and evaluation in a focused environment bringing together the related factors.

User Testing 150

User Testing Product Research Testing Software Review 150

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

MARCH 18, 2022

Blockchain is a decentralized technology that works as a distributed ledger to power transactions. The ability of a computer system to handle an increasing volume of work is referred to as scalability (e.g., Blockchain does not make significant measures to modify the system to deal with expanding demand, data, and resources (e.g.,

Technical Review 143

Technical Review Systems Review Reference Technology 143

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 84

Analytic Tools Feedback Software Systems Review Data Visualization 84

The Product Coalition

JANUARY 17, 2021

Later it helps the business, or the individual identifies potential threats to their system. It would help if you had a Bachelor’s degree in Science, Technology, Engineering, Computer applications, Information Technology, or Computer Science. Ethical hacking gains unauthorized access to data on computers.

Reporting Tools 128

Reporting Tools Research Software Technical Review Software Review 128

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

The Product Coalition

FEBRUARY 1, 2021

At its most basic level, sound management of product bugs will help avoid fire-fighting and restore sanity to your team-a baseline for developing and delivering tech products. Are systems in place for automation (e.g. But it doesn’t need to be this way. This might seem a bit odd? Are budgets set aside for quality improvement?

Software Review 112

Software Review Reporting Tools User Testing Systems Review 112

Johanna Rothman

MARCH 8, 2021

It's time for performance reviews. The performance review problem helps them realize the source of this disconnect: How can we focus on aperson's solo contributions to the work when we want to encourage and retain collaboration? That disconnect occurs when managers, HR, everyone focuses on resource efficiency, not flow efficiency.

Agile 132

Agile Software Review Systems Review Technical Review 132

Sachin Rekhi

APRIL 12, 2020

A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Cornered resource. Toyota is probably the most famous example of exhibiting process power by developing its now renowned Toyota Production System.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

NOVEMBER 19, 2020

He doesn’t have a technical background and currently works in a different domain. But, if one is systemic and patient in their search, making a successful switch is very achievable. He’s become passionate about technology and wants to make a career switch. It shouldn’t be a prerequisite for product management jobs either.

Technical Review 156

Technical Review Product Management Product Manager Research Software 156

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Maintaining templates, guidelines, how-to references and resources. Set up a product manager/sales buddy system that allows product managers to get invited to live customer calls a few times per month. What Product Managers do.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188