The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Intercom, Inc.

OCTOBER 31, 2019

When you become a manager, you need to be more deliberate about how you spend your time – after all, you will suddenly have way more tasks on your plate, including overseeing your reports, engaging with company strategy and helping craft the product roadmap. When should you write code? Code reviewing pull requests.

Software Review 167

Software Review Engineering Technical Review Management 167

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Split

JULY 13, 2023

The need for efficient and effective software development methodologies has never been more paramount. Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Then, they write the minimum amount of code needed to pass the test.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% of the gross domestic product.”

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. Let’s say in this case, the digital product is a report. When a stakeholder requests a report, whether they tell you this or not, they made the request so they can get something done. Understand the business problem.

Data Visualization 124

Data Visualization Reporting Tools Systems Review Software Review 124

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Research Software 85

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.* Bug fixers work in the same codeline as core engineers.  We

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

AUGUST 11, 2021

Production is the only place where your code, infrastructure, and customers come together to represent objective reality. It’s only in production that you can truly validate the performance and correctness of your code, and learn how your customers use your product. But, as always, with great power comes great responsibility.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. This allows engineers to observe production without the need to write any additional code. .

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Roman Pichler

SEPTEMBER 11, 2023

Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Alchemer Mobile

FEBRUARY 2, 2021

IDENTIFY INFLUENCERS AND REPORTERS. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Are there any bloggers or journalists whose names keep coming up?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Intercom, Inc.

JANUARY 5, 2022

Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 30, 2024

Its features include funnel analysis , session recordings, AI-powered predictive analytics , and custom reports. The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. WalkMe’s pricing is available upon request, with reports suggesting it starts from $9,000 per year.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. Three areas of focus.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? Best session replay software shortlist Userpilot – Best for product and marketing teams – Price starts at $249/month (free trial available). This article aims to simplify the decision-making process. G2 rating: 4.5/5

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Userpilot

OCTOBER 27, 2023

We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report. How do I create a user cohort report in Mixpanel? Mixpanel retention report.

Data Visualization 85

Data Visualization Technical Review Analytic Tools Software Review 85

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers, backed by data from our 2020 Mobile Engagement Benchmark Report.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 134

Reporting Tools Software Development Software Developers Feedback Software 134

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. Choose communication channels, reporting plans, etc.

Feedback Software 141

Feedback Software Reporting Tools Software Development Software Developers 141

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” In the case of software, the dilemma becomes increasingly difficult as most enterprise companies have the resources and talent in-house to build the software. One-tap registration with Facebook), you’re already using third-party software.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” In the case of software, the dilemma becomes increasingly difficult as most enterprise companies have the resources and talent in-house to build the software. One-tap registration with Facebook), you’re already using third-party software.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Product Management Unpacked

MAY 13, 2020

Beyond his personal career success, McElroy’s ideas have also had a profound influence on the development of products and technologies that were unimaginable on 5/13/31 when his memo was pulled from the manual typewriter it was written on. Today, product management has evolved into one of the most critical roles in software organizations.

Reporting Tools 173

Reporting Tools Research Software User Testing Technical Review 173

Intercom, Inc.

JUNE 3, 2021

There’s no use in taking a few months to build an epic 40-page report on the next move when the idea is to be fast and agile. There have been two seminal memos that have, in a sense, rocked the tech industry. How are you going to turn that cash into code? And how can I then turn that code back into cash? Hello Paul.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

Intercom, Inc.

NOVEMBER 13, 2019

Recently our internal tech support team found themselves in this situation while providing support to our 650-person team spread across five offices and timezones. Our tech support team’s Custom Bot. Our tech support specialists have all the details they need the minute they pick up the conversation. . Painful, right?

Technical Review 143

Technical Review Customer Experience Reporting Tools Data Visualization 143

Mironov Consulting

FEBRUARY 9, 2023

 Feature request queues are instrumented, metrics are auto-reported daily, bonuses and promotions are tied to average response time. 2] software product companies should almost never make changes for a single customer , no matter how big the deal.  But That slashes the work to <600 hours/week/product manager.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

The Product Coalition

JANUARY 17, 2021

Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware. Versatility & proficiency in multiple languages helps you with code injection and poisoning domains.

Reporting Tools 135

Reporting Tools Research Software Technical Review Software Review 135