Userpilot

MAY 12, 2021

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. High churn rates and dissatisfied customers. What does this lead to?

User Friction 52

User Friction Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 22, 2024

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 89

Research Software Data Visualization User Testing Analytic Tools 89

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 88

Data Visualization Customer Feedback User Testing Customer Experience 88

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? TL;DR Customer-led marketing is a strategy that puts the customer at the center of all marketing efforts, making their pain points , behaviors, and feedback the driving force behind decisions.

Data Visualization 97

Data Visualization Customer Feedback Customer Experience Analytic Tools 97

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. User emotions.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

MAY 21, 2024

TL;DR UX design is a comprehensive process focused on creating meaningful and enjoyable user experiences, involving extensive user research and the application of a user-centric design philosophy. Short for user experience design , UX Design is a vital part of product development.

User Testing 52

User Testing Customer Experience User Experience Customer Feedback 52

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 89

Analytic Tools Feedback Software Research Software User Testing 89

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 84

Data Visualization User Testing Customer Feedback Customer Experience 84

Userpilot

NOVEMBER 18, 2023

You can discover what paths your users take the most, and why, along with which paths they avoid or drop off from. These insights highlight potential opportunities for growth and pain points that need solving. So let’s look at how you can use user path analysis to your advantage. The customer!

Data Visualization 91

Data Visualization User Testing Customer Feedback Analytic Tools 91

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138

UX Planet

NOVEMBER 18, 2024

For service designers, recognizing the 4P’s of the system and being able to visualize interactions between them is one of key skills to create a harmonious experience of platforms, products and services. Service designers focus on the user experience, making sure that the services meet the needs of the users.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Framework 59

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 91

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 91

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 84

Analytic Tools Feedback Software Research Software User Testing 84

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets.

User Testing 86

User Testing Data Visualization Research Software Feedback Software 86

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 68

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 68

Userpilot

JANUARY 17, 2023

A frictionless customer experience ensures your customers stay with you for a long time. But it requires dedication and consistency to achieve a frictionless experience for your users. Interaction friction : Occurs when the product’s interface is confusing or not easily navigable for users.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software Data Visualization 87

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. What is customer experience and why is it important? Book the demo!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities.

Data Visualization 89

Data Visualization Customer Feedback Customer Experience User Testing 89

Userpilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

User Testing 93

User Testing Data Visualization Customer Feedback Customer Experience 93

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 71

Data Visualization Dashboard Customer Feedback User Testing 71

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 86

Data Visualization Reporting Tools Customer Experience Customer Feedback 86

Userpilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. You can then use the data to personalize the onboarding process for various user personas.

Data Visualization 96

Data Visualization Analytic Tools Customer Feedback Feedback Software 96

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? You’ll need a platform to do this.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback Customer Experience 85

The Product Coalition

SEPTEMBER 4, 2023

This spotlight represents your active customers who are reaching out with their feedback and requests. And customer requests are easy to pay attention to; for any mature company, there will be plenty of them. The problem with spotlight vision is that it can lead to a skewed understanding of the customer base as a whole.

User Testing 128

User Testing Customer Feedback Vision Customer Experience 128

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Want to take product management to the next level?

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Product Research 99

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. TL;DR Customer engagement involves all interactions with customers along their journey.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 85

Customer Experience Analytic Tools Feedback Software User Testing 85

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

Customer Satisfaction 90

Customer Satisfaction User Testing Customer Experience Data Visualization 90

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Research Software 86

Research Software Feedback Software Analytic Tools User Testing 86

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. To illustrate the customer journey in the present.

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90