Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. 3] Level 2: Product Discovery Level-two empowerment means that you determine the product features and user experience. It’s therefore desirable to grow both powers.

Product Research 264

Product Research Product Manager Product Management Customer Experience 264

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Product Innovation Educators

DECEMBER 16, 2024

The Correct Sequence The proper approach to product positioning involves: Understanding the market space Validating the problem Assessing implementation feasibility Developing the product vision Components of Product Positioning A well-positioned product should include: Clear product vision Initial feature set Value proposition Preliminary go-to-market (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Research Software 98

UX Planet

MARCH 9, 2025

Pain points introduce friction in user experience and reduce the comfort of interaction. Clearly highlight the main pain points and issues with the current user experience and how they impact business bottomline. Example of pain points that offline shopper experiences. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). To do this, we will analyze effective strategies and refer to some key successful studies. Together, AI and designers create impactful, meaningful user experiences.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . Product Teams For product teams, open text analysis helps shape a customer-focused product roadmap that not only addresses user concerns but also improves engagement and drives revenue. How can we improve the user experience?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

UX Planet

FEBRUARY 12, 2025

Just like proximity, which we explored in the previous article, similarity works hand in hand with other Gestalt principlessuch as closure, continuity, and connectednessto craft intuitive and effective user experiences. References: 1. Similarity Principle in Visual Design by Aurora Harley 2.

Differentiation 96

Differentiation Reference Customer Experience Article 96

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

JANUARY 12, 2021

If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Refer to my article “ Boost Your Product Leadership Power ” for more guidance. Saying no, however, is part and parcel of a product person’s job.

Weak Development Team 356

Weak Development Team Customer Experience Reporting Tools Leadership 356

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. This phenomenon is referred to in Soft Systems Methodology (SSM) as worldviews. (1) Knowledge gaps create a mutual dependency that can only be resolved throughtrust.

Technical Advisors 77

Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

Userpilot

NOVEMBER 29, 2024

Tighter feedback loops and faster improvements to user experience. Privacy settings to mask sensitive data Fullstory’s privacy settings allow you to protect user information by masking sensitive data like credit card numbers, passwords, and personally identifiable information within session replays. The result?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

UX Planet

MARCH 6, 2025

You can use it as a reference when planning yourtalk. For example, when you propose a product redesign and say that it will lead to a better user experience, management might not understand how exactly better UX translates to business goals. Business vs UX language by Vitaly Friedman.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

The Product Coalition

OCTOBER 16, 2024

For reference, less than 0.5% of users accidentally used this feature once per year. Salesforce: Provides “Salesforce Retirement” roadmaps that detail its plans for retiring legacy user interfaces. A smooth transition from legacy to new user interfaces. Ugh, why did I invite them? The accidental part was my hypothesis.

Roadmap 118

Roadmap Onboarding KPIs User Testing Customer Experience 118

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Clear visual elements contribute to a better user experience. A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Roman Pichler

SEPTEMBER 2, 2024

Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience. 3] For a more detailed explanation, refer to my book Strategize. Instead, strategy discovery focuses on the problem space.

Product Research 215

Product Research Product Strategy Strategy Research Software 215

Roman Pichler

FEBRUARY 4, 2019

For example, the issues some users experience with the latest version of your product. They refer to our intentions and goals and describe why we say what we are saying. Consequently, the individual is likely to be more trustful and open with you. Listen for Facts, Feelings, and Needs.

Customer Experience 310

Customer Experience Information Books Positioning 310

Intercom, Inc.

NOVEMBER 24, 2020

For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit reference numbers. After all, long reference numbers don’t provide a sense of reassurance to customers – ultimately, only the resolution of their problem can do that.

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Roman Pichler

APRIL 15, 2024

It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience. The top-level OKRs are usually derived from the business strategy —or “mission” as it was referred to when I worked at Intel.

Roadmap 296

Roadmap Onboarding KPIs Technical Advisors Customer Experience 296

Userpilot

DECEMBER 8, 2024

Session replay tools for mid-market and enterprises Now, without wasting more time, lets explore the best session replay tools for mid-market and enterprise users: Userpilot Best for : Mid-market and enterprises prioritizing user experience and in-app guidance. Userpilot is like a Swiss army knife for improving user experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

MARCH 12, 2024

Without the strategy, it’s virtually impossible to determine the right features and user experience: If we don’t understand who the users are and which problem the product should solve, how can we then identify the right functionality and capture the right user stories? Click on the picture to download the stack.

Research Software 304

Research Software Technology Strategy Artificial Inteligence 304

Product Talk

APRIL 5, 2023

Getting a group together to generate ideas—an activity often referred to as “ brainstorming ”—doesn’t always go smoothly. Getting a group together to generate ideas—an activity often referred to as “brainstorming”—doesn’t always go smoothly. But she was coming up against a bit of a roadblock.

Engineering 254

Engineering Feedback Software Product Research Technical Review 254

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

Weak Development Team 323

Weak Development Team Product Research Customer Experience Workshop 323

Product Innovation Educators

MAY 31, 2021

In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers. 1:37] Why should UX (user experience) be part of product strategy?

Research Software 156

Research Software Weak Development Team UX Analytic Tools 156

The Product Guy

JUNE 25, 2018

Managers: Refer to Dale Carnegie’s principle #6: Be “lavish in your praise.” He is about to complete his 1-year anniversary at OnDeck Capital working on the product management team in New York City with a focus on user experience products. Kennan Murphy-Sierra graduated from Stanford in 2014 with a computer science degree.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Roman Pichler

AUGUST 12, 2024

For an end-user-facing product, this usually requires a UX designer, an architect/programmer, and a tester/QA engineer to be members of the product team, as Figure 1 shows. [2] Other authors refer to product teams with different terms. Such a team, however, lacks the expertise to make all product decisions, especially strategic ones.

Weak Development Team 199

Weak Development Team Feedback Software Software Review Product Research 199

Intercom, Inc.

FEBRUARY 16, 2021

Examining how other companies’ approach problems will make it easier for you to create a pick and mix of useful references to address issues that you’re working on. Uber’s interface provides the user with animation, gamification, and visuals to engage and inform them as they wait for your ride. tech events. Steal it before you need it.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Roman Pichler

FEBRUARY 14, 2023

Answering the following four questions with help you with this: Are you developing a product that is usable and beneficial for the users? Does it offer the right user experience (UX) and the right functionality? But in my mind, it doesn’t matter if people refer to you as the product owner , product manager , or something else.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Reveal

JANUARY 20, 2025

Understanding Embedded Analytics Embedded analytics refers to the integration of data visualization and business intelligence (BI) tools directly into software applications. Unlike standalone BI solutions, embedded analytics allows users to access insights in context without switching between platforms. Congratulations!

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Customer Feedback 52

UX Planet

MARCH 3, 2025

Like proximity and similarity , common region works alongside other Gestalt principlessuch as closure and continuityto create intuitive and effective user experiences. In many cases, white space and proximity are enough to establish organization.

Reference 52

Reference Customer Experience UX Messaging 52

Mind the Product

APRIL 9, 2020

Build Better Products with Data-Driven User Experience: A panel discussion with Virot Chiraphadhanakul, Piti Patcharavalai and Four Kositanont. The name of his talk was Product is Hard. Also very popular (with about 200 attendees each) were: Building Products Faster by Streamlining Workflows by Thomas Lozza. Fun facts about Bangkok?

Naming 172

Naming Reference Definition Presentation 172

The Product Coalition

AUGUST 23, 2023

I wireframe so that I can elicit requirements, finalize them, and help my stakeholders and clients really think through the user experience and accessibility. They are reference tools, collaboration tools, a form of documentation, a plan, and so much more. So the reason you will wireframe is to communicate design.

Data Visualization 132

Data Visualization Feedback Software Customer Experience Reporting Tools 132

Alchemer Mobile

AUGUST 2, 2024

Respondents to an NPS question are grouped into three categories based on their ratings: Promoters (score 9-10): Loyal customers who will keep purchasing and will refer the business to others. However, digital transformation has introduced new metrics tailored to digital user experiences and products.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

User Testing 147

User Testing Product Research Data Visualization Customer Feedback 147