UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 92

Analytic Tools Feedback Software Systems Review Data Visualization 92

The Product Coalition

DECEMBER 28, 2020

They have a number of strategic benefits… They deliver high quality and service due to the importance of the relationship to both organisations. Partnership Framework How to create effective partnerships The following is a list of principles to supplement standard procurement practices (RFPs, due dil, legals, supplier evaluations etc.).

Feedback Software 178

Feedback Software Technical Review Technology Systems Review 178

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . To be clear, I am not talking about what is commonly referred to as “Scrum-ban”. How does work flow through the team/system? . Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. The not so simple case.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. ” And it’s a beautiful URL, it’s got the reference to our help center article, and that’s been made up too. So, it’s an interesting question.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

MARCH 18, 2022

The ability of a computer system to handle an increasing volume of work is referred to as scalability (e.g., Blockchain does not make significant measures to modify the system to deal with expanding demand, data, and resources (e.g., What is blockchain Scalability? a database or search engine).

Technical Review 149

Technical Review Systems Review Reference Technology 149

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. They’ll also feel more confident about returning for a second purchase, upgrading their plan or referring you to a friend.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  When our customers need something we won’t (or shouldn’t) do, we refer them outside.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 86

Feedback Software Systems Review CTO Coach Data Visualization 86

UserVoice

APRIL 4, 2017

Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use. Many companies refer to customer data in Salesforce , and swear by its use as a repository for customer traits… but that’s only one part of the story. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. For more information, please refer to my article “ Scaling the Product Owner Role ”. 5 Grow Organically. Growth is a funny thing.

Feedback Software 223

Feedback Software Research Software User Testing Customer Experience 223

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Product Talk

MAY 4, 2022

One of the biggest challenges they’re currently facing is keeping up with synthesis and maintaining the latest system of record for the problems, opportunities and other key learnings. This is mostly because we haven’t booked enough dedicated time in to review immediately after the sessions and have changed tooling around,” says Steve.

Research Software 228

Research Software Feedback Software Product Research Data Visualization 228

TechEmpower - Product Management

OCTOBER 9, 2023

While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching. One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

The Product Coalition

OCTOBER 28, 2021

With their many interfaces, IoT systems already offer numerous attack surfaces?—?and Simpler Processes: - Faster time-to-market through reference architectures and designs. - Optimizing Costs: - The costs are clearly calculable thanks to the needs and project-specific reference to services. - and the trend is rising.

Data Visualization 153

Data Visualization Analytic Tools Systems Review Customer Experience 153

The Product Coalition

SEPTEMBER 29, 2023

A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. And, according to Harvard Business Review, open dialogue is a powerful tool for negotiation and collaboration.

Technical Review 135

Technical Review Systems Review Document Article 135

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. G2 reviewers give Pendo an average rating of 4.4 Pendo review. This may have something to do with the dummy data that are preloaded into the system. Pendo review. Userpilot reviews On average, Userpilot has got higher G2 ratings than Pendo – 4.6.

Data Visualization 83

Data Visualization Software Review Analytic Tools Feedback Software 83

Product Talk

SEPTEMBER 1, 2021

Human API currently has two main verticals—life insurance and Real-Time Health Identity (which from here on out we’ll refer to as “RTHI”). They talk about what’s hot, they review what’s just happened and what’s in flight, and they cover why they’re delivering whatever is in the next sprint. It’s not just words anymore,” says Lisa.

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

The Product Coalition

JUNE 26, 2023

Functional leaders can use a simple productivity zone framework to classify work within a function (refer to Figure 1). This productivity zone framework has two dimensions: Task complexity: Refers to the degree of difficulty involved in performing a task. Refer to Figure 2 for generative AI’s business objectives and potential benefits.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

The Product Coalition

DECEMBER 8, 2020

The systems, people and processes at play that make these enormous feats of achievement possible have a way of wrapping their tentacles around new product ventures then slowing them down, impairing them and, sometimes, killing them off. Coordination Force Due to the number of people, teams, divisions, business units, products, committees etc.,

Development Team Review 153

Development Team Review Technical Review Systems Review Software Review 153

The Product Coalition

NOVEMBER 19, 2020

But, if one is systemic and patient in their search, making a successful switch is very achievable. That being said, there is an additional element of complexity due to the fact that many companies don’t hire entry level product roles. Get a reference. A reference makes a huge difference. You can still get a reference.

Technical Review 161

Technical Review Product Management Product Manager Research Software 161

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Customer retention refers to a brand’s ability to convert customers from one-time buyers to repeat purchasers.

Customer Feedback 147

Customer Feedback Customer Experience User Testing Feedback Software 147

Roman Pichler

AUGUST 14, 2018

Ideally, you should continuously track the product performance and regularly review the product strategy—at least once per quarter as a rule of thumb. For instance, iOS and Android bundle a mobile operating system with a number of pre-installed apps including a web browser, email client, and maps. Is Option 1 Right for Your Product?

Research Software 145

Research Software Software Review Product Research Systems Review 145

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 107

Artificial Inteligence Banking Technical Review Systems Review 107

The Product Coalition

JULY 8, 2021

Natural language understanding refers to the process of mining the meaning behind the speech or text by computers. Customer service and insights Current financial systems have a lot of gaps in customer service. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

Intercom, Inc.

DECEMBER 12, 2018

Obviously we’re biased (though I would point you to the reviews on G2 Crowd to show that we’re not that biased) but Intercom is the backbone of our entire marketing stack. For example, if your live chat tool doesn’t integrate with your CRM and requires four different people to move leads from one system to another, you’ve got a problem.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Product Management Lessons from the Trenches

JULY 10, 2018

I re-read The First 90 Days , I prepared a learning plan to review with my new boss (the CEO), sketched out some provisional objectives for my first 30/60/90 days, and got some rest to be ready for my new adventure. Review company documents and presentations. We stopped using the system within a month. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Folding Burritos

DECEMBER 23, 2015

After trying out different estimation scales and systems over the years, I’ve come to really appreciate working with a simpler one: every backlog item should have roughly the same size. Unsurprisingly, due to the (provocative) hashtag used to stand for these ideas, many people equate it to doing no estimates, at all.

Customer Experience 205

Customer Experience Software Review User Testing Systems Review 205

Product Management Lessons from the Trenches

DECEMBER 17, 2018

To help get you thinking about whether NLP is right for your business, here are some example use cases where NLP adds value: Enhance Humans Navigation IVR systems: helping consumers get routed to the person or information they need without going through a brutal phone tree (Liberty Mutual, I’m looking at you!). Co-reference Resolution?—?the

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

The Product Coalition

MARCH 8, 2023

Healthcare data exchange refers to the sharing of patient health information between various stakeholders, including payers (insurance companies), life sciences (pharmaceutical and biotechnology companies), and providers (doctors, hospitals, and clinics).

Healthcare 125

Healthcare Data Visualization Biotechnology User Friction 125

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. This thinking is misleading as the mere focus should be on getting a foot on the mainstream market, win a niche and then use those customers as a reference to attack adjacent segments.

User Testing 136

User Testing Research Software User Friction Customer Experience 136

Sachin Rekhi

APRIL 12, 2020

Hamilton then goes on to define 7 strategies, which he refers to as the 7 powers, that accomplish both of these goals. A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212