Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Use research techniques like surveys, interviews, focus groups, and trend analysis.

User Testing 97

User Testing Customer Experience Analytic Tools Research Software 97

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how?

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! That’s step 6.

Product Research 81

Product Research Analytic Tools Feedback Software Research Software 81

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 87

Customer Experience User Friction User Testing Customer Feedback 87

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. But I’m also a firm believer that discovery doesn’t come at the expense of delivery. Teresa Torres: Hi, everyone.

Product Research 260

Product Research Customer Experience Data Visualization User Testing 260

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. What is customer discovery?

Product Research 91

Product Research User Testing Customer Feedback Customer Experience 91

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Userpilot is a great tool for performing generative and evaluative research.

User Testing 100

User Testing Product Research Research Software Feedback Software 100

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. Survey questions should be easy to understand and answer.

Product Research 81

Product Research Customer Experience User Testing Customer Feedback 81

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. What are customer discovery questions?

Product Research 76

Product Research Customer Feedback Data Visualization User Testing 76

Userpilot

AUGUST 30, 2024

Do you desire a loyal fanbase that can’t get enough of your product or service? The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement.

Data Visualization 78

Data Visualization Customer Experience User Experience Analytic Tools 78

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

MAY 26, 2024

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. It helps you identify areas for improvement and enhance the user experience. The best times to launch your CES surveys. The best times to launch your CES surveys.

Customer Experience 76

Customer Experience Customer Feedback Product Research User Friction 76

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Product Research 90

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 89

Product Research Customer Satisfaction User Testing Customer Feedback 89

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

Userpilot

AUGUST 30, 2024

According to Gartner , companies that properly use customer journey maps are twice as likely to outperform their competitors that don’t. But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. Creating user personas.

User Friction 83

User Friction Data Visualization User Testing Customer Feedback 83

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 79

Product Research User Testing Research Software Data Visualization 79

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 87

Data Visualization User Testing Customer Experience User Experience 87

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 87

Data Visualization Product Research User Testing Analytic Tools 87

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Refine your product copy with AI.

Customer Experience 86

Customer Experience User Testing Research Software Feedback Software 86

UX Studio

JUNE 27, 2024

Starting from scratch with a digital product is a thrilling but tough job. Research helps answer tough questions, so knowing when and how to use UX research vs market research methods is crucial. In this article we answer: How can you distinguish between different types of research? Let’s get started. Don’t panic.

User Testing 78

User Testing Product Research Market Research Research Software 78

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. But what exactly is it all about, and how can you go about it?

Feedback Software 72

Feedback Software User Testing Analytic Tools Customer Feedback 72

Userpilot

NOVEMBER 19, 2023

The right user research questions will help you collect relevant data about your target audience and make informed decisions to propel growth. This article serves as your guide to avoid such pitfalls by showing you: How to craft your questions the right way and collect valuable feedback. Uncover user preferences.

User Testing 79

User Testing Product Research Research Software Customer Feedback 79

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 80

Customer Satisfaction Product Research Feedback Software Customer Feedback 80

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Exploring feedback cycles and chain effects within the system.

Research Software 125

Research Software Feedback Software Product Research User Testing 125

Userpilot

MAY 27, 2024

A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments.

Customer Feedback 95

Customer Feedback User Testing Feedback Software Customer Experience 95

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 90

User Testing Research Software Analytic Tools Feedback Software 90

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users.

Product Research 90

Product Research User Testing Feedback Software Research Software 90

Userpilot

SEPTEMBER 2, 2024

This personal touch turns each visit into an experience rather than a transaction. Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. What is customer-led growth?

User Testing 92

User Testing Customer Feedback Customer Experience User Friction 92

Userpilot

DECEMBER 22, 2022

What’s product ideation? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. There are five key stages in the product ideation process.

Product Research 92

Product Research User Testing Feedback Software Research Software 92

Userpilot

MAY 12, 2021

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. High churn rates and dissatisfied customers. Test Usability.

User Friction 52

User Friction Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Product Research 99

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 70

Customer Feedback User Testing Feedback Software Product Research 70