Lenny Rachitsky

FEBRUARY 25, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. Subscribe now. So we teamed up to make that happen.

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Product Talk

JUNE 1, 2022

And this is not just an empty excuse—most product people’s calendars are packed. As Teresa writes in Continuous Discovery Habits, “The hardest part about continuous interviews is finding people to talk to. One of the tactics Teresa recommends is recruiting participants while they’re using your product or service. Tweet This.

Research Software 179

Research Software Product Research User Testing Customer Experience 179

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing 147

User Testing Feedback Software Product Research Research Software 147

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. ” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Product Innovation Educators

APRIL 24, 2023

The ABCD framework for dealing with tensions in product management and innovation As product innovators, we encounter many tensions. Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. “Either/or” thinking tends to be our default.

Research Software 264

Research Software User Testing Product Research Reporting Tools 264

Product Talk

APRIL 5, 2023

Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. But there are still benefits to generating ideas in a group setting.

Engineering 257

Engineering Feedback Software Product Research Technical Review 257

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

OCTOBER 2, 2024

If you want to make continuous interviewing part of your discovery , you have to automate the recruiting process. If you want to make continuous interviewing part of your discovery, you have to automate the recruiting process. Meet the Continuous Discovery Champion, Yury Oleynik Meet Yury Oleynik, VP of Product Management at HiveMQ.

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. Those whose jobs are supplemented by AI are likely to see benefits including increased productivity and overall job satisfaction.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Mind the Product

JANUARY 19, 2021

Georgie Smallwood, Chief Product Officer at Tier Mobility, joined us on the podcast to chat about the differences in working for earlier stage companies and those that are scaling up. The post The Stages of Startups – Georgie Smallwood on The Product Experience appeared first on Mind the Product. She covers why she [.].

Startups 185

Startups Feedback Software Technical Review Product Research 185

Intercom, Inc.

JUNE 10, 2020

Let’s talk about that trickiest of subjects: Product Judgment. Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

UX Planet

DECEMBER 6, 2024

Many seek particular features at price points not readily available in themarket User Motivational Spectrum: Some individuals have crystal-clear transportation requirements. Image Credit: Karena E.I Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Mind the Product

APRIL 28, 2020

Transport, especially home delivery providers, faces big challenges. Here’s how one transport company solved this challenge. Our team at Teina was already working on developing software for Gdansk-based transportation company Expert Transport when the pandemic started. A One-weekend Project. It was Thursday.

Agile 197

Agile Transportation User Testing Document 197

Product Innovation Educators

JANUARY 21, 2019

The principles can be applied to any industry, but for our guest, they grew out of the R&D and product development practices at Goodyear Tire & Rubber Company. Summary of some concepts discussed for product managers. [1:50] We should have done that test as soon as we had our first prototype, but we didn’t.

Product Research 185

Product Research Product Manager Product Management Transportation 185

Intercom, Inc.

APRIL 21, 2020

Frequent, easy, open and contextual communication with customers yields incredible benefits, above all the information required to iterate and improve your product. Rather than guessing, debating, or testing there is so much value in just asking.”. Intercom on Product: How we unlock the power of feedback.

User Testing 186

User Testing Customer Feedback Customer Experience Product Research 186

Intercom, Inc.

FEBRUARY 16, 2021

That’s ok, let’s test this hypothesis. But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. “Your mind is like a collection of LEGO bricks. Not convinced? Explore visual elements.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Product Talk

SEPTEMBER 11, 2019

One of my goals at Product Talk is to showcase what good product management looks like. Today, I’m excited to introduce a new series, Product in Practice, where I’ll profile product managers doing great work. To kick off the series, we interviewed Rachel Allen , Director of Product at Omnitracs.

Research Software 224

Research Software User Testing Data Visualization Feedback Software 224

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ).

Product Research 130

Product Research User Testing Feedback Software Research Software 130

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. Coffee Shops (e.g., Plan and enjoy a vacation.”

User Testing 142

User Testing Product Research Customer Experience Customer Feedback 142

UX Planet

FEBRUARY 3, 2025

Accessibility ensures that people with diverse abilities can effectively use and interact with digital products. This makes the product more versatile and convenient for a wide range ofusers. a cafe or public transport). A more inclusive product allows for a greater potential market.

UX 101

UX Research Software Data Visualization User Testing 101

Alchemer Mobile

NOVEMBER 18, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Today, we’re excited to bring you thoughts from Liz Jensen, Senior Product Manager at Visa. Here’s what Liz had to say!

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

BrainMates

NOVEMBER 1, 2021

On average, about 40% of the products launched by organisations are failing to meet their intended objectives. Some quotes put this higher – up to 80 or even 95% – but 40% is what empirical evidence indicates and, even if this is an underestimate, that just makes product failure an even bigger issue for organisations.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. He founded Nanoramic in 2009 and now serves as the Chief of Products and Innovation. Summary of some concepts discussed for product managers. [3:21] 3:21] How do you view the value of pure research and market-driven research?

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Intercom, Inc.

JANUARY 21, 2020

The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Maps & transport: (Strava, Google Maps, Uber) 45.2%. I studied the first screen of 25 popular iOS apps to determine how much text they use. Services: (Airbnb, Deliveroo, Uber) 40.5%.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. What you can do to improve your product’s design.

Product Research 116

Product Research Research Software Software Review Technical Review 116

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. Good user persona examples. Usually not.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

freshtrax

DECEMBER 9, 2021

Any global company should know the importance of localization – to be mindful of the target culture and adjust their services or products accordingly. User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. Survey result for a project.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

User Testing 132

User Testing Data Visualization Customer Feedback Customer Experience 132

Userpilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies Looking for a job in mobile product management?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Accidental Product Manager

JULY 19, 2021

The life of a freezer product manager is generally fairly boring. Your product development definition tells you to create more and more efficient products in order to replace the older units that your customers are using. How are freezer product managers going to deal with their new found popularity?

Transportation 123

Transportation Product Management Product Manager Product Research 123

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet product coach and consultant @ellenjuhlin. Tweet This.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Mind the Product

SEPTEMBER 10, 2018

Building accessible products is the right thing to do. As technology becomes more ingrained into everyday life, the ability to use digital products is a necessity; therefore, from an ethical perspective, ensuring that a diverse set of customers can use your product is a moral imperative.

User Testing 158

User Testing Transportation Customer Experience Government 158

Intercom, Inc.

FEBRUARY 23, 2018

Just over 200 years ago the first steam-powered train entered service on The Middleton Railway in northern England and began transporting coal between Middleton and Leeds. The Industrial Revolution’s innovations in transport allowed businesses to operate at a scale which just wasn’t feasible before. Remember it takes two to tango.

Customer Experience 181

Customer Experience Transportation Messaging Technical Review 181

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. Department of Agriculture , the food industry contributes over $1 trillion to the nation’s gross domestic product. Explore the article below for more. According to the U.S. billion by 2027, at a CAGR of 6.0%

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

The Product Coalition

APRIL 17, 2023

The ability of generative AI models to adapt to diverse requirements is one of the factors that makes them so powerful and useful in various applications, from creating art and music to creating realistic simulations for scientific research. How to build a generative AI solution?

Generative AI 140

Generative AI Feedback Software Research Software User Testing 140

Userpilot

AUGUST 26, 2024

They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. We asked Charlotte Vermedal, Liv-ex ’s Product Marketing Manager. Additionally, NPS survey results got overwritten, analytics were inadequate, and frequent bugs added to the complexity. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105