Mind the Product

JULY 17, 2024

Who is leading the race to develop AI products? In May, we surveyed product people around the globe to learn how the community is leveraging AI in their personal work and the products they provide to users. The survey found an interesting dichotomy.

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Mind the Product

OCTOBER 31, 2024

From surveys on product tools to burnout and building AI products that aren’t terrible, here’s a roundup of the most-read posts on Mind the Product this month. Poll results: What tools are product managers using most?

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280 Group

NOVEMBER 13, 2024

We see this all the time in our product management classes, where one student is able to help another based on their knowledge and expertise. In this article, we’ll discuss ways to leverage your strongest product management skills and share your knowledge through mentorship, writing and speaking engagements.

White Paper 156

White Paper Product Management Product Manager Reporting Tools 156

Mind the Product

MAY 15, 2020

We ran a short survey to ask you about salary and salary negotiations. And, if you’re a Mind the Product member, you can also access our in-depth article: ‘A Guide to Salaries – Know Your worth and How to Ask for It‘ The Results Don’t have the time to [.]. Here we reveal our key findings.

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Product Research Product Management Product Manager Management 131

Userpilot

OCTOBER 19, 2024

The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses. 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Why’s Userpilot worth considering?

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Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Mobile survey benchmarks. The best decisions are informed by an abundance of data from a representative cross section of your customer base, and mobile surveys are often the best way to get it.

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Product Research User Testing Customer Feedback Data Visualization 264

Mind the Product

SEPTEMBER 18, 2024

Read more » The post Average product sees users grow by 3% every month: Benchmark survey results appeared first on Mind the Product. This article explores strategies like analytics, segmentation, and freemium offerings to boost user growth.

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Product Research Article Strategy Product Management 159

Product Talk

MARCH 1, 2023

To help highlight that real teams do work this way, we ran our inaugural CDH Benchmark Survey this past fall, where we asked teams about their discovery habits. This is the second post about this survey. If you missed the first one on product success and team satisfaction , be sure to start there.

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Alchemer Mobile

MAY 4, 2021

Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. Bonus mobile survey tips and tricks.

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

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Product Research Feedback Software User Friction Customer Experience 246

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I gather data through surveys about observations. I review strategies and roadmaps.

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Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. The best way to get this data is to ask directly with an in-app survey , without making customers leave the digital experience they’re already in.

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Product Research User Testing Customer Experience Customer Feedback 243

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

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Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

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Product Research Data Visualization Analytic Tools Feedback Software 78

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Five types of mobile survey questions. Gather product feedback. These mobile survey questions include: What can we do to help?

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Product Research User Testing Customer Feedback Customer Experience 246

Alchemer Mobile

OCTOBER 30, 2018

Are you ready to invest in your future and help the global community of product managers? Because so many Apptentive community members are in product management, we’re combining forces to drive more responses to the survey, which will yield better learnings for us all. The survey only takes 15 minutes to complete.

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Product Research Data Visualization Product Management Product Manager 140

Product Talk

SEPTEMBER 21, 2022

Today, I’m excited to announce my first step in correcting for that: We have launched our first ever CDH Benchmark Survey. But first, I want to tell you why this survey matters. First, I’d love for you to take the survey. There will be a total of 9 winners and your survey response enters you into the raffle.

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Alchemer Mobile

SEPTEMBER 10, 2021

Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Why you should use mobile surveys.

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User Testing Feedback Software Product Research Customer Feedback 236

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. Mobile surveys are powerful in understanding sentiment, but only if they’re used correctly. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Mobile Surveys and Notes.

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Product Research Feedback Software User Testing Systems Review 147

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Alchemer Mobile

OCTOBER 7, 2021

The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers. The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers.

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Product Research Feedback Software Feedback Loop User Testing 246

Mind the Product

NOVEMBER 3, 2020

In collaboration with NEO Culture, Mind the Product conducted a short survey on OKRs investigating their use in product teams in real companies. In this post, we’ll provide an overview of the survey results and, if you’re a Mind the Product member you can access an extended report including analysis [.].

Product Research 208

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Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Lenny Rachitsky

OCTOBER 22, 2024

Subscribe now For more: Lenny and Friends Summit | Hire your next product leader | Top Maven courses | Lennybot | Podcast | Swag I’m thrilled to share part two of the Lenny’s Newsletter Compensation survey results. product managers really make?” Also, a few surprises. ” We are focusing on U.S.

Data Visualization 113

Data Visualization Product Management Product Manager Product Research 113

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Usersnap

AUGUST 12, 2024

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 82

Product Research Data Visualization Software Review Feedback Software 82

Userpilot

APRIL 14, 2023

Welcome surveys are a great tool to avoid losing potential customers during onboarding. So let’s explore the best practices for creating welcome surveys and provide examples of how they can help improve user sentiment. TL;DR Welcome surveys are sent to brand-new users after they signup for your product or service.

Feedback Software 88

Feedback Software Product Research Data Visualization Customer Experience 88

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results.

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

Alchemer Mobile

JULY 23, 2020

That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup. With in-app surveys, you can reach customers in real-time when the experience is still fresh. Trigger Surveys Based on Specific Behavior or Events.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Ensure your survey questions are free of bias.

Customer Satisfaction 84

Customer Satisfaction Product Research Feedback Software Customer Feedback 84

Userpilot

MAY 25, 2023

How can you translate a survey into a language that your users prefer? It also looks at the most common challenges that you can come across, goes into detail about two approaches to survey translation (human and automatic), and shares a few translation best practices. What is survey translation? What is survey translation?

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Feedback Software Research Software Product Research Analytic Tools 89

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. What is product NPS?

Product Research 84

Product Research User Testing Feedback Software Customer Feedback 84

Mind the Product

FEBRUARY 17, 2023

In a recent survey, Pendo and Mind the Product asked over 500 product professionals how their work and their companies’ priorities have changed in response to current economic conditions. The rise of product-led growth A key finding from our report revealed that 54% of respondents say their [.]

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