Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. When I wrote Build Better Products in 2016, it honestly came out of a ton of consulting. Laura: Exactly. It’s going to be great.”

Weak Development Team 190

Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

Mind the Product

AUGUST 23, 2018

I’ve worked for more than a decade in product management with Fortune 500 companies and startups, and I realize I’m seeing a scary pattern. Product managers are only hired after the innovation or startup teams get concepts or funding approved.

Weak Development Team 136

Weak Development Team Product Management Product Manager Technical Review 136

The Product Bistro

JULY 17, 2018

The role of product manager is somewhat synonymous 1 with the agile concept of “product owner” where you are the representative of the “customer” to the development team. This is doubly true when the product manager is also the product owner in the scrum team.

User Testing 150

User Testing Customer Experience Customer Feedback Product Management 150

The Product Coalition

DECEMBER 29, 2020

With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. When Hewlett-Packard ran with his ideas, it introduced an organizational structure where each product group functioned as a separate organization.

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers?

Artificial Inteligence 190

Artificial Inteligence Data Visualization Product Research Reporting Tools 190

The Product Guy

AUGUST 1, 2019

Guest Post by: Merziyah Poonawala (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Joni Hoadley]. What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. In this series, I look at what I wish I had known when I started as Head of Product… Summary Understanding strategy allows you to effectively delegate, motivate and align so you can move from a nice boss to an effective leader.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Product Research 130

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

Agile 156

Agile Product Research User Testing Feedback Software 156

Mind the Product

JULY 12, 2017

Prioritisation is a necessary evil of every product development lifecycle. Prioritisation is one of the most critical aspects of product development. Anyone involved in product (from junior product owner through to chief product officer) needs to be a guardian of “doing the right thing”. The 2×2.

Weak Development Team 181

Weak Development Team Data Visualization Customer Experience User Testing 181

Mind the Product

FEBRUARY 14, 2020

Janna starts by looking at some of the roles she’s had and the lenses they required; as a product manager she would ask, “what problem are you trying to solve?”, While we might think of all debt as bad, Janna says this isn’t the case. A product manager can’t build a perfect product without debt.

Weak Development Team 204

Weak Development Team Customer Experience User Testing Roadmap 204

Mind the Product

JANUARY 28, 2019

Most product managers are driven to achieve excellence in their craft. Many, however, get stuck in what I call “product consultant” mode and cannot break out of it. Many product managers never get to launch a product, let alone own one. Accumulating Product Management Scar Tissue.

Product Management 150

Product Management Product Manager Customer Experience User Testing 150

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth.

Weak Development Team 139

Weak Development Team User Testing Customer Communications B2B 139

The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? Given that we have finite engineering and product resources, what is the path forward?” Perhaps the sales team isn’t trained adequately.

Customer Experience 195

Customer Experience Onboarding KPIs User Testing Customer Feedback 195

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Three years later I became a web application engineer at a startup that built software for military and private industries. I became director of communications, leading the development of intranets and web applications.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Coalition

JULY 16, 2023

In recent years it seems that product management is all about execution and delivery. Photo by Kea Mowat on Unsplash When I moved into product management, almost 20 years ago, it used to be a very senior role. The discussion was about whether or not someone is senior enough to move into product management.

Strategy 142

Strategy Product Management Product Manager Management 142

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

The Product Coalition

NOVEMBER 23, 2021

Measuring the performance of product managers is a real challenge for a number of reasons. When planning the product managers’ goals, this challenge can translate into taking the wrong direction altogether. Here is a new way to look at product management goals, and make them a useful tool for both you and your team.

Product Management 151

Product Management Product Manager Management Management 151

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 178

User Testing Weak Development Team Customer Experience Airlines 178

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Here, to help you, are five product management tricks and tools for every product leader. Value Proposition.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

NextBigWhat

SEPTEMBER 5, 2020

Very few days I sleep w/o the macabre thought that startups that haven’t PMF-ed are like a candle in a wind tunnel. A … 0/5 Startups die because of: – Fake Product-Market fit. – Slow product development. – learn about the bad investments of famous investors. – flat graphs.

User Testing 123

User Testing Weak Development Team Product Marketing Marketing 123

The Product Coalition

JANUARY 12, 2023

And What You Can Do to Avoid Them Disclaimer: I don’t really believe you can ‘teach’ Product Management. That’s what I did in 2022 and doing so, I also got to dig into a lot of clients’ products. Product Managers I work with often tell me that “the purpose” has been decided by top management “a while ago”.

Product Research 128

Product Research User Testing Weak Development Team Customer Experience 128

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 134

Weak Development Team User Testing Workshop Magazine 134

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. So I wrote this article.

Research Software 118

Research Software Weak Development Team Software Review Development 118

The Product Coalition

JANUARY 5, 2019

It’s always there, and it follows you around like a bad penny. Tech debt is all of the little things that aren’t quite right about your product behind the scenes. It’s all the workarounds that you’ve found to quickly make the product look and behave the way that it does.

Reporting Tools 143

Reporting Tools Customer Experience User Testing Product Management 143

Mind the Product

JANUARY 24, 2019

MVP is a phrase that startup people love to throw around. Everyone believes their vision is really the Minimum Viable Product. But MVP is a key concept in product management. 15 years ago we founded a product development studio, Mint Digital, and we’ve launched at least 100 MVPs since then. StickyGram.

User Testing 188

User Testing Weak Development Team Customer Experience CTO 188

Lenny Rachitsky

MARCH 5, 2024

It’s free, available to everyone, and if you can pull off a great launch, Product Hunt can change your startup’s growth trajectory. However, the little-known truth is that of the thousands of startup founders who try their hand at Product Hunt each week, very few see any impact.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Product Talk

SEPTEMBER 9, 2020

I first met Petra Wille, a fellow product coach, at Mind the Product and was immediately impressed with her work. While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. It was an 80-person startup back then.

Feedback Software 212

Feedback Software User Testing Product Research Research Software 212

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). a skateboard.

User Testing 131

User Testing Feedback Software Product Research Research Software 131

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards.

Customer Experience 120

Customer Experience Weak Development Team User Testing Customer Feedback 120

The Product Coalition

JANUARY 13, 2019

Given that cutthroat environment, how do we, as product managers, contribute to a strong engineering culture? Great product managers want to work with great engineers, but not every engineer knows what it means to work with a product manager. Why should we care enough to make that our responsibility?

Engineering 137

Engineering Product Management Product Manager Customer Experience 137

Mind the Product

MARCH 20, 2018

But in reality, it’s not where most product managers spend their time. It’s when your product is mature that churn really starts to bite back. And yet if you look at what you typically read on Medium and other startup-savvy publications, you’ll mostly read about launching products and optimising for growth.

Strategy 170

Strategy User Testing Product Research Weak Development Team 170

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 282

Data Visualization Analytic Tools Research Software Product Research 282

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The plan was to build a low-cost Minimum Viable Product (MVP) to validate the idea of social payments before adding any resources.

Weak Development Team 163

Weak Development Team Banking Customer Experience User Friction 163

Mironov Consulting

FEBRUARY 12, 2022

 Can the executive team?  Are For me, this is similar to the core product prioritization problem: an infinite set of demands that each individual requestor considers to be extremely important/urgent. But for calendars, the scarce resource is time rather than development capacity.  Just

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

Intercom, Inc.

FEBRUARY 20, 2020

As the veteran of a slew of powerhouse companies such as Amazon, Twitter, Slack and Patreon, Buster has always been drawn back to writing about what he’s learned through his experiences working as a product manager for these companies. I had my own startup after Amazon for a few years. Short on time?

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232