Presentation Study User Friction 
Product Talk
AUGUST 18, 2021
Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.
Mind the Product
APRIL 16, 2020
I pitched the idea by building a fully functional, iOS prototype, rather than via a PowerPoint presentation. We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). to get what is actually a very simple product to the customer.
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Intercom, Inc.
OCTOBER 21, 2020
The feelings customers take away from an experience with your company are far more important than any “response time” metric. This applies not only to conversations a customer may have with your sales or support teams, but even when they’re not talking to you at all – such as when they’re on your help center , searching for answers.
Product Talk
NOVEMBER 6, 2024
Finally in the results phase, I presented the business and product outcomes delivered quantitatively.” I made sure to think about both the end customer experience and the tax expert experience,” says Teeba. This one focuses on customer support within the platform. Click the image to explore the full Miro board.
Speaker: Jim Morris, Founder, Product Discovery Group
By using the Product Discovery Cycle, teams can find new ideas, understand customer pain points, and test solutions quickly and cheaply. When teams solicit and act on customer feedback, they can cycle through ideas quicker, and find the best ones sooner. Why you should be involving engineers at every stage of the Cycle.
Intercom, Inc.
APRIL 20, 2021
The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. The results?
Product Talk
APRIL 8, 2020
For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. How do we know when a pain point is worth pursuing?
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