Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. annual subscription price from $29.99

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Intercom, Inc.

JANUARY 14, 2021

You have frameworks, look at market dynamics, do practical research, and advise companies on how to use these frameworks. They regularly present what they’re hearing from sales and customer success and marketing on all-hands. For example, we’ve just done a big pricing study and research. Study those.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userzoom

AUGUST 24, 2017

It’s no wonder, then, that the number of research studies on the UserZoom platform are doubling every eighteen months (new Moore’s Law). Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. Yes, this is counter intuitive.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

The Product Cafe

JANUARY 18, 2024

He is a key advisor and speaker known for his product strategy insights. Active in course creation, advising, and angel investing in the tech sector. A full day of presentations, panel discussions, and networking opportunities awaits you. This course does not require a technical background.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. Design thinking companies aim to understand users’ pain points before developing a technically feasible solution that addresses their needs.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. You must understand their pain points and study their business issues to solve them. . While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. What is [eG’s] Standard SLA for technical help required for customer? SapphireIMS.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product HQ

JUNE 20, 2024

It’s also advisable to make use of complex calculations, such as standard deviation, and avoid simple calculations. You may be asked to present complete answers to each question, including explaining each metric. Product managers are also expected to have a decent amount of technical understanding and experience.

Technical Advisors 52

Technical Advisors Product Management Product Manager Technical Review 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. So, rather than presenting data, it took a very interactive discussion format.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userpilot

APRIL 21, 2024

no technical skills). Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona. The thank you page advises customers that the sales team will be in touch soon, and provides a link to a page with Attest research papers.

Research Software 77

Research Software Feedback Software User Testing Reporting Tools 77

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Technical experience is not required. If you've been studying for other APM roles, you should be well-prepared.

Research Software 52

Research Software Analytic Tools Reporting Tools Feedback Software 52

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Classically, SEO is broken down into the following sub-areas: Technical SEO: includes ensuring pages are indexed, creating site maps, Knowledge Graph optimization and improving site speed.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Studies have shown that upselling to existing customers is 4x cheaper than selling to new ones. Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Studies have actually shown that it's 4x cheaper to upsell to existing users than it is to acquire new ones. But if you want a shortcut that's less technically demanding, read on… Why is product tour software important for SaaS? Get a demo today!

Analytic Tools 79

Analytic Tools Feedback Software Onboarding KPIs Software Review 79

Mind the Product

JANUARY 10, 2017

Make sure you notify them proactively – no one will go to a static web page of release notes and hit the refresh button every day – and present the information in a way that is easy and fast to digest. This should not be confused with technical documentation. There is an abundance of tracking software available.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 31, 2020

Amy’s journey is one that should be studied by anyone seeking guidance in their career and life. At an annual Autodesk engineering technical conference two years ago, Amy took the stage to address this very issue wearing a Peloton shirt and told the audience the story of the Peloton subscription experience.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). He also covered: A walk-through of some troubleshooting case studies from user reported issues to diagnosis. Citrix Monitoring Masterclass.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. However, it is advised to proceed with caution because sometimes response quality can be a tad questionable when you’re blasting out emails to relative strangers (remember – screeners are your friends).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Imaginary Cloud - Design

JANUARY 30, 2020

In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written). Studies show that humans can only retain an average of 3 to 5 items in their working memory. The second limitation regards the capacity of the human working memory.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

SEPTEMBER 7, 2023

To enable data sharing for team collaboration, you can use growth tools for data management , data sharing across teams, and analytics dashboards for different departments regardless of technical expertise. You should use no-code growth tools that support team collaboration in both technical and non-technical roles.

Data Visualization 81

Data Visualization Customer Feedback Analytic Tools User Testing 81