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Run Less Software

Intercom, Inc.

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

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A Leader's Guide to Metrics Reviews

Sachin Rekhi

One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.

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Intercom presents Engineer Chats

Intercom, Inc.

Disambiguation all the way down until you get to the point where the ambiguity that you are thinking of is like, “We know we want to embed an iFrame that has a certain interface, the developers move back and forth, and then, how do we actually implement that, tech design it, and write the codes to do it?”

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Dealing with an Underperforming Development Team

Roman Pichler

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Third, the team observes sustainable pace. But this would be wrong.

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Generate Operational Process Diagrams and Presentations Without Coding

The Product Coalition

Crafting workflow diagrams and presentations from scratch can be time-consuming and demands a level of coding or design expertise that not all of us possess. Benefits of Learning This Accelerate Communication: Quickly convert complex processes into visual diagrams and presentations. Word, PDF). Open your preferred web browser.

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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

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What is Testimonial Driven Development?

Mind the Product

However, I want to present a different perspective, Testimonial Driven Development (TDD). The books in this marketplace are business-related, especially in the field of product management and software development. The platform would enable product people to exchange their books, share their recommendations, and book reviews.