Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 282

Data Visualization Analytic Tools Research Software Product Research 282

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Let’s dive into why.

User Testing 192

User Testing Customer Experience Customer Feedback User Friction 192

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company.

Engineering 175

Engineering Weak Development Team Customer Experience User Testing 175

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 257

Product Research Reporting Tools Feedback Software Customer Communications 257

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 75

Research Software Positioning Data Visualization Definition 75

The Product Coalition

AUGUST 3, 2023

A compelling product vision is a guiding light, providing direction and purpose to the development process. The Importance of a Strong Product Vision A compelling product vision is a guiding star that aligns everyone involved in the product development process.

Vision 129

Vision Product Research User Testing Roadmap 129

Mind the Product

OCTOBER 8, 2018

Padman’s work has been literally life-changing, but it’s worth noting that his mindset and product development steps were as well-honed and effective as anything you’d see from the likes of Netflix, Amazon, or Google. Develop Customer Empathy With MVPs. User Feedback is Essential. Product Management Takeaway.

Product Research 159

Product Research User Testing Marketing Weak Development Team 159

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. We validated the pain points using focus groups and user interviews, and we quantified them using a survey. The Results.

Weak Development Team 163

Weak Development Team Banking Customer Experience User Friction 163

The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. The kiosks are interactive devices that provide concession, flight, point of interest and flight information to the passenger. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Here are five quick takeaways: You must establish deep empathy for the customer. Short on time? Focus on outcomes over output.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. Encourage your PM to be highly engaging and work to understand the pain points of the people he will encounter. Create a 4-week onboarding schedule.

Weak Development Team 126

Weak Development Team Product Manager Product Management Management 126

The Product Coalition

NOVEMBER 9, 2020

It was about 12 months ago when I was challenged by our CEO to dismantle our squad and create a growth team. Not being too sure what a growth team was, we started anyway. We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops.

Development Team Review 105

Development Team Review Weak Development Team Customer Experience Data Visualization 105

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty. Prioritize features based on what your customers need.

User Testing 91

User Testing Customer Feedback Customer Experience User Friction 91

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. They do not set the menu, cook the food or plate it up for customers. What are the experienced chefs doing, and how does the kitchen work as a team? Customer feedback ?—?what

Product Manager 173

Product Manager Product Management Weak Development Team Management 173

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. This article tackles the principles that successful teams use to maximize their outcomes.

Customer Experience 160

Customer Experience Data Visualization User Testing Product Research 160

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development?

Framework 131

Framework User Testing Research Software Feedback Software 131

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. It works at scale across numerous internal and external sources of customer feedback to provide powerful CX insights.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. Key Tasks User issues reports. What Is Product Operations?

Embedded Analytics 152

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 152

The Product Coalition

OCTOBER 12, 2020

Exploring 2 directions at a time, max We’re 5 people on our team, including 4 with an engineering background. At first, we would let any team member assign themselves an idea, based on their own preferences, while putting aside the ideas that we could invalidate on the fly. We might end up with 4 different ideas to work on.

Startups 154

Startups Analytic Tools User Testing User Friction 154

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 85

Feedback Software Positioning Reporting Tools Strategy 85

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? These all point to internal deficiencies in planning rather than problematic execution.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? 5 Easy Ways To Collect Feedback During Onboarding.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 184

Product Research User Testing User Friction Research Software 184

Mind the Product

DECEMBER 11, 2017

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers. Tension between designers and developers was palpable.

Weak Development Team 97

Weak Development Team Systems Review Customer Experience Software Review 97

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Let’s get into it!

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 75

Product Research Customer Feedback Data Visualization User Testing 75

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Also, in various organizations which have grown in product maturity, customer base etc., This is my motivation behind writing this article.

Technical Review 159

Technical Review Research Software Product Manager Product Management 159

Gainsight

MARCH 9, 2022

In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 78

User Testing Customer Experience Data Visualization Customer Feedback 78