Gainsight

MARCH 6, 2020

Don’t travel. ” We need a pathway to take positive action. ” We need a pathway to take positive action. To reassert some positive control over our universe. So here are five positive, proactive things I want to challenge you to do, based upon our five values at Gainsight. Don’t shake hands.

Positioning 126

Positioning Airlines Government Events 126

The Product Bistro

DECEMBER 11, 2018

I should have known that would be a harbinger of the level of travel that I would need to do. (My A rugged 3 months of travel (ask Akimoto-san, AKA Sherpa-san) about travel in Japan in February. Running in the morning wherever I am traveling. Unless the place was a disaster, focus on the positives. Where am I?

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. A small number of indicators are helpful for safely getting to your destination, including how fast you are travelling and how much battery/fuel is left. Step 3: Add Health Indicators. But it is not enough.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Intercom, Inc.

APRIL 29, 2020

For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. For businesses who are in a position to help, we should thoughtfully consider our social responsibility. – created a video that distills our advice on how to handle high support volume in Intercom.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

The Product Coalition

DECEMBER 21, 2021

It is quite common for a PM interview, but the type of answers expected from the panel varies with the role and position offered. It can be an Airbnb add-on to stay Homes and experiences (curated travel experience). How many of you came across Airbnb case studies during an interview?

Product Research 169

Product Research User Testing Research Software Travel 169

Alchemer Mobile

JUNE 20, 2019

The company’s CEO publicly apologized, while executives traveled to every office location to apologize in person. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 85

Feedback Software Positioning Reporting Tools Strategy 85

Intercom, Inc.

JUNE 13, 2018

Product positioning, knowledge and brand awareness are your first ports of call in the early days. Get comfortable traveling to your audience rather than expecting them to come to you. They’re now just called “events.” Once you start building your product, there’s a whole audience out there waiting to hear about you and your product.

Events 205

Events Branding Customer Experience User Testing 205

Intercom, Inc.

APRIL 9, 2020

If they’re able to at least come to work and have an environment and a tone of positivity, of purpose, of comfort – where they know that they’re cared about, where they know that they have folks in their corner – they’ll rally behind the mission. So that’s been really nice. We appreciate your patience.”

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

The Product Coalition

JANUARY 25, 2024

By assigning positive reinforcement for correct responses and adjusting strategies based on user corrections, the chatbot continuously refines its model for enhanced future interactions. By automating these tasks, chatbots contribute to a smoother and more efficient travel planning experience.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Product Management University

NOVEMBER 25, 2019

Managing the volume of requests and one-offs (big things) after talking with a single customer/prospect and positioning it as a trend! There’s no cost to attend other than travel, if required. Starting a product marketing function from scratch that reports into the current product management organization. And is it ever!

Reporting Tools 147

Reporting Tools Product Management Product Manager Travel 147

The Product Coalition

AUGUST 3, 2023

Here’s an example template for crafting an effective vision statement: “To [solve a problem] for [target users] by providing [unique value proposition] , leading to [positive impact or transformation] within [timeframe].” The Impact: Articulate the positive outcomes your product will bring to users or the market.

Vision 129

Vision Product Research User Testing Roadmap 129

The Product Coalition

OCTOBER 26, 2021

The value proposition is working also well, the qualitative feedback about the product is very positive ??. Therefore, Airbnb promises: Travelers will save money Travelers will live more local experiences (5) Disclaimer: I have nothing against Holiday Inn ?? , How can the different blocks complement each other?

Research Software 160

Research Software User Testing Feedback Software B2C 160

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. And so we don’t really have any interest in setting up businesses anymore, unless they can have a positive impact. It’s been very sad.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Intercom, Inc.

MAY 30, 2018

We intuitively feel that we are choosing the route, direction and speed of our journey, and even the type of car we’re traveling in. You won’t get the sense of personal growth and development that is so central to feeling like you have a positive life trajectory. We all like to think we’re the drivers of our own life.

Travel 181

Travel Finance Leadership Positioning 181

Intercom, Inc.

MARCH 26, 2020

In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5. Based on our years of experience managing a dispersed workforce, we are well-positioned to lead and conduct our business fully remotely. We are conducting interviews and onboarding new employees remotely.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Roman Pichler

JUNE 6, 2023

On the positive side, when done correctly, it will not only remove the problems. This, in turn, will have a positive impact on the conversation, and it will make it easier to share difficult feedback. Have you been travelling lately? It will help the individuals involved grow and strengthen your connections with them.

Construction 185

Construction Customer Feedback Framework User Testing 185

The Product Coalition

JANUARY 4, 2021

usually to travel, but this year just for a staycation. This is a more positive psychology angle on the “Fire yourself” approach?—?a I call my framework the 3Rs approach?—? Recharge, Reflect and Re-hire. First and foremost?—?need need to Recharge. I always try to take some time off at this time of the year?—?usually Life Pro Tip?—?typically

Travel 156

Travel Framework Customer Experience Books 156

Mind the Product

JUNE 10, 2019

This is why my personal journey to – I hope – at least an approximation of competency, travelled through the terrifying lands and rocky terrain of empathy and understanding. This journey must start with the mantra “assume positive intent”. Empathy and Understanding. The Road to Peace. A note of warning here.

Product Management 165

Product Management Product Manager Product Research Management 165

Product Talk

JANUARY 9, 2019

I’m in a fortunate position. My schedule doesn’t allow for much travel and I reserve the little travel that I do for conferences, Northwestern, and Collaborative Gain. The hardest part of my day is saying no to things I shouldn’t be doing. I have a thriving coaching business. I write a popular product blog.

Product Research 37

Product Research User Testing Webinar Travel 37

freshtrax

JULY 31, 2024

This might be strange considering how Japanese people tend to live in small homes and often travel via public transportation. This approach was initially born from COVID-19 pandemic restrictions when Costco members were limited to a fewer number of guests than before, and traveling farther to get to Costco became inadvisable.

Transportation 111

Transportation Travel Branding Marketing 111

Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. George, a Monzo support rep, replied in a few minutes and credited the funds back into his account instantly – all while Tristan was racing across town to track down the thieves. An assist from automation.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Alchemer Mobile

AUGUST 6, 2020

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks aggregated across Food and Drink, Shopping, Travel, Finance, Media, and Lifestyle app categories.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

bpma ProductHub

SEPTEMBER 6, 2016

It makes the transition easier, keeps you in your comfort zone and positions you for a wider variety of career options over the long term. If you’re an engineer with product manager aspirations, make the move in two smaller steps instead of one big leap. Know Your Comfort Zone. Here’s the deal.

Engineering 150

Engineering Product Management Product Manager Management 150

Sachin Rekhi

DECEMBER 6, 2021

We experience these effects everyday when we use products like Uber, where the more drivers who join, the shorter your wait times; Slack, where the more team members that join, the quicker it is to communicate with more of your colleagues; and Airbnb, where the more travelers that join, the better the listing reviews. The Cold Start Problem.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

The Product Coalition

MAY 10, 2021

There were several incidents where the first 2 tests came out negative and the 3rd attempt came out positive as it was conducted wrongly by individuals at home. Instructing self-tests to be conducted at home by students during their last year of high school if they wish to return to school: how is success measured here?

User Testing 178

User Testing Product Research Government Travel 178

Mind the Product

JUNE 27, 2019

Each group was read the parable of the Good Samaritan – the story of a Samaritan coming to the aid of a distressed traveller after others have ignored their plight. Positive Examples of Product Goals. One that defined themselves as having Christian beliefs, and another with no religious beliefs.

Product Goals 179

Product Goals Data Visualization Reporting Tools Government 179

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. One of the worst hit by this is the travel industry. Image by Daniel Lee.

User Testing 121

User Testing Product Research Research Software UX 121

The Product Coalition

NOVEMBER 2, 2024

While traveling in Italy, I began to understand what it meant — not just words, but a way of life woven into the actions and lifestyle of the people. What matters most in maintaining genuine satisfaction is cultivating a positive attitude within both your work life and personal life.

Product Management 130

Product Management Product Manager Management Management 130

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. A small number of indicators are helpful for safely getting to your destination, including how fast you are travelling and how much battery/fuel is left. Step 3: Add Health Indicators. But it is not enough.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mind the Product

MAY 7, 2019

Work in a distributed team needs to be organised in a way that doesn’t require someone to travel to the head office whenever a collaboration activity needs to happen—but you should get the whole team together periodically. It may even provide ideas on how to capitalise on these cultural differences. Occasional Face Time.

Travel 155

Travel Feedback Software Reference Messaging 155

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. In my spare time, I love traveling, watching Broadways and spending time with friends and family. More About The Product Mentor.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

The Product Coalition

FEBRUARY 14, 2023

What are the most important skills to learn for an entry-level position? I’ve made the transition from an Analyst to a Product Manager (PM) , which is why many such aspirants often ask me for advice: How do I get into Product Management? Can you tell me more about your experience? if so, what would you build?

Customer Experience 145

Customer Experience Analytic Tools Feedback Software Product Management 145

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. Does the candidate have skills or experiences that can transfer well into meeting the needs of the position? Set a standard and make it work for your team.

User Testing 178

User Testing Weak Development Team Customer Experience Airlines 178

Mind the Product

MARCH 5, 2020

The best app opt-in rates belong to financial and travel applications, but the variation between domains is not much more than 10%. Mega apps – meaning an “ecosystem” app, such as WeChat, Facebook, and Alipay – take a different approach and are positioned firmly in the app side of things. Screenshot in June 2019.

Research Software 134

Research Software Reporting Tools Development Data Visualization 134

Mind the Product

JANUARY 21, 2020

The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. For most high street businesses this position has now flipped, the bricks and mortar business is getting smaller and the focus is on ecommerce. I worked in international schools so it was a good way to travel.

Banking 127

Banking Weak Development Team Workshop Customer Experience 127