Product Management University

OCTOBER 19, 2023

Lackluster sales and/or poor adoption shouldn’t come as a surprise. The intent of that design and development changes a lot. In other words, it’s entirely possible your marketing launch isn’t telling your target customers why they should care about something that in all liklihood, has value to them.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

Product Research 278

Product Research Product Management Product Manager Customer Experience 278

Mind the Product

MAY 10, 2019

Throughout his long career, Kenneth Chin, now the Chief Product Officer for Seek Asia, has worked with and led product teams around the world, including the US, UK, Australia, and across Asia. This is one of the core behaviours in many individuals and teams across Asia, and it can have interesting effects. It’s Not All Bad.

Weak Development Team 150

Weak Development Team Product Research Research Software Presentation 150

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Use this article as a guide to polish your resume and improve your job-hunting prospects. Storytelling.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. What is product positioning? Why is product positioning important? Benefits of good product positioning.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

ProductPlan

MARCH 12, 2019

Cultural fit is a relatively new concept in hiring and team building. This has given hiring managers the confidence to reject prospects who look perfect on paper, but might not mesh with the existing team and company norms. Culture sets the tone, permeating every aspect of the team and the quality of their work.

Weak Development Team 96

Weak Development Team User Testing Magazine Positioning 96

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Without training, it’s like being a trash collector sinking in quicksand, with lunatics lobbing stuff at you.

Weak Development Team 108

Weak Development Team Development Analytic Tools User Testing 108

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. This was going to be a team effort.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Mind the Product

MARCH 26, 2020

You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. It’s not just about developing a feature, you also make sure that is robust enough, so it doesn’t cause a bad impression. You care about quality.

Engineering 193

Engineering Product Management Product Manager Research Software 193

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. Are there capacity or incentive issues?

Customer Experience 203

Customer Experience Onboarding KPIs User Testing Customer Feedback 203

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 229

Product Research Onboarding KPIs CTO Coach Research Software 229

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. This technology is crucial for developing conversational interfaces like chatbots, which help create seamless and interactive experiences forusers.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Folding Burritos

FEBRUARY 22, 2016

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. You get to the moment when everything’s prioritized for the next development cycle.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

Mind the Product

DECEMBER 11, 2017

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers. Tension between designers and developers was palpable.

Weak Development Team 129

Weak Development Team Systems Review Customer Experience Software Review 129

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. This will help your PM’s understand the way they should position themselves within the company. It’s a very positive shift, for feedback is essential for growth and development.

Weak Development Team 139

Weak Development Team Product Management Product Manager Management 139

The Product Coalition

MAY 27, 2021

The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development? How do you see your career developing in the next 5 years? What are your main strengths and weaknesses? What do you see as a Product Manager’s main role within product development?

Weak Development Team 166

Weak Development Team User Testing Product Management Product Manager 166

The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

Weak Development Team 127

Weak Development Team Systems Review Customer Experience Software Review 127

Mind the Product

MARCH 16, 2018

Sue is an engineering lead on a team and Tom is the product manager. Not surprisingly, Tom, Sue and team are under a lot of pressure to get this world-changing product out the door. In today’s team meeting the debate escalated into an argument. Meet Sue and Tom. The potential is HUGE! It can happen so easily.

Weak Development Team 167

Weak Development Team Product Research Management Management 167

Mind the Product

OCTOBER 8, 2018

Padman’s work has been literally life-changing, but it’s worth noting that his mindset and product development steps were as well-honed and effective as anything you’d see from the likes of Netflix, Amazon, or Google. Develop Customer Empathy With MVPs. Sustainable Business Model and Developing Product Ecosystem. Philip Kotler.

Product Research 183

Product Research User Testing Marketing Weak Development Team 183

Product Talk

JUNE 19, 2024

I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. They help us explore the diverse perspectives on our cross-functional team and then align around a shared understanding. Take a minute and suppose you were on the search team.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. What are the experienced chefs doing, and how does the kitchen work as a team? Key considerations to build product capability within an organisational include: What is the team topology?

Product Management 186

Product Management Product Manager Weak Development Team Management 186

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Product managers are often called in late in the selling cycle to address specific customer demands/requests or to position our product against competitors. Why Does It Matter? Our word is our bond.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 279

Product Research Reporting Tools Feedback Software Customer Communications 279

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

nulab

SEPTEMBER 2, 2022

Maybe, they didn’t give you enough notice, or they didn’t provide adequate training for your replacement. But even in those cases, offboarding can be an opportunity to turn a potentially negative situation into a positive one. Notify the team. Maybe, they just made you feel like a burden instead of an asset.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Mind the Product

JUNE 28, 2018

Is there a difference between developing an enterprise and a consumer product? The key thing here is that Slack is a simple product solving a simple, well-defined, and well-understood problem for a user who has needs which are very similar to the personal needs of the design and development team. Customer Insights.

B2C 161

B2C B2B User Testing Feedback Software 161

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 102

Weak Development Team Development Product Research Technical Review 102

Intercom, Inc.

JUNE 18, 2018

Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. And when given more time to reflect on that instinctive position, people usually become even more convinced they are right. Third, despite however much practice, there are things our brains are still bad at.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

Mind the Product

FEBRUARY 21, 2019

And I’d like to think that product people are among the more open professionals out there: we can be honest about our struggles, face up to our fears, and seek wisdom for our weaknesses. Therefore it’s how we handle it which matters – and we do well to remember that not all conflict is bad. So what are these fears?

Weak Development Team 157

Weak Development Team Product Management Product Manager Product Research 157