Product Management University

OCTOBER 16, 2023

Here’s a simple example of portfolio positioning and how it makes your product positioning more strategic. If we go back to post 3 of 10 , you’ll see the ripple effect of a customer-facing portfolio vision in full swing when it’s time to craft your portfolio (and product) positioning! It sounds strategic.

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Positioning Product Research User Friction Differentiation 147

Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." We've come a long way but we still have far to go. Can you just teach us UX?"

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Product Management University

JANUARY 10, 2024

I learned a lot about product positioning long before I ever stepped into a product marketing role. I think of demos as verbal product positioning. The Product Positioning School of Hard Knocks Early in my pre-sales demo career, I had some demos where my audience was totally engaged and it felt like I hit it out of the park.

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Positioning Research Software Healthcare Demo 147

The Product Coalition

JANUARY 25, 2024

Training these transactional chatbots to understand and fulfill user requests effectively is essential. One powerful approach to training such chatbots is reinforcement learning  — a subfield of machine learning. This data serves as the training set for the reinforcement learning agent.

Artificial Inteligence 147

Artificial Inteligence Reporting Tools Feedback Software Research Software 147

Product Innovation Educators

DECEMBER 9, 2024

The Traditional Approach Trap Most organizations try to overcome these barriers through: Special innovation teams Suggestion boxes Innovation training programs However, Doug found these approaches usually fail because they don’t address the underlying system issues.

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Systems Review Data Visualization Framework User Testing 245

Product Innovation Educators

MARCH 16, 2020

Train your brain for success in product management. Keep listening as Dana Wilde, host of The Mind Aware Show podcast and author of Train Your Brain describes practical ways to make your brain work better for you. Mindset is a trained habit of thought. Training your brain is very practical. 4:00] What is mindset?

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Product Management Product Manager Management Management 64

Product Management University

JULY 18, 2023

Does your product positioning need to be different than your sales narratives? The short and simple answer is no, but it’s highly dependent on how your product positioning is constructed. No salesperson would ever use our product positioning dialogues when talking with prospects and customers.

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Positioning Product Research Construction Workshop 130

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management.

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Product Management Product Manager Research Software Feedback Software 407

Product Management University

MARCH 5, 2025

Listen, relate, and position your products as the key to meeting their goals by solving their problems. If you want the most customer value centric training courses for product management, product marketing, sales and customer success, contact us about a personalized workshop for your team. They’ll assume your products are great.

Customer Experience 130

Customer Experience Workshop Positioning Product Marketing 130

Product Innovation Educators

AUGUST 26, 2024

As AI tools become more common, product leaders face new challenges in managing teams, fostering innovation, and maintaining a positive work environment. Introduction Artificial intelligence (AI) is changing how we work, especially in product management.

Data Visualization 290

Data Visualization Generative AI Research Software Artificial Inteligence 290

Roman Pichler

NOVEMBER 6, 2023

As the individual is a peer and not the boss, they cannot tell people what to do and they are usually not in a position to offer rewards like a promotion. 2 ] It does not derive from a position on the org chart. The individual’s power consequently originates from their position. Instead, it must be earned. See Peter G.

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Leadership Customer Feedback Construction User Testing 303

Product Innovation Educators

AUGUST 31, 2020

Create positive workplace relationships and improve staff morale. . You can take this inventory and our training with your team. Our training helps the whole team become involved in communicating appreciation. [21:22] Point out their cheerful personality, discipline in training for a marathon, or commitment to their kids. [26:04]

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Magazine Product Management Product Manager Product Research 314

Product Innovation Educators

JUNE 29, 2020

We don’t have any positional authority or transactional power. Product vision is an inspirational goal that describes the positive change that the product will bring about. Again, empathy is important to train ourselves in. We don’t have any positional authority or transactional power. Innovation Quote.

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Agile Product Management Product Manager Workshop 276

Userpilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. You can do this by calculating the percentage of positive responses (satisfied and very satisfied) you received. Similarly, sharing positive experiences is easier than ever before. CSAT Score Formula.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Product Talk

DECEMBER 11, 2024

They came up with the outcome Passioneers are engaged and positive and clear on their role and responsibilities based on the feedback survey and quiz related to Continuous Discovery Habits. Describe a moment when you realized you needed additional training to advance in your role. What did you do about it?

Product Research 180

Product Research Customer Experience User Testing Feedback Software 180

Intercom, Inc.

OCTOBER 13, 2020

This is what you want to design for – you can ship a first version with machine learning that’s not amazing, but it doesn’t really damage the end user experience, because the design makes the cost of false positives relatively low. What was the cost of a false positive going to be? Would end users be glad to see the bot?

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Management University

OCTOBER 19, 2023

Since this entire series of articles is about the ripple effect of product management, there’s a good chance the content for your product positioning (post 7 of 10), sales enablement tools (post 8 of 10) and marketing launch activities was created in a silo in product management long before the product or feature set was ever built (posts 4-6).

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Product launches Product Research Weak Development Team Vision 264

UX Planet

DECEMBER 25, 2024

You see, a positive user-centred designercan; Increase engagement, Build loyalty, and,yes, Contribute positively torevenue I just feel that the moment we link UX to financial metrics, the conversation about the value of UX goes out thewindow. In the end, UX is about more than financial gain. Enjoyed this?

UX 105

UX Feedback Software Customer Experience User Testing 105

Product Innovation Educators

NOVEMBER 28, 2022

She is frequently sought by media and companies to speak and train on these topics. The recommendation I make is to speak and act in the direction you want your results to be—positive not negative. [6:47] It’s not about positive feelings. She is frequently sought by media and companies to speak and train on these topics.

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Presentation Books Positioning Download 277

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. My task chair product launch was not published in our catalog, but we trained our sales team and customer support on the new heavy-duty program.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. These badges motivate learners to engage with the material and finish their training. Gamification transforms traditional onboarding training programs to: Improve knowledge retention.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Lenny Rachitsky

NOVEMBER 17, 2024

These are stronger indicators of interest that tell you they really want your product, versus general positive feedback. Closing contracts as founders not only builds your confidence but also equips you with the insights needed to effectively train your future sales hires.

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Product Management University

MARCH 14, 2023

About Product Management University Product Management University is a B2B/B2B2C training organization with training and certification programs for product management, product marketing, sales and customer success teams. In turn, solution providers more consistently meet their revenue, retention and wallet-share goals.

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Framework Customer Experience Product Marketing Product Management 246

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Roman Pichler

FEBRUARY 19, 2024

It’s the first step to bring about positive change. You are not in a position to decline feature requests. As you are not empowered to determine the product features, you are not in a position to manage the product and significantly impact the value it creates. I certainly don’t intend to make anyone feel bad.

Product Research 278

Product Research Product Management Product Manager Customer Experience 278

Mind the Product

AUGUST 29, 2021

The HiPPO — the “Highest Paid Person’s Opinion” Over the years, we’ve published content about these creatures — how to train your HiPPO, how to manage your HiPPO — and across the wider web, you’ll find endless posts coming at the topic from the same angle. It’s never particularly positive.

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Positioning Management Management 185

UX Planet

DECEMBER 6, 2024

Next, ensure diverse and representative training data for AI models. Empowered users who understand the technology behind their experience are more likely to engage positively with AI-powered interfaces. AI models trained on unbalanced data can unintentionally reinforce stereotypes and exclude or misrepresent certain user groups.

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Feedback Software Research Software Analytic Tools Data Visualization 88

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. They are also offering doctors free use of its platform and free teleconsultation training. Their goal is to assist those who normally take the train or tube to work to keep them healthy and safe.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

UX Planet

MARCH 15, 2025

Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty. In this approach, model training happens on users devices, and only aggregated insights are returned to servers.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

Product Innovation Educators

SEPTEMBER 30, 2024

DFW’s commitment to innovation, as exemplified by their “Future of Travel Transformed” motto, positions them at the forefront of airport innovation.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Product Innovation Educators

AUGUST 19, 2024

Invest in Cross-Functional Training Provide training opportunities for team members to build skills across different areas. Unify the Team Working together across different departments is essential for successful product launches. This alignment helps prioritize resources and gain support from senior leadership.

Feedback Software 319

Feedback Software B2B Onboarding KPIs Customer Feedback 319

Product Innovation Educators

JULY 19, 2021

Returning with us is Greg Geracie the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. Surprisingly, respondents were very upbeat and positive. 12:43] Planning for future adverse events.

Product Research 278

Product Research Research Software Product Management Product Manager 278

The Product Guy

JUNE 15, 2017

Invite people not only from Product & Tech, but also Support, Sales, Training, and any other relevant group. Seize the opportunity to spread information and to learn from others, and position yourself as a go-to person in your company. Hold a recurring meeting once per month that gets you in front of a cross-departmental audience.

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User Testing Feedback Software Customer Feedback Research Software 292

Product Talk

FEBRUARY 16, 2022

This makes complete sense—as people read my book, take one of my courses , go through my training , or watch one of my talks, they naturally wonder about applying the concepts of continuous discovery to their own work. As a product discovery coach, I get asked a lot of questions. That’s not collaboration.

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Product Research Engineering Webinar Testing 303

Product Innovation Educators

AUGUST 10, 2020

Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. Fortunately, interacting with customers is a learned skill that we can train ourselves in. [32:11]

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Weak Development Team Product Research Reporting Tools Data Visualization 227

Product Management University

OCTOBER 17, 2023

In a portfolio management model, you’re taking everything you know about your target customers from the top of their organization down, and training your salespeople on THE CUSTOMER – their industry dynamics, strategic and operational priorities, obstacles, etc. This is by far the most important part of sales enablement.

Product Research 130

Product Research Customer Experience Management Management 130

Intercom, Inc.

DECEMBER 8, 2020

If you experience a decline in your resolution rate, you may discover that bugs, inefficient workflows, or a need for better training and resources for your reps is responsible for this drop-off. Resolution rate. Tickets by hour. Below, we highlight how a little automation can go a long way for both your customers and your team.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211