Product Management University

JULY 18, 2023

Does your product positioning need to be different than your sales narratives? The short and simple answer is no, but it’s highly dependent on how your product positioning is constructed. No salesperson would ever use our product positioning dialogues when talking with prospects and customers.

Positioning 130

Positioning Product Research Construction Workshop 130

Roman Pichler

NOVEMBER 6, 2023

As the individual is a peer and not the boss, they cannot tell people what to do and they are usually not in a position to offer rewards like a promotion. 2 ] It does not derive from a position on the org chart. The individual’s power consequently originates from their position. Instead, it must be earned. See Peter G.

Leadership 285

Leadership Customer Feedback Construction User Testing 285

Product Management University

NOVEMBER 29, 2023

When it comes to positioning value, sometimes the simplest things are the hardest to say. There’s a lot that goes into positioning value and making it unique and compelling. Positioning Value the Simple Way I’ll share my secret. To all of you product marketers out there, you totally understand this situation!

Positioning 100

Positioning Workshop Messaging Consulting 100

Intercom, Inc.

OCTOBER 13, 2020

This is what you want to design for – you can ship a first version with machine learning that’s not amazing, but it doesn’t really damage the end user experience, because the design makes the cost of false positives relatively low. What was the cost of a false positive going to be? Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Management University

OCTOBER 19, 2023

Since this entire series of articles is about the ripple effect of product management, there’s a good chance the content for your product positioning (post 7 of 10), sales enablement tools (post 8 of 10) and marketing launch activities was created in a silo in product management long before the product or feature set was ever built (posts 4-6).

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Roman Pichler

FEBRUARY 19, 2024

It’s the first step to bring about positive change. You are not in a position to decline feature requests. As you are not empowered to determine the product features, you are not in a position to manage the product and significantly impact the value it creates. I certainly don’t intend to make anyone feel bad.

Product Research 261

Product Research Product Manager Product Management Customer Experience 261

Product Management University

MARCH 14, 2023

About Product Management University Product Management University is a B2B/B2B2C training organization with training and certification programs for product management, product marketing, sales and customer success teams. In turn, solution providers more consistently meet their revenue, retention and wallet-share goals.

Framework 246

Framework Customer Experience Product Marketing Product Manager 246

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Product Management University

DECEMBER 11, 2024

AI has put you in the best position to do that in a fraction of the time it would take you otherwise. The Impact on Our Training Courses When I think about the above scenarios and a whole slew of others, I cant help but think how AI will significantly change the way we facilitate our training courses. This is where it starts.

Product Manager 130

Product Manager Product Management User Testing Technical Review 130

Mind the Product

AUGUST 29, 2021

The HiPPO — the “Highest Paid Person’s Opinion” Over the years, we’ve published content about these creatures — how to train your HiPPO, how to manage your HiPPO — and across the wider web, you’ll find endless posts coming at the topic from the same angle. It’s never particularly positive.

Positioning 185

Positioning Management Management 185

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. They are also offering doctors free use of its platform and free teleconsultation training. Their goal is to assist those who normally take the train or tube to work to keep them healthy and safe.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Product Management University

OCTOBER 17, 2023

In a portfolio management model, you’re taking everything you know about your target customers from the top of their organization down, and training your salespeople on THE CUSTOMER – their industry dynamics, strategic and operational priorities, obstacles, etc. This is by far the most important part of sales enablement.

Product Research 130

Product Research Customer Experience Management Management 130

Intercom, Inc.

DECEMBER 8, 2020

If you experience a decline in your resolution rate, you may discover that bugs, inefficient workflows, or a need for better training and resources for your reps is responsible for this drop-off. Resolution rate. Tickets by hour. Below, we highlight how a little automation can go a long way for both your customers and your team.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

MARCH 16, 2021

Below, we share the latest and greatest proactive support strategies – including how to automatically identify recurring customer issues, preemptively resolve customer queries with targeted messages, and ultimately, position support as a core value driver for your business. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Product Talk

FEBRUARY 16, 2022

This makes complete sense—as people read my book, take one of my courses , go through my training , or watch one of my talks, they naturally wonder about applying the concepts of continuous discovery to their own work. As a product discovery coach, I get asked a lot of questions. That’s not collaboration.

Product Research 287

Product Research Engineering Webinar Testing 287

The Product Coalition

JUNE 28, 2020

Rare are the Apps that genuinely attempt to do good to users and thus positively impact society at large. They also have dedicated focus for improving sleep quality and iPad version of their App also includes guided physical training exercises. The App encourages exactly that.

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

Sachin Rekhi

APRIL 12, 2020

The most successful businesses realize this and work hard to continually protect their strategic position. Netflix's traditional streaming service put it in a precarious strategic position as it had to continually license content from owners, pay licensing fees based on consumption, and renegotiate those deals every few years.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Roman Pichler

SEPTEMBER 11, 2023

The vision describes the ultimate purpose for creating the product and the positive change it should bring about. This aligns everyone and ensures that the various deliverables and outputs—for instance, the source code, the end-user documentation, the marketing collateral, and the training materials—fit together.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Intercom, Inc.

MAY 19, 2021

Build the necessary technical depth within the team needed through training and experimentation. Increase observability and empower teams to support their infrastructure through tooling and training. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Intercom, Inc.

MAY 6, 2020

At times, your users might leave positive feedback on support interactions that weren’t actually up to par based on your internal criteria. However, some support teams aim to provide feedback on all interactions during, for example, onboarding or training programs. Customers don’t know your quality standards.

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

The Product Coalition

MARCH 18, 2022

Perhaps the sales team isn’t trained adequately. They return your phone calls, buy more licenses, leave positive reviews, etc. It’s important to know what your competitors are doing to get a pulse of your relative positioning. You could have more competition, and the core value prop is not differentiated enough.

Customer Experience 195

Customer Experience Onboarding KPIs User Testing Customer Feedback 195

Intercom, Inc.

NOVEMBER 18, 2020

According to our survey findings, the biggest support automation challenges for companies are understaffing, the need for better employee training, and the need for better technology. Study after study shows a positive customer experience is essential for winning repeat business ”.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Roman Pichler

JUNE 7, 2022

Imagine that you have trained hard to run a half-marathon. See difficult feedback and critical data as something positive , as an opportunity to learn and improve. Listen to this article: [link]. 1 No Product KPIs. Shortly after the start of the race, your smart watch stops working, and you discover that you didn’t bring your phone.

KPI 307

KPI Data Visualization Weak Development Team Customer Feedback 307

Product Management University

FEBRUARY 9, 2023

The School of Customer Success features the Customer Success Value Skills training course and certification. The training is a one and a half-day course offered in-person at the customer site or live online in a virtual classroom. Certification is included with the training.

B2B 130

B2B Certifications Product Manager Product Management 130

Product Management University

JANUARY 17, 2024

If you follow the exact same process before you build any features, you’ll make the customer on-boarding process exponentially easier, not to mention product positioning and sales demos. Product managers, if you’re reading this, take notice of the how-to approach laid out above. Here’s why. It’s the ultimate acceptance test.

User Testing 130

User Testing Demo Events Positioning 130

The Product Coalition

MARCH 8, 2023

A trained ML model achieved an 84% recall rate , the most critical metric. The cost of misclassifying an image is high, i.e., false positives and false negatives. False Positive (FP): The model predicted the positive class, but it was negative. can help doctors prioritize cases.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Feedback Software Healthcare 126

Intercom, Inc.

JANUARY 5, 2022

Start training your employees on compliance practices and how to spot these malicious emails from day one – the quicker they adopt a security-first mindset, the sooner it becomes part of the culture. Adam: It was, again, just being in a position where we felt comfortable to do it. That’s how I always define it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Productside

NOVEMBER 13, 2024

And, we teach this in our training. I often advise coaching clients who want to change industries or move into a leadership position within their industry to create a thought leadership plan. Hopefully in your career, you come from a field of expertise where you deeply understand that market space.

White Paper 156

White Paper Product Manager Product Management Reporting Tools 156

Product Talk

SEPTEMBER 4, 2024

Claire shares a few of the observations she’s made from these interviews: The trio (also referred to as a trinome, triforce, or quartet) appeared in some companies because a CPO encountered this philosophy in training sessions and articles or organically because it made sense to de-silo the roles.

Product Research 215

Product Research Onboarding KPIs CTO Coach Research Software 215

The Product Coalition

JANUARY 27, 2024

As software builders, we are uniquely positioned to influence this environmental trajectory. Develop energy-efficient AI/ML models Develop AI models using optimization techniques like pruning and quantization during the model development and training phases. Additionally, refer to The Greenhouse Gas Protocol for compliance standards.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

The Product Coalition

OCTOBER 4, 2022

Their goal is to generate positive feelings about the product, whether the form factor, the packaging, or the unboxing experience. The team prioritizes cramming more in rather than focusing on the most meaningful, loveable features that may slow the train. You need to slow the feature train if your focus is a minimum loveable product.

User Testing 146

User Testing Product Research Customer Experience Customer Feedback 146

Intercom, Inc.

APRIL 26, 2022

“A consistent, transparent journey means a very positive experience for your customers” This same focus on seamless continuity should also be applied to your customers’ individual orders. A consistent, transparent journey means a very positive experience for your customers. Prioritize meaningful customer engagement.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

NOVEMBER 23, 2021

APM positions have been instrumental in many a professional’s transition into Product, regardless of age. What an APM Can Do For You What the programs provide to the APMs they hire is obvious, as they get training, mentorship, and their first critical step in their PM career. Applications aren’t only open to new grads and students.

Product Manager 143

Product Manager Product Management Management Management 143

Product Management University

JUNE 21, 2023

Developing a content strategy for product marketing requires an approach similar to product positioning. It’s about meeting your target customers in their comfort zone with insightful content that strikes an emotional chord. The most important thing to keep in mind is quality over quantity.

Product Marketing 130

Product Marketing Marketing Strategy White Paper 130

Intercom, Inc.

SEPTEMBER 24, 2019

Drives positive change. and the impact of that work (the “so what?”), to ensure that you have made a meaningful and positive change. Example 4: The designer organized Figma training for designers. Is easy to use and understandable. Is well crafted and polished. Is recognized broadly as being valuable.

Feedback Software 222

Feedback Software Leadership Framework Software Review 222

Alchemer Mobile

JUNE 15, 2024

Training an AI model can be performed two ways: supervised or self-supervised. Supervised learning is when the training information provided to an AI technology is controlled by the people who develop or operate it. Words and phrases are assigned positive and negative sentiments. What is supervised and self-supervised learning?

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100