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In Pursuit of the Checkered Flag: The Challenge of Developing a Driverless Race Car System

Product Management Unpacked

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

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Standing together: How Intercom customers are providing relief during COVID-19

Intercom, Inc.

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Build the necessary technical depth within the team needed through training and experimentation. Increase observability and empower teams to support their infrastructure through tooling and training.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

TLDR; Instructional design software helps you create custom eLearning courses and training material. Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. Segment users and personalize in-app training with Userpilot. Let’s go!

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Why your privacy ecosystem is crucial in the age of GDPR

Intercom, Inc.

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

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Product Demos: Avoiding the Trap of Telling vs. Selling

Product Management University

The telling demos are more like an introductory training class on the product versus a sales presentation. We’ll call you if we have any questions.” “Can you explain how your system reads resumes from job applicants?” Telling demos aren’t going to energize anyone. They usually end with, “Thanks for the very informative demo.

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