Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. “The customers and their needs are completely missing from the systems we use. But the customers and their needs are completely missing from the systems that we use.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Department of Product

MARCH 28, 2022

Which means at some point, every product must reassess its position in the market – and the strategic decisions that underpin it – to decide whether to evolve and adapt to new emerging market trends, or to ignore them. It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post. By front-loading +Psych screens (e.g.

User Testing 131

User Testing Feedback Software Framework Onboarding KPIs 131

The Product HQ

JULY 1, 2024

Average B2B Product Manager Salary The B2B product manager position is a full-time role that involves developing and managing one or multiple products. For the most part, B2B product managers work in the software, IT, and tech industries. Therefore, it’s advisable to filter your industry when looking for an exact yearly salary figure.

B2B 52

B2B Technical Advisors Reporting Tools Technical Review 52

The Product Coalition

JANUARY 5, 2021

TL; DR: 71 Product Owner Interview Questions to Avoid Imposters If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. Sprint Reviews and user interviews are also well suited to improve collaboration and communication over time.

Product Research 99

Product Research Technical Advisors Customer Experience User Testing 99

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) 2 – The best customer success software will be no-code.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive. Secondary onboarding.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Intercom, Inc.

MAY 19, 2022

To give more context to these figures we’ve sent a survey out to hundreds of support professionals in the software and internet industry, consumer services industry, financial industries, and many more with company sizes ranging from 10 employees to 10,000+. That’s why you need to do these internal reviews as well.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product Coalition

MARCH 30, 2019

Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. the 16 digit numeric code printed on front side of every card) can be used to identify the issuing network and the bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2.

Banking 61

Banking Technical Advisors Systems Review Customer Experience 61

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. But just because it was a lot of code doesn’t mean it worked. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. We’d made great code. Similar, right?

Technical Advisors 123

Technical Advisors Product Management Product Manager Technical Review 123

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. As a bonus, if you want to build a mobile version of your product, they can help you code that app as well.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52