Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." We've come a long way but we still have far to go.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Product Management University

APRIL 25, 2023

Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests. Your H1 Value Headline & Positioning Statement Your top-level headline should be a short phrase that describes something every employer wants when they hire a person into this role.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Product Talk

MAY 5, 2021

When a product trio works together to develop a shared understanding of their customer, they are in a much better position to create products that customers love. When a product trio works together to develop a shared understanding of their customer, they are in a much better position to create products that customers love. Tweet This.

Product Research 330

Product Research User Friction Software Engineering Engineering 330

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Having successfully managed different products will put you in a great position to advise and support the product people who work for you. Be Prepared to Look after People, Not Products. This is likely to increase their respect and trust for you.

User Testing 339

User Testing Product Research Weak Development Team Customer Experience 339

Roman Pichler

FEBRUARY 19, 2024

It’s the first step to bring about positive change. You are not in a position to decline feature requests. As you are not empowered to determine the product features, you are not in a position to manage the product and significantly impact the value it creates. I certainly don’t intend to make anyone feel bad.

Product Research 264

Product Research Product Manager Product Management Customer Experience 264

Roman Pichler

MARCH 9, 2022

It helps people understand how their work relates to a bigger whole and how their efforts create a positive change. Instead of referring to the product, state the positive change you want to bring about, such as “healthy eating.”. A solution-agnostic vision allows you to change the product strategy but keep your vision stable.

Vision 334

Vision Workshop Customer Experience Leadership 334

Product Management University

OCTOBER 19, 2023

Since this entire series of articles is about the ripple effect of product management, there’s a good chance the content for your product positioning (post 7 of 10), sales enablement tools (post 8 of 10) and marketing launch activities was created in a silo in product management long before the product or feature set was ever built (posts 4-6).

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Roman Pichler

NOVEMBER 6, 2023

As the individual is a peer and not the boss, they cannot tell people what to do and they are usually not in a position to offer rewards like a promotion. 2 ] It does not derive from a position on the org chart. The individual’s power consequently originates from their position. Instead, it must be earned.

Leadership 289

Leadership Customer Feedback Construction User Testing 289

Product Management University

JANUARY 22, 2025

The most common mistake product marketers make with product positioning is they do it without regard for their salesforces ability to deliver it. Sure, you want to nail the product positioning so that prospective buyers understand your unique value. It also eliminates the need for two or more versions of your positioning.

Positioning 130

Positioning User Testing Differentiation Product Marketing 130

Intercom, Inc.

NOVEMBER 2, 2021

This year, it’s estimated that approximately one in four people have quit their jobs , and those positions are remaining open for much longer than expected. These feedback loops are fuel for your team’s morale; they have a positive influence on your team’s productivity and power each team member’s happiness and job satisfaction.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

DECEMBER 28, 2021

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

OCTOBER 7, 2021

“Having a way to speak to the people who are just massive fans really helps us on how we continue to build on that positive behavior and positive experience. It’s been really, really helpful to have an easily managed tool. I can go out and do it myself and have it be published tomorrow if I want to.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

Intercom, Inc.

OCTOBER 13, 2020

This is what you want to design for – you can ship a first version with machine learning that’s not amazing, but it doesn’t really damage the end user experience, because the design makes the cost of false positives relatively low. What was the cost of a false positive going to be? Would end users be glad to see the bot?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

OCTOBER 6, 2020

Positive feedback is untrue. This challenges the “positive feedback is untrue” narrative. I’m more confident and I’ve seen a very positive impact on the emotions/behaviors I listed above. Introducing the brag sheet. It was crucial that I confronted this self-doubt and found a way to navigate it.

Customer Experience 260

Customer Experience User Testing Customer Feedback Positioning 260

Alchemer Mobile

APRIL 22, 2021

When we layer on sentiment distribution, you can see the difference between negative, neutral, and positive sentiment across app store reviews. Working in Mobile Business Services in 2021.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Intercom, Inc.

MARCH 10, 2021

Practice the art of the “positive no”. Enter the “positive no.” ” This term was made popular by author William Ury in his book The Power of a Positive No. .” ” This term was made popular by author William Ury in his book The Power of a Positive No. statement.”

Strategy 245

Strategy User Testing Product Research Research Software 245

Roman Pichler

OCTOBER 7, 2024

The goal should state the positive impact you want to create for the users/customers and the business. With a validated strategy in place, you are in a great position to build a realistic, actionable product roadmap. Otherwise, your plan is likely to be wrong, which would lead to disappointed stakeholders and development teams. [2]

Roadmap 242

Roadmap Product Research Data Visualization Customer Feedback 242

Roman Pichler

SEPTEMBER 13, 2022

The product vision describes the product’s purpose, the ultimate reason for creating it, and the positive change it should bring about. With a validated strategy in place, you are in a great position to build an actionable product roadmap. This includes the stakeholders, the management sponsor, and development teams.

Product Strategy 324

Product Strategy Strategy Vision Product Research 324

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Roman Pichler

DECEMBER 7, 2021

On the positive side, an ethical product increases the chances of achieving lasting product success, and it reduces the risk that the reputation of the company suffers, as some tech companies have had to experience in recent years. Ethicality affects the vision, needs, product, and business goal sections.

Artificial Inteligence 261

Artificial Inteligence Vision Wireless User Friction 261

Alchemer Mobile

APRIL 21, 2021

When we layer on sentiment distribution , you can see the difference between negative, neutral, and positive sentiment across app store reviews. Working in Mobile Education in 2021.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

DECEMBER 9, 2021

Once you find these fans, create easy ways for them to engage with your brand and share their positive experience. The best way to give your customers a positive experience? Ideally, as you prioritize customer experience, there will be more and more evangelists for your company. Communication.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

MAY 12, 2022

Mobile teams working on Family apps experimented with talking to more new consumers at different times throughout the year, and saw mostly positive waves of change as a result. Responses were generally positive, and Family apps had a Love Percent of 74%, high above the overall average of 64% overall.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Roman Pichler

DECEMBER 1, 2020

To answer this question, let’s consider some major benefits and drawbacks of applying OKRs in product management, starting with the positives: Consistency: Using OKRs means that all goals adhere to the same format. If you want to work with a roadmap that looks further ahead, you will have to add additional OKRs to the ones in figure 3.

Product Manager 396

Product Manager Product Management Management Management 396

Mind the Product

AUGUST 1, 2024

Learn how to combat the us versus them mentality in the workplace to foster collaboration, innovation, and a positive company culture Read more » The post Navigating the ‘us vs. them’ mindset in product management: Practical strategies appeared first on Mind the Product.

Strategy 200

Strategy Product Manager Product Management Management 200

Alchemer Mobile

FEBRUARY 24, 2022

Here at Apptentive, we’ve carefully tested this language and flow with our customers to help ensure their strongest fans provide positive feedback in the app stores, and their toughest critics come directly to them with constructive criticism. Rather, identify a “point of positive experience” within your app to display your prompt.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Roman Pichler

NOVEMBER 1, 2022

But it has the following three drawbacks: A feature-based roadmap can give rise to and strengthen a feature-factory mindset where adding features is more important than creating value and making a positive impact on people’s lives and the business.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

Roman Pichler

OCTOBER 10, 2023

Prioritised : Place the goal in the right position on the roadmap considering, for example, its semantic dependencies to the other goals or its cost of delay. Measurable : Describe the goal so that you can determine if it has been met. To achieve, this you might state a target, for instance, “increase engagement by 5%.”

Roadmap 311

Roadmap Naming Product Goals Download 311

Alchemer Mobile

NOVEMBER 21, 2022

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. The best way to give your customers a positive experience? Feedback Should Drive Your Product Roadmap. Communication. ACT ON FEEDBACK.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

DECEMBER 8, 2022

When someone gives feedback (whether negative or positive), it’s critical to follow up. An example would be sending an app store Ratings Prompt so they’ll leave you a high rating and positive review. Or perhaps you could send them to social media and encourage them to share their positive experience with their followers.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246