Johanna Rothman
AUGUST 12, 2021
Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. However, the policies and procedures increase friction and make it harder to get the Right Things done. It's time to start removing some of those policies and procedures. Yet, the policies and procedures remain.
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.
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The Product Coalition
FEBRUARY 3, 2022
They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Try this: Create a shared calendar and use it to track work progress, then review that calendar at meetings. 2: Clear Policies. Most discussions of remote work start with a discussion of policy.
Intercom, Inc.
MARCH 25, 2021
From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. More than 500k healthcare conversations are powered daily.
The Product Coalition
OCTOBER 1, 2022
The term insurtech is the merger of insurance and technology. In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. Fonts, images, and buttons should be clearly visible.
Intercom, Inc.
FEBRUARY 9, 2021
Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I
Mind the Product
APRIL 10, 2018
While product managers have a variety of techniques to cope with this ambiguity, from the Mind the Product slack channel to thunderdome-like meetings, one powerful solution is product review. This is a formal review of the product’s progress by senior product managers in order to assess the status and suggest avenues to explore.
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