The Product Coalition

FEBRUARY 3, 2022

2: Clear Policies. Most discussions of remote work start with a discussion of policy. The role policies play is to enable and support the culture. Every policy you put in place should have the aim of creating a better remote work culture. It’s role is to automate and track policies. They support the culture.

Technical Review 148

Technical Review Software Review Feedback Software Customer Experience 148

Intercom, Inc.

MARCH 16, 2020

We extended this to a mandatory work from home policy on March 13th and this will remain in place until at least the end of day on Friday, April 10th. This mandatory work from home policy is a precautionary and proactive measure to reduce exposure to Covid-19 and to keep our employees and communities safe.

Travel 160

Travel Customer Experience Development 160

Mind the Product

AUGUST 16, 2019

While tight restrictions and policies may help earn trust with consumers, it can have the opposite effect on developers. Your purpose, policy, and business model must be aligned. Your purpose, policy, and business model must be aligned. Lesson 2: Earn Trust With Developers. So how do you earn trust with your developers?

Data Visualization 170

Data Visualization Customer Experience Management Management 170

Intercom, Inc.

NOVEMBER 4, 2020

Banners are a useful and unobtrusive way to highlight essential need-to-know information as your customers navigate around your site – such as cut-off dates for guaranteed delivery, holiday return policies, and even your company’s COVID-19 precautions – so your customers don’t need to contact your team or go digging to find important information.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Mind the Product

AUGUST 16, 2023

I started my career in the life sciences with the goal of one day pursuing academic research and advocating for evidence-based science education and policies. I am Vice President of Product at Forbes and my path to product has not been linear.

Product Research 166

Product Research Education Product Strategy Leadership 166

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

Johanna Rothman

JULY 20, 2021

Which Policies and Procedures Govern Which Decisions? Why did they have this policy? At some time in the past, someone abused the limo policy. Those are policies and procedures that have outlived their usefulness. An agile approach does not affect just the project—the approach changes the entire organization.

Leadership 141

Leadership Agile Workshop Government 141

Lead on Purpose

MARCH 27, 2019

It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading →

Framework 150

Framework Strategy 150

Lenny Rachitsky

MAY 21, 2024

Create a policy for yourself (and then tell them the policy): This trick has helped me a ton. I created policies for myself like “I don’t do talks/podcasts/events/etc.” ” When I tell people that’s my policy, they totally understand and move on.

Events 122

Events Messaging Strategy 122

The Product Coalition

SEPTEMBER 28, 2022

Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing. Leadership’s role is to set a framework (or guiding policy ) to allow for good decisions and therefore good actions. I can train indoors or outdoors.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Product Research 130

Product Management Unpacked

JULY 16, 2020

I’m passionate about spreading the word so that we have more human-centered products, services, policies and laws in the world.”. Great Product Managers recognize both things and work to co-create solutions with their customers; but, co-creation is foreign to many of us.

Product Research 182

Product Research User Testing Research Software Product Management 182

The Product Coalition

MARCH 6, 2023

60% of business travelers don’t even understand the benefits of their travel policy. When surveyed, 98% of travel managers claim the most significant metrics are policy compliance, travel experience, and expenditure. Flexible travel policies The travel policy is one of the most significant aspects of a travel management system.

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. Establishing a communication policy for your team can go a long way?—?set This can quickly get extremely complex and noisy for PMs to have to navigate conversations with different stakeholders.

Product Management 167

Product Management Product Manager Document Leadership 167

Product Takeoff

MARCH 19, 2019

Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue. .” Musk responded from his account within hours, “You’re right.This is becoming an issue.Super-charging sports are meant for charging , not parking.Will take action.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Intercom, Inc.

MARCH 7, 2018

Companies do the same, copying strategies and policies to engender the same growth or profit. Lesson Three: Platforms, like cities, are about people. We often look for patterns in order to replicate the success we see elsewhere. And cities follow this same trend.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. All of our security compliance reports and certifications are available on request. .

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Agile Velocity

OCTOBER 1, 2020

Organizational policies and practices (centralized). Policies and Practices. Leaders also need to examine and re-shape organizational policies and practices to enable teams to better handle adversity with resilience and grit. These include HR policies around benefits, time off, flexible working hours, and more.

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

Product Talk

MARCH 17, 2020

Today, in response to COVID-19 , many companies are instituting mandatory work-from-home policies. Product teams should be co-located. This is an often-repeated “truth” in our industry. This is making co-location impossible for many teams. Thankfully, this “truth” was already on its way to being retired.

Product Research 275

Product Research Document Customer Experience Reference 275

Alchemer Mobile

MARCH 26, 2021

As we established above, your customers expect you to ask them for feedback, so there is a massive opportunity to essentially have an insurance policy on your roadmap, and to ultimately improve their experience. Start by asking four questions: What do I want feedback on?

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Product Talk

MAY 18, 2022

Another example involved a bank that had strong company policies that meant their product teams were not allowed to talk to customers. After a couple of weeks where they weren’t able to get anything on their calendars, I asked them if anyone had any doctors or nurses in their family or personal network. I suggested they start there.

User Testing 241

User Testing Customer Experience Customer Feedback Product Research 241

Product Culture

MAY 29, 2024

How to listen: Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly 4 2 2 2 3 Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Naming 98

Naming Books Information Management 98

Mind the Product

OCTOBER 3, 2018

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy. Without them the culture becomes dysfunctional. Engineering: organisations recruit technically brilliant people.

Research Software 139

Research Software Feedback Software Product Research Leadership 139

Product Culture

MAY 15, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Naming 96

Naming Roadmap Engineering Information 96

Intercom, Inc.

JUNE 1, 2018

With the new GDPR regulations having come in to effect on May 25th, everybody was getting inundated with emails, asking you to allow companies to keep in touch with you or telling you that they’ve updated their privacy policy. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal.

User Testing 204

User Testing Customer Experience Testing Messaging 204

The Product Coalition

OCTOBER 4, 2022

The company didn’t have a return policy when they started. Anybody who has been in eCommerce knows how advantageous a strong return policy can be. Hence the higher management was stuck in this dilemma of building the return policy and the infrastructure to support it.

Research Software 131

Research Software Product Management Product Manager User Friction 131

Lenny Rachitsky

JANUARY 21, 2024

.” The “kernel” of any strategy comprises three parts: diagnosis , a clear definition of the challenge at hand; guiding policies , your overall approach to dealing with the challenge; and coherent actions , the set of specific steps you’ll take to implement the guiding policies and overcome the challenge.

Strategy 122

Strategy Banking Research Software User Testing 122

Intercom, Inc.

APRIL 8, 2020

For one thing, (as the Accelerate State of DevOps Repor t has shown) adding more processes and policies to software deployment is actually likely to increase the risk to software delivery. We decided that now is not the time to experiment with slower ways of shipping.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

CONTACT Software

FEBRUARY 1, 2023

Coming originally from the military context of the 1960s, the recommendation to change your password regularly can still be found in many corporate policies today. A well-intentionedinitiative for more IT security.

Technology 111

Technology 111

Intercom, Inc.

MAY 4, 2018

Here at Intercom we’ve recently improved our internal transfer policy, making the process more transparent and unified across all teams and offices. Although you might have lost a star performer, you’ve gained a new ally on a different team and best of all, you’ve helped the company retain great talent.

Weak Development Team 223

Weak Development Team User Testing Customer Feedback Customer Experience 223

Product Talk

MARCH 2, 2022

Most companies have policies that prevent employees from accepting gifts. So earlier in the process when you don’t know that, you might need to offer an incentive. In a B2C world, the incentive is usually cash or a gift card. In a B2B world, that is rarely going to work. It could be access to an exclusive white paper.

User Friction 273

User Friction Customer Experience User Testing Product Research 273

The Product Coalition

JANUARY 25, 2024

Depending on the user’s response and the chatbot’s learned policies, the conversation may seamlessly progress with further exchanges if additional information is needed. Agent architecture Implement an RL agent, often based on deep reinforcement learning techniques like Deep Q-Networks (DQN) or Proximal Policy Optimization (PPO).

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Mind the Product

SEPTEMBER 24, 2019

Acceptable use policies. Acceptable use policies. It’s going to take a real reckoning to step back and think… do we even know who we’re doing business with? Listen if you’d like to learn more about. Brand reputation. Moral ethics. Links mentioned in this episode. Follow Sleeping Giants on Twitter and Facebook.

Product Research 126

Product Research Customer Experience Entertainment Consulting 126

Agile Velocity

AUGUST 19, 2020

Story : As team members, we need to model how work, information, and decisions flow through our team/system so that we have visibility to where we will need to define explicit policies and potential bottlenecks as we design our kanban system. Team agrees on all explicit policies (rules) related to each Class of Service .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

AUGUST 4, 2021

Mobility as a Service (MaaS) Software-based enterprise mobility solution, Mobility as a Service offers companies to buy carrier network access, policy compliance enforcement, mobile app platform capabilities, device management features and systems, program reporting and analytics on a per-user or per month basis from a single vendor.

Reporting Tools 155

Reporting Tools Analytic Tools Enterprise Data Visualization 155

The Product Coalition

OCTOBER 21, 2021

Sure, you could play the number game but it won’t be the best policy?—?or business marketing is now more about getting noticed by the right people more than it’s about getting noticed by as many people as possible. or the cost-efficient one for a small business trying to stay afloat.

Marketing 147

Marketing Vision Article Branding 147

Mind the Product

JANUARY 22, 2019

I began my journey into systems thinking as a grad student studying public policy at NYU and I’ve been on the look-out for interesting thinkers in the space ever since. Our first order of business is to understand the ecosystems of our customers, organizations, and products, and how they all affect each other. Mapping Methodologies.

Research Software 166

Research Software Product Research User Testing Data Visualization 166