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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Customize your outbound emails with email editor improvements. Improvements to the email editor mean you get more control over the outbound emails you send. Want to see these features in action? Conversational support. New permissions.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

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Sales Hacker?s Max Altschuler on selling more with less

Intercom, Inc.

We have webinars, virtual events, books – we do everything now. Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. Are you doing outbound? If you’re doing outbound, what are the things that you’re doing in that outbound process right now?”

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8 B2B SaaS Marketing Tactics to Try in 2021 [Ft. Hubspot, Neil Patel, Kontentino & More!]

Userpilot

Hosting a Webinar. Hubspot built its early success off interactive, unforgettable, and useful webinars. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive.

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4 Sales secrets for outbound sales lead conversions

DemandMatrix

Once you are ready with an ample amount of leads, got through filling out a form, attending a webinar, reading a blog or downloading a video, the Sales representative enters the frame to reach out to the prospects. Despite of tons of resources and expertise, outbound sales are considered to be ineffective. 4 Outbound Sales Mantras.