Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. How do call centers work? There are a few types of call centers, and depending on the business need can be small or large.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Experience 118

The Product Coalition

MAY 9, 2023

With outbound enterprise sales, you need to reach out to many people to get some calls. And actually even after that — customers won through sales will expect a lot more onboarding, training and support after the sales process is done. The reason it’s impossible is the different costs.

User Testing 148

User Testing Feedback Software Analytic Tools Outbound 148

Intercom, Inc.

JUNE 8, 2021

Outbound messaging (70%). That means prioritizing empathy and emotional awareness, training them with in-depth technical knowledge, and equipping them with the right tech stack to help them to succeed. The key functionalities support leaders look for in a conversational support solution? Real-time data and reporting (69%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Historically sales training has been a pretty low priority for most entrepreneurs. It’s okay if you are ‘terrible’ at it.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

APRIL 16, 2025

When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. Their traditional, face-to-face customer training sessions took hundreds of hours each month. This shift cut their training time dramatically to four hours a month.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

AUGUST 25, 2021

You could imagine how sales teams could use bots to have always on, always available, always consistent, infinitely easy to train reps available to talk to prospects. Bots have the potential to deliver radical efficiencies to sales and marketing and support teams.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Coalition

FEBRUARY 12, 2018

I’d say our primary challenge was always building the right outbound sales process. Create user manuals and training guides way faster than ever before was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

MARCH 7, 2022

Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support. Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

OCTOBER 27, 2021

For example, if you see Resolution Bot is not resolving as many queries as your articles, you may want to invest more time into training the bot to save your team even more time. On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

OCTOBER 22, 2019

When you’re a rep, you could be thinking about outbounding to prospects, building pipeline, or moving forward the opportunities already in play. As a manager, the tasks competing for your attention only multiplies – coaching , training, interviewing, forecasting , planning, and more.

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

Intercom, Inc.

NOVEMBER 28, 2018

Tools should support and improve your sales process, not replace your ability to perform mission critical tasks like training a new sales rep or closing a tough deal. Process and training. This is a complete solution for sales teams making outbound calls. Process and training tools. Sales and market intelligence.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. She was in tears, worrying that they might cancel her next round of training.” ).

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

Sachin Rekhi

AUGUST 6, 2015

The challenge I find most people have with coming up with a crisp target audience definition is that they've been trained by venture capitals to find the biggest total addressable market they can justify to make their startup seem like it's attacking a massive opportunity. Or to sell it through an outbound sales team?

User Testing 143

User Testing Document Product Marketing Marketing 143

Mironov Consulting

DECEMBER 2, 2019

So we should expect tremendous organizational resistance to a shift from service approaches to product approaches: Sales teams trained and rewarded to bring in whatever a client says she wants, instead of finding buyers interested in only what we’ve built. This is a big shift in time and emphasis. See Tom Sawyer and fence painting.)

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

JULY 19, 2021

Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

OCTOBER 21, 2019

Our Product Activities Framework helps you work out who does what in your business The framework splits the activities into three main areas: Strategic; Inbound and Outbound. Inbound activities focus on delivering the product and Outbound activities focus on helping the business sell the product.

Outbound 61

Outbound Inbound Product Management Product Manager 61

Userpilot

JANUARY 22, 2024

High-touch customer success models are more suitable for complex products that require customization and lengthy training. To close deals, they rely on outbound tactics and personalized 2-way interactions between the sales team and the prospective customers. Growth models. How can Userpilot optimize customer success management?

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Dear Strategy

AUGUST 27, 2018

But when I founded my training business, Strategy Generation Company, earlier this year, I decided to focus the programs that we offer on the areas of product, business, and marketing strategy. Inbound and Outbound Marketing. Finally – a question about marketing strategy!!! So, let’s give that a whirl.

Strategy 53

Strategy Outbound Inbound Marketing 53

Mironov Consulting

FEBRUARY 6, 2020

This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC. Could we train a second onsite instructor? For instance, most consumer companies are deeply analytical about customer acquisition costs (CAC).

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. You define the pricing of the product.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Userpilot

MARCH 23, 2023

Having regular meetings, internal training, seminars, and other collaborative activities will be key to getting everyone on the same page. Streamline sales processes Whether you’re running a product-led business or relying on outbound sales, your processes need to be as streamlined as possible to maximize and track conversions.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Intercom, Inc.

APRIL 9, 2020

We’ve got X group working on Y types of conversations, which is just keeping the train on the tracks and business as usual. We want to use outbound emails infrequently and wisely these days, but can you also present it on your website? And then the last thing I’ll say is to divide and conquer.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Mironov Consulting

DECEMBER 31, 2017

Good salespeople are trained to unpack their prospects’ decision criteria and RFP processes in order to tilt the buying process. Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Intercom, Inc.

JANUARY 11, 2023

There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. It’s a different kind of practice and training. You’re going to have people that interact with content like great podcasts like this one, webinars, and all that kind of goodness.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

nulab

MAY 10, 2019

Outbound Logistics. The support you offer the customer, include training, guarantees and post-sale care. The process of hiring, training, and managing staff. Operations. How the materials or resources are processed. How the product or service is distributed once it’s finished. Marketing and Sales. Support activities.

Research Software 47

Research Software Differentiation Airlines Outbound 47

eG Innovations

AUGUST 24, 2021

Additionally, eG Innovations maintains local offices and staff in all our SaaS regions to ensure that we can provide consultancy, training, and support within region and onsite, if necessary. All data is secured within the customers’ AWS region of choice. Yes, eG Enterprise has multi-tenancy support.

Reporting Tools 52

Reporting Tools Enterprise Data Visualization Government 52

The Product Coalition

JULY 8, 2019

A new customer would receive a lot of sales attention (with demos and discussions) and once acquired, would transition to the onboarding/training and support teams (until renewal time). This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both.

Data Visualization 60

Data Visualization Definition Product Marketing Onboarding KPIs 60

Bain Public

JANUARY 11, 2022

The most versatile and robust good habits are formed when we train ourselves to make the best decisions, no matter the circumstances. They will be involved in the outbound communications of existing and upcoming product features. They don't create these documents without the product manager's input about the evolution of the roadmap.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

NextBigWhat

OCTOBER 30, 2020

Task relevant maturity (TRM): for a team member is a combination of the degree of their achievement orientation and readiness to take responsibility as well as education, training, and experience. While outbound marketing interrupts your audience, inbound marketing forms connections they are looking for and solves problems they already have.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. So you’ve got pre-sales, implementation, optimization, training, and support. Do they do the training? Jason: So you didn’t have to worry about implementation?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. One of the ones that we mention is a Lego train that delivers beer around the office. We could show a photo of the beer train. This is not a photo of the beer train.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Some industries are used to PowerPoint sales presentations, handheld onboarding and onsite training. Let’s take inbound sales and outbound sales, for example.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 29, 2021

It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities. We started from scratch and we had a six-week turnaround time to take our training. I got trained really well. Here are some of our favorite takeaways from the conversation. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JANUARY 16, 2019

An efficient and profitable sales org is the product of many strategic decisions – who you’ll hire, what you’ll pay them, how you’ll onboard and train them, and much more. Passion is the one thing you cannot train. Is your model primarily inbound or outbound? Train reps for effectiveness, not just efficiency.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Mironov Consulting

SEPTEMBER 22, 2020

We spin up outbound marketing/support efforts too early. Support needs installation guides, training sessions, FAQs, bug reporting categories. Engineering and Product are written off as intellectual time-wasters. We have everything we need to sign up a broad set of successful paying customers.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142